Customer Service Support

Michael Brook

Waukegan, IL ● ***********@*****.***

EXPERIENCE

Up North Pub Waukegan, IL

Assistant Bar Manager – Bar Tender August 2019 to Present

Responsible for maintaining stock levels through commonly accepted industry ordering and receiving practices.

Serves as training manager for new hires.

Manages bar revenues and ensures daily cash close-out of registers.

Provides superior customer service in a highly trafficked, fast paced environment.

Within budgetary constraints responsible for planning large groups and special events.

VP Logistics Waukegan, IL

Carrier Sales Representative August 2018 to May 2019

Used enterprise resource and planning software, TMS, daily to track shipments and produce high value internal reports to senior management staff.

Acted as a first level customer support agent responsible for resolving moderate in-transit issues and expedition of second level support issues to subject matter experts.

Maintained customer support tickets from cradle to grave to ensure escalation and ticket closure is completed in accordance with organizational standard operating procedures.

Demonstrated the ability to multi-task utilizing several lanes of communication with multiple parties in the chain of support ticket resolution.

Abbvie Abbott Park, IL

Production Technician I March 2018 to August 2018

Effectively setup and monitoring production lines adhering to CGMP guidelines and procedures.

Identified and trouble-shoot line performance in a fast-paced ad-hoc environment.

Responsible for planning and managing stock levels of line replaceable parts and tooling.

Generated work orders for line repairs and improvements.

Exhibited excellent documentation skills with line technician groups over all shifts.

Vantage Specialty Chemicals Gurnee, IL

Chemical Operator May 2015 to March 2018

Reading process instructions to make safe and quality products that pass all customer specification tests.

Responsible for training temporary workers. Get them up to speed on company GMP’s.

CV Trucking Gurnee, IL

CDL Truck Driver June 2014 to February 2015

Drove six wheeled dump trucks for construction companies around the Chicagoland area.

In a safety-first environment ensured appropriate truck weight and balance standards while keeping a stellar road safety record.

The Shipping Point Gurnee, IL

General Associate June 2011 to June 2014

Maintained various store associate responsibilities including cashiering, delivering, unloading and customer service.

Abbott Laboratories Abbott Park, IL

Various Manufacturing Positions 2001 to 2011

Held a variety of positions in the pharmaceutical manufacturing process.

EDUCATION

College of Lake County Grayslake, IL

Associate Degree of Applied Science, Supply Chain Management

College of Lake County Grayslake, IL

Introduction to Supply Chain Management Certification

Advanced Supply Chain Management Certification

SCPro Level 1 Certification

SKILLS

Proficient in Microsoft Windows, Word, and Excel.

Detail Orientated.

Multitasking.

Customer Service.

Inventory Ordering.

Training.

Scheduling.

Problem Solving.

Experience in ERP and MRP systems.

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