Executive Assistant Customer Service
Resume:
Katie Blank
C-Suite Executive Assistant Professional
Greater Chicago Area
***************@*****.***
I'm an energetic, tech savvy, C-Level Executive Assistant and HR business professional that exudes an entrepreneurial spirit, with a history of creating strong partnerships across the organization. I'm an agile team player, who is self-directed, that provides a creative solution, streamlining processes, while managing projects from inception through successful completion for a positive resolution. I’m capable of navigating ambiguity, anticipate and remove roadblocks, and make timely decisions that project a positive and professional image across the overall organization. Work Experience
Executive Assistant -Owner/CEO & COO & HR
G&W Electric, Bolingbrook, IL
Aug. 2023-May 2024
Providing C-Suite level executive support/personal assistance and serving as the primary point of contact for internal and external constituencies on all matters pertaining to the Offices of the Owner/CEO & COO. I serve as a liaison to the board of directors, advisory board and senior management teams; organize and coordinate executive outreach and external relations efforts; and oversees special projects. I can be creative and enjoy working within a growing environment that is mission-driven, results-driven and community oriented.
• Complete a broad variety of administrative tasks for the Owner/CEO & COO including managing an extremely active calendar of appointments; completing expense reports; composing and preparing confidential correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings
• Communicate directly, and on behalf of the CEO & COO, with Board members, Advisory members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives
• Research, prioritizes, and follow-up on issues and concerns, including those of a sensitive or confidential nature. I determine an appropriate course of action, referral, or response
• Work closely and effectively with the CEO & COO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Acting as a "barometer," having a sense for managing urgent issues taking place in the environment
• Provide leadership to build relationships crucial to the success of the organization and manages a variety of special projects
• Successfully complete critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company
• Prioritize conflicting priorities, handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures
• Serve as the CEO’s administrative liaison to the board of directors. Assisting board members with travel arrangements, lodging, and ground transportation, while maintaining discretion and confidentiality in relationships with all board members
• Participate as an adjunct member of the Executive Team including assisting and attending scheduled meetings on and off-site HR Coordinator/Recruiter-Fully Remote
College of American Pathologists - Northfield, IL
June 2022 to February 2023
Responsible for full cycle Recruiting, sourcing candidates, interview scheduling, and job posting through Ceridian Dayforce system. Facilitating an effective and efficient selection process, from phone screens and interview schedules to the offer process and background check, through the first day and associated processing.
• Full cycle recruiting; track candidate travel costs for each open/close requisition in Ceridian Dayforce ATS system
• Heavy interview scheduling with heavy Phone screen candidates as requested and make recommendations on next steps
• Partner with the HRBPs and hiring managers to schedule onsite candidate interviews effectively
• Coordinate the completion of background screens and completion of denied party background screens
• Assisting with a variety of employee programs and participating on cross-functional projects/initiatives HR Administrator-Recruiting
Elgin Sweeper, Elgin, IL
March 2022 – May 2022
Responsible for full cycle Recruiting, sourcing candidates, interview scheduling, and job posting through UltiPro ATS system. Facilitating an effective and efficient selection process, from phone screens and interview schedules to the offer process and background check, through the first day and associated processing.
• Full cycle recruiting; track candidate travel costs for each open/close requisitions in UltiPro ATS system
• Heavy interview scheduling with heavy Phone screen candidates as requested and make recommendations on next steps
• Partner with the HRBPs and hiring managers to schedule onsite candidate interviews effectively
• Coordinate the completion of background screens and completion of denied party background screens
• Assisting with a variety of employee programs and participating on cross-functional projects/initiatives Executive Assistant
PeopleReady, Schaumburg, IL
May 2019 to May 2021
Providing temporary C-Suite level executive support and serving as the primary point of contact for internal and external constituencies on all matters pertaining to the Offices of the Owner/CEO & COO, and Executive Team. I serve as a liaison to the board of directors, advisory board and senior management teams; organize and coordinate executive outreach and external relations efforts; and oversees special projects. Sabbatical- Career Break
September 2017 to April 2019
Executive Assistant to CEO, CRO & VP HR
Revenue Storm LLC, Schaumburg, IL
June 2017 to August 2017
Providing contract C-Suite level executive support and serving as the primary point of contact for internal and external constituencies on all matters pertaining to the Offices of the Owner/CEO & CRO, VP of HR. I serve as a liaison to the board of directors, advisory board and senior management teams; organize and coordinate executive outreach and external relations efforts; and oversees special projects.
• Complete a broad variety of administrative tasks for the Owner/CEO & CRO including managing an extremely active calendar of appointments; completing expense reports; composing and preparing confidential correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings
• Communicate directly, and on behalf of the CEO & CRO, with Board members, Advisory members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives
• Research, prioritizes, and follow-up on issues and concerns, including those of a sensitive or confidential nature. I determine an appropriate course of action, referral, or response
• Work closely and effectively with the CEO & CRO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Acting as a "barometer," having a sense for managing urgent issues taking place in the environment
• Provide leadership to build relationships crucial to the success of the organization and manages a variety of special projects
• Successfully complete critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company
• Prioritize conflicting priorities, handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures
• Serve as the CEO’s administrative liaison to the board of directors. Assisting board members with travel arrangements, lodging, and ground transportation, while maintaining discretion and confidentiality in relationships with all board members
• Participate as an adjunct member of the Executive Team including assisting and attending scheduled meetings on and off-site Executive Assistant
AbbVie - North Chicago, IL
December 2016 to March 2017
Provide Executive support to Global Head of Business Intelligence & Market Research Team.
• Monitor and prioritize executive’s email, highlight actions, and authors responses
• Coordinate and maintain departmental files, in compliance with corporate and FDA legal guidelines
• Create PO & submit with SOW to Procurement
• Schedule domestic/international flights, limo & hotel accommodations
• Coordinate new employee office setups and on boarding process
• Consistently handles confidential and business-sensitive information
• Maintain and manage calendars regarding meeting planning and catering Executive Assistant
Sears Holdings Corp - Hoffman Estates, IL
September 2014 to April 2016
Provided advanced, diversified, and confidential support to the Chief Marketing Officer & VP, Home Appliances & Services
& VP, Operations & MSO, Homes Services, and their teams from an executive level support. Owned, managed, and processed all Home Services Marketing vendor invoices process for a $17M budget.
• Owned & managed executive's emails, calendars & travel
• Meeting planning & logistics, to include meeting minutes to track project
• Interfaced with departments, maintaining professional relationship with Sr. Leaders
• Served as project coordinator to meet deliverables & deadlines
• Organized and executed agendas, & presentations for quarterly Town Hall meetings
• Assisted with client engagements & vendor management
• Prepared & sent email communications on behalf of COM
• Execution & invoice processing for weekly Marketing- Home Services
• Managed & assisted with quarterly Board of Directors meetings & logistics
• Managed, coded and prepared accounts receivables/payables invoices for Marketing Team Business Systems Analyst -Contract
Abbott Laboratories - North Chicago, IL
September 2012 to March 2013
Primary project management, event planning support, developing, managing content on SharePoint as administrator. Collaborated, coordinated & managed in a team committee environment, the All-Employee Meetings, Sr. Leadership Meetings, and special projects & analysis assigned.
● Collecting project related requirements from Project Manager
● Collaborating with Project Manager & Project Team
● Monitoring project timelines and deliverables using MS Project
● Executing events & logistics with Project Mgr. & team
● Creating & managing content on SharePoint sites as Administrator
● Organized and executed agendas, & presentations for quarterly Town Hall meetings Sr. Administrative Assistant
Takeda Pharmaceuticals - Deerfield, IL
August 2009 to September 2011
Direct support for the Sr. Medical Director & Director of Pharmacoepidemiology & Analysis, Director of Operations & Director of Post Marketing Safety Surveillance, including 55+ large global teams. Also, provided direct & back up support to the Sr. VP Global Head & VP of Pharmacovigilance.
● Assisted with quarterly DMC Meetings, & Advisory
● Boards & Adjudication Meetings
● Prepare passports and visas for Sr. Leaders
● Coordinated heavy meeting planning & logistics. (International & Domestic)
● Managed and coordinated team building events & catering
● Completed expense reports, track & reconcile Corporate Visa accounts
● Assisted with Medical Writing Dept. revisions
● Created Post Marketing follow-up letters daily to meet FDA & SOP requirements Executive Assistant - Vice President of Human Resources Zebra Technologies - Vernon Hills, IL
August 2008 to August 2009
Provided direct support for the Vice President of Human Resources, 4 HR Directors and 2 HR Managers, including the Talent Acquisition Manager, the Corporate Staffing Group and HR Service Center Team.
● Central point of contact for the Vice President of Human Resources
● Heavy calendar & travel management for VP & direct reports
● Board of Directors -managed and prepared quarterly BOD books & meeting planning logistics
● Provided & assisted with Benefits & Leave Administration
● Managed and planned International/domestic travel
● Completed & reconciled corporate expense reports
● Assisted with ISO policies & SOX Compliance procedures for HR
● Federal and State Labor Law postings and OSHA log and reporting
● Special projects- training & development & open enrollment Human Resources Coordinator
ACCO Brands - Lincolnshire, IL
July 2003 to May 2008
Provided direct support for 7 HR Directors, 2 HR Managers, & Director of Environmental Safety Services. Provided direct support to the Director of Staffing, & Corporate Staffing Group. Also back up support for the Chief Sr. VP of Global HR, Sr. VP of HR, & VP of HR, Shared Services.
● Central point of contact for Corporate Human Resources/Recruiting
● Owned - Recruiting processes, On-boarding, New Hire Orientation & Benefit Administration
● Managed & Supervised (6) student interns from St. Martin de Pores Hire4Ed Program 4yrs
● Prepared expense reports, travel arrangements, and staffing contract invoices. Coordinate interviews & travel logistics for applicants
● Owner of SOX compliance, audits, and data integrity of confidential personnel files
● Managed Matching Gift, Educational Assistance Program & Baby Bonds
● Responded to internal inquiries regarding employee benefits
● Posted Federal and State Labor Law postings, OSHA logs and reporting
● Chairperson, Corporate "Fun Committee" conducting semi-annual United Way, City of Hope, American Heart Assoc., American Cancer Society & Junior Achievement fund raisers. Managed Holiday Luncheon, teams & logistics for the annual JP Morgan Chase Corporate Challenge Race, Take Your Child to Work Day & Semi-Annual Blood Drive for a population of 600+ employees Proficiencies
Microsoft Office Software includes Microsoft Office 365, Excel, Word, PowerPoint, Outlook, and Teams. Visio, Project & Publisher, Lotus Notes V8.5, Google Sheets & Docs, SharePoint Administrator, Concur, RIMS, Get There Travel, Zoom, InterCall & Live Meeting, Tele-Presence, WebEx, iCIMS, Oracle & Discover, Bullhorn/Workday, ADP, Salesforce, SAP, Ceridian; Dayforce, UltiPro, Zip Recruiter, Goldmine & PC Recruiter, Textus, RMS (Record Management); Artiva, CDMS, Adobe Acrobat/PDF Writer, ARISg & MedWatch, OPI Reporting; Zinc, Citrix, Packet Tracker, Service Now, Succeed, Ariba, GameOn, & Soundboard & Qualtrics. Social Media Apps: LinkedIn, Twitter, Facebook, Facebook Marketplace, Pinterest, Instant Messenger, Snap Chat, Instagram, YouTube & Online Video Streaming; Drop Box, Google Docs, and eBay. Hardware: Apple -iMac Desktop, MacBook Pro, iPhones, & iPads, HP Desktop, Dell Desktop and Android Devices. Missionary Youth Leader-Summer Volunteer
St. Anne's Catholic Church - Barrington, IL
July 2014 to July 2017
Utilized 10 vacation days every summer as a Volunteer Mission Youth Leader, Appalachian Mountains, West Virginia St. Anne's. The Missionary Ministry Team provided short-term assistance to families in crisis within the Appalachian Mountains of Pipestem, West Virginia. The experience provided an intervention to restore self-sufficiency, hope, kindness, and compassion that could be a life- altering event for families.
Missionary Volunteer-Annually
Caring Hands Org. - Yorkville, IL
July 2024 to current
The Missionary Volunteer provides annual assistance to families in crisis within the local area. The experience provides an intervention to restore self-sufficiency, hope, kindness, and compassion that could be a life- altering event for families.
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