Customer Service Des Moines
Resume:
Des Moines, Iowa *****
***********@*****.***
Cynthia Barbour
Skills
● Exceptional written and oral communication abilities
● Proven leadership and organizational skills
● Goal driven
● Customer relations
● Self-starter
● Proficient with Word, Excel, Raiser's Edge, Outlook, Multiple phone lines, Salesforce, ABM, Financial Edge, QuickBooks, Power Point
● Balance corporate credit card and petty cash
Experience
MERCY ONE HOSPITAL,TEMP
July through August 2024
Patient acces rep
● Log incoming .emergency patients
● Greet family and ensure legal and personal privacy
● Verify and add insurance to files
● Update patient personal information as needed
● Maintain calm atmosphere In a.sometimes hectic environment
● Stay positive, even under pressure
● File discharge or tramfrer paperwork,efile and paper copies S&S Employment/DART CSR
November 2023 to May 2024, TEMP
● Customer Service Representative- station and phones
● Stock all paper supplies; ie schedules, complaint forms, paratransit applications, day passes
● Create refugee ID cards and assist agents with information explaining DART usage/schedules
● Create Half fare and Ride to Thrive ID cards and explain the benefits, pricing and possible removal or expiration of each program
● De-escalate issues and complaints that may arise from riders and file a COM online for Supervisor or Dispatch review.
● Maintain accurate cash drawer and invoices for for group/Partner Company purchases, As well as taking over the phone purchase for clients, paratransit tokens, and rider families
● Assist new Iowans vis window and phones to work through the DART system and create trips to and from destinations, explain pricing, and hours
● Assist new DART App users to navigate the app/website, and add tickets to their phones or new device
● Maintain a clean inviting window space
● Build relationships with riders by listening to their concerns and trying to soothe any anxiety
● Build relationship with drivers to help facilitate positive resolution to rider issues
● Watch Des moines and surrounding areas event schedules for possible detours
●
AE Dairy, Des Moines IA
November 2018 to September 2022-Office Coordinator/HR Assistant
● Assist HR Manager with recruiting and onboarding new hires
● Maintain front desk in Plant reception, greet customers, help employees with issues/questions
● Connect with IT needs for plant and maintain lower level items- setting new work stations, printers
● Scheduling meetings, HR travel, interviews in Outlook
● General support for all teams including accounting and customer service as needed Tobroco Macginery- GIANT, Des Moines IA
1 Year Until they closed- Office Manager/Home office coordinator
● Support sales, warehouse, marketing, and dealers across North America
● Maintain communications with team in Netherlands
● Vendor Relations
● Help maintain accurate inventory
● Reports ranging from Excel, Word, Power Point, Quick books, some pre-made some created by me
● Research possible sales/dealer opportunities, and best deals on travel, dining, office supplies
● Build personal relationships with dealers and end users
● Basic knowledge of the Giant line of machines
Interstate All Battery, Urbandale, IA
February 2013 to April 2017
Administrative Assistant
● Supported sales and warehouse in communication with franchisees
● Arranged lunches, outings, travel
● Vendor relations
● Wide range of reports and research using Excel, Word, PowerPoint, CISCO, ABCRM, and Concur Auburn Seminary, Auburn, NY
December 2008 to August 2012
Administrative Assistant
● Provided wide range of Admin and Research support (printing, mailing, multi phone lines, travel arrangements, inventory, ordering, online research)
● Communicated with the public in person and by phone/email
● Vendor contacts, AP/AR
The Employment Line, New York, NY
December 2007 to December 2008
Assistant Office Administrator (Contract)
● First Presbyterian Church, Fenton Communications, and in The Employment Line offices
● Full range of front office and reception duties for companies in need of short- and long-term temp help
● Audited prep and bookkeeping
Private In-home Care, New York, NY
May 2002 to October 2007
Certified Nurses Aid (IA, NY, NJ
● Maintained homes, prepare meals, and organize doctor visits and medications
● Ensured quality of life for terminal cancer patients
● Offered support to family members
Education
Lincoln High School, Des Moines, IA 1992
SWICC, Osceola, IA- CNA 2004
Continued Online Certification Updates with Auburn and AE for Microsoft and HR training
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