Customer Service Office Manager
Resume:
RENEE’ M. CARR
Email: ************@*****.***
Phone: 936-***-****
PROFILE
About Me
I have worked in the medical field for last 21 years, hospice for 11 years. In that time learned a variety of job positions. Starting out as a front desk receptionist for a diagnostic imaging group. I received several advancements over the years, and have learned insurance verification, scheduling, claims billing, collections, medical record keeping, and employee hiring. When I was in school training for medical billing it was ICD-9, however when ICD-10 came out the company I worked for at the time provided training. In 2001 I worked for a bankruptcy firm as a paralegal. I would assist in filing chapter 7 and chapter 13 filings. My responsibility was to contact the client's creditors to give notice of the filing, so that all companies would stop and desist all further action on the clients' accounts. Due to all of the experience gained above, I feel that I can be a great asset to your company. I am always willing to learn and pick up on most tasks quickly.
Education
Certification
MTI COLLEGE OF BUSINESS AND TECHNOLOGY, HOUSTON TX
7-month course with emphasis placed upon terminology and medical procedures such as; medical billing and coding (ICD-9 & CPT) Insurance verification, medical claims processing, as well as, front office Business Policies and Procedures.
Work Experience
Office Coordinator
AV Imaging
Open and close office daily, weekly deposit, monthly invoicing for all contracts, verification of insurance and request prior authorizations for radiology procedures, coordination of patient care with the referring physicians, assist our billing team with claim denials, medical records for attorneys, schedule patients, oversee all daily operations of the facility.
Office Manager
Care 4 You Hospice, Houston, TX
Schedule employee interviews and assist in the interview process. New hire orientation and Kinnser training. Manager employee files and update credintals as needed. Provide in-services, prepare IDG meetings and agenda. Intake and referral point of contact: Obtain all patient information needed to verify benefits and admit to hospice. Email the medical director for approval of admission, if patient appropriate schedule staff for admission and for the term of the benefit period. (F2F visits and RN re-certifications) All other duties as requested.
Intake Coordinator
Star Of Texas Hospice, Houston, TX
As an Intake Coordinator for hospice, I handled all new patient referrals for our company to be able to admit a patient to services. I was required to obtain the following: Order from the referring physician to treat and admit to hospice, consent forms from the patient or their caregiver, and a history and physical for documentation to support the need for hospice. All insurance verification was done by 3rd party and I would email the patient SS# or MBI#, DOB, and first/last name. In addition I coordinated all patient transfers from hospital to home; ensuring that all DME and incontinence care was in place prior to our admission arrival. Working Kinnser there were so many things I did for the patient admissions and scheduling. Highly efficient with Kinnser software and IDG as well as the rules and regulations for services provided.
Office Manager
Corpus Christi Hospice, Houston, TX
Office Manager and Intake Coordinator
Responsibilities were as follow: This is a consulting agency for startup hospice companies. I put together all policy and procedure manuals and went through all of the CHAP surveys required for an agency to start. For their own hospice agency I was responsible to call all patients and or their caregiver daily to see how they were doing (change in condition, medication re-fills and answering any questions they may have). Enter all new patients into Kinnser, create new benefit periods. Keep track of all face-to-face visits and IDG meetings. Order all DME and incontinence supplies. Every two weeks prepared all patients supplies to be delivered to the home residence. Followed up on all insurance claims not paid to the company, process payroll, and scheduled interviews with the owners. In addition to Corpus Christi Hospice this company was also Corpus Christi Health Solutions.
Office Coordinator
Acura Home Health and Hospice Sugar Land, TX
Intake Coordinator: Primary contact between physician’s office and nursing facilities regarding patient referrals for PT, OT, and ST. Responsible for insurance verification, contacting the patient families and coordinating paperwork for services. After services were approved, I plotted all visits into Kinnser. Assisted in billing OASIS claims though CMS, and assisted the President, CFO, DON, Office Manager, and all therapy staff (field).
Billing / Collection / QA
US Imaging Stafford, TX
OakBend Medical Center and US Imaging partnered on mammography and sleep Therapy Radiology. All Breast Imaging including biopsy, ultra sounds, and mammograms were reviewed and processed utilizing two computer monitors and interfacing both programs for billing. OakBend using McKesson and US Imaging using Medinformatix. All patient demographics were entered into both systems for billing and I was to oversee that all information was correct prior to claim submission.
Assistant Office Manager
Heart to Heart Hospice Irving, TX
Processed payroll, employee record keeping, new hire orientation, face to face schecheduling for patient in their 3rd benefit period or more; this is to verify that the patient is still appropiate for services, QA all notes for Medicare compliance, provided coverage to the Intake Coordinator of Admissions and the front desk during their breaks and lunches.
Office Manager
Compassionate Hands Hospice, Irving TX
Start up Hospice agency in 2006 Dallas, Texas. They had a census of 12 at that time. In 2012 at the time that I left this company to relocate back to Houston the census was 99. This position was the center point for the whole office. (internal and in the field) Spoke to families over the phone and in person regarding the services that our agency provided. If they decided to elect our agency, I would assist them with the leagal paperwork that is required to start care. Provided all information to the Director Of Nurses so that she could complete the staff schedules. (at this time there was not software for documentation) Enter patient demographics, create patient charts, set up IDG meetings, new hire processing, Medicare and Medicaid billing as well as training, order all patient and office supplies.
References
Professional:
Lee Tenaglia Rosita Ramirez
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