Customer Service Property Manager

LM

LACIE LEIGH MOTT

***********@*****.*** 979-***-**** Niceville, FL 32578 WWW: Bold Profile

I'm open minded and thoroughly enjoy learning different perspectives. I'm extremely detailed oriented and most of all resilient. I'm also very determined to get things accomplished if they're in my responsibility. I'm Organized and motivated employee eager to apply time management and organizational skills in various environments. I'm Seeking entry-level opportunities to expand skills while facilitating company growth. I am well-known for turning problem accounts into long-term customers. I'm a Highly-motivated employee with desire to take on new challenges and new experiences with Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Safe driving techniques

Route management

Confidentiality understanding

Driving and transportation

Customer service

Schedule management

Decision-making

Good work ethic

Communication

People skills

Planning & organizing

Client Service

Strategic Planning

Customer Relationship Building

Customer Success Management

Holiday Isle Properties Destin, Florida

Property Manager

04/2024 - Current

Negotiated leases, rental agreements, and other contractual documents related to property management

Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.

Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

Ensured that all rent payments were collected on time by following up with delinquent tenants.

Managed all maintenance requests from tenants in a timely manner. Collected monthly assessments, rental fees, deposits and payments. Facilitated tenant paperwork processing and verification. Worked with on-site and remote service providers to support tenants requesting accommodations.

Responded to tenant maintenance requests according to agreed conditions for building functionality.

Updated tenant and unit information to keep current in housing database. Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

•Following check-in and out instructions for over 300 different units. Summary

Skills

Experience

•Using proper security protocols

•Traveling to different locations as needed for small maintenance, cleaning, or any other tasks to assist in.

•Answering phones, emails and all other forms of communication through guest arrivals and departures all throughout the day.

•On-Call remote work, and traveling to assist in any work orders necessary. Better Than Before cleaning services New

Braunfels, TX

Self Employed House Cleaner

02/2023 - 03/2024

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Used cleaning chemicals following proper guidelines. Interacted pleasantly with clients and guests when performing daily duties.

Cleaned building floors by sweeping, mopping and scrubbing. Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Laundered sheets and removed stains to restore linens to pristine condition.

Adhered to daily cleaning schedules and updated as needed based on demand.

Communicated with customers about requests for additional supplies or cleaning services.

Uber And Lyft New Braunfels, TX

Driver

07/2020 - 12/2023

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Achieved consistently high customer scores due to exceptional service. Determined most expedient trip by mapping out driving routes ahead of time.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Picked up clients from specific locations to transport and drop off at destinations.

Documented daily mileage, gas and other data.

Transported riders to designated stops according to pre-determined schedules.

Saved fuel by leveraging GPS to identify faster routes. Maintained safe driving history with no critical incidents over four-year timeframe.

Planned and executed efficient routes to optimize time and fuel costs. Documented customer service issues, expenses, mileage and other key information.

Kept accurate logs of all deliveries and trips.

Longhorn Steakhouse New Braunfels, TX

Server Shift Leader

04/2016 - 07/2020

Supervised serving staff to drive high level of hospitality and food excellence.

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Trained and acclimated new servers to restaurant's culture and operations. Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Calculated charges, issued table checks and collected payments from customers.

Worked with management to coordinate special functions and events. Attended meetings to learn and share information and find ways to enhance customer dining experience.

Managed opening and closing duties to facilitate restaurant operations. Leveraged POS system to receive and take guest orders and process payment.

Managed tables throughout dining room to execute service at highest level. Standards Home Health & Hospice

Bastrop, TX

Office Coordinator/receptionist

08/2015 - 03/2016

Answering phones all hours of the day, processing patient profiles, scanning and attaching documentation, faxing and filing, customer service calls, and assisting everyone in the office with anything they need. Input accurate account data to efficiently update company database and maintain detailed records.

Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.

Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.

Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.

Collaborated closely with main office coordinator to effectively smooth and improve office operations.

Supported internal team members with technical knowledge, operational support and exemplary customer service.

Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity. Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Managed office inventory and placed new supply orders. Handled scheduling and managed timely and effective allocation of resources and calendars.

Automated office operations for managing client correspondence, payment schedules and data communications.

Lost Pines 8 Schulman theatre Bastrop,

TX

Assistant Manager

07/2015 - 03/2016

Delegated daily tasks to team members to optimize group productivity. Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Directed and led employees, supervising activities to drive productivity and efficiency.

Completed inventory audits to identify losses and project demand. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Led employee performance evaluations and rewarded top performers to retain quality personnel.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Collaborated closely with management team to roll out functional and strategic initiatives.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

AT&T Authorized Retailor Giddings, TX

Sales Representative

08/2014 - 05/2015

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Contacted new and existing customers to outline benefits of products. Followed-up with clients after installations to assess quality service and customer satisfaction.

Answered product questions with up-to-date knowledge of sales and promotions.

Demonstrated product features to align with customer needs. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Adhered to company initiatives and achieved established goals. Drove substantial sales through suggestive selling and by promoting add-on purchases.

Collected payments and provided accurate change.

Answered customer questions, shared product knowledge and researched pricing and availability.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Conferred with customers to understand needs, recommend products and solve after-sale issues.

Stayed up to date on company products and services to support sales objectives.

Listened to customers to understand needs and refer to optimal services. Continuously met sales goals via strategic prospecting. Sold various products by explaining unique features and educating customers on proper application or usage.

Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.

Mottwheels Inc Byron, GA

Head Dispatcher/ Administrative

Assistant

01/2009 - 08/2014

Monitoring drivers daily logs (mileage) reports weekly, negotiating prices with brokers daily, keeping up with DOT standards for my driver's, filing and faxing off important documents and contracts for auditing, giving out directions while multitasking, planning and arranging pick up and drop off deliveries and dates.

Handled incoming calls and directed callers to appropriate department or employee.

Assisted organizational efforts by filing, entering data and answering phones.

Maintained positive working relationship with fellow staff and management.

Answered phones and routed voicemails to respective employees. Received and distributed mail, letters and packages. RGIS inventory specialist Warner Robins,

GA

Administrative Assistant

04/2012 - 12/2012

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Directed customer communication to appropriate department personnel. Answered phone calls and emails to provide information, resulting in effective business correspondence.

Tracked and submitted employee timesheets to prepare for payroll processing.

Prepared and prioritized calendars and correspondence. Responded effectively to sensitive inquiries or complaints. Scheduled appointments, meetings and events for management staff. Utilized editing programs to proofread content for typo-free emails, memos and documentation.

Scheduled staff and monitored resource allocation to provide optimal coverage and service.

Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

Answered phones to direct callers, schedule appointments and provide general office information.

Answered and routed telephone calls and took messages. Oversaw office inventory and timely reordering of supplies. Delivered exceptional customer service through direct communication with clients and team members.

Processed financial documents, contracts, expense reports and invoices. Assisted with payroll preparation and entered data into cumulative payroll document.

Automated office operations by managing internal and external customer correspondence, record tracking and data communications. Oversaw office inventory by restocking supplies and submitting purchase orders.

Drafted agendas, meeting notes and other documents to enhance collaborative process.

Middle Georgia technical college

GED in general studies

01/2011

Studied and completed my GED as well as some general college studies. Education and Training

References

References:

Brooks Thomas 830-***-****

Eric Bond 707-***-****

Peggy Antosh 850-***-****

Philip Mott 386-***-****

Barb Whitmire 210-***-****

Nicole Ullerich 951-***-****

Ashley Swift 830-***-****

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