Customer Service Representative

Jamal R. Luckey

**** ****** ***** *** *******, TX

***********@*****.***

As a customer service representative experienced in a variety of customer service environments, I am seeking the opportunity to apply my skills and experience to insure the success of your customer service department.

Proven Skills:

Adaptable: able to quickly integrate into new environments

Conflict resolution: skilled in resolving customer’s perceived issues while maintaining company policies

Effective Communicator: able to resolve problems through discussions while also maintaining organizational policies

Self-confident: apply personal skills and ability to the benefit of the organization

Team player: utilize personal attributes and skill to strength members of the organization

Strong work ethic: Focused application of skills to the benefit of the team, the organization and the consumer

Personal strengths:

●Skilled in organizing and prioritizing personal and organizational activities

●Able to communicate on an interpersonal level with teammates and the public regardless of age, gender or socio-economic backgrounds

●Experienced in applying personal creativity to strengthen team-building

●Analytical thinking to plan and resolve problems within the organization and for customers

●Detail-oriented to insure implemented actions are appropriate and documented

●Superior time-management skills

●Able to effectively multi-task to accomplish the greatest amount in the shortest period of time

●High levels of performance in fast-paced settings

Work Experience:

Eteam San Antonio, TX (11/2023-

Customer Service

●Data entry for medical insurance

TenderHeart San Antonio, TX (07/2022-08/2023

CareCoordinator Tier II

●Provided assistance with plan coverage with DME products

●Handled provider, caregiver, and doctors calls

●Managed and explained prior authorizations dr. documentations and insurances for members

●Educated members with detailed knowledge and safety usage of products

USAA San Antonio,TX (08/2021-06/2022)

Lending Specialist II

●Handle applications for auto and personal loans via online and over the phone

●Provide detail knowledge for sales and program offerings

●Handled 60+ calls a day

Wells Fargo San Antonio,TX (04/2020-05/2021)

Customer Success Specialist I

●Assessing and meeting the needs of customers and/or solving problems

●Provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

●Manage high volume of calls

Aetna Caremark San Antonio, TX

(07/2018 - 04/2020)

Customer Service

●Managed member medical benefits

●Processed and placed orders for medications

●Handled 60+ calls a day

●Educate medical terms and benefit plans and equipment safety

●Processed profiles for Medicare members 65 and older

●Routed calls to different departments in the company

Kohl's Call Center San Antonio, TX (08/2016-02/2018)

Customer Service

●Process applications for the recruiting and onboarding process

●manage high call volume for customers dealing with issues for online shopping

●Investigated cases to determine if fraud was occurred if so processes and procedures were implemented

References and other work experience available on request.

Contact this candidate