Inventory Management Customer Service

HICHAM BOUZRARI

E-mail: **********@*****.*** - Telephone number: +212********* Address: Casablanca, Morocco

PROFILE

- As a merchandiser, I have solid experience in the management and visual presentation of products, as well as a passion for optimizing sales spaces. My career has enabled me to develop essential skills in product layout planning, inventory management and market trend analysis. My attention to detail, creativity and ability to work as part of a team are all assets I bring to bear on product enhancement and customer satisfaction. My goal as a merchandiser is to actively contribute to the company's success by optimizing product presentation to boost sales and brand awareness.

BUSINESS SKILLS

•Language: French (fluent), English (fluent), Arabic (mother tongue).

•Office software: Word, Excel, Power Point.

•Class 5 driving license.

•Management of product layouts according to seasons and trends.

•Analysis of sales data to adjust assortments.

•Planning stock rotation to minimize losses.

•Use of IT tools for inventory management.

•Creation of attractive, coherent visual presentations.

•Negotiate with suppliers to obtain advantageous conditions.

•Courteous, attentive customer service.

•Mastery of menus, dishes and beverages.

•Fast, accurate order taking.

•Efficient table management and customer rotation.

•Knowledge of room service procedures.

•Professional handling of customer complaints.

PROFESSIONAL EXPERIENCE

Position held: Merchandiser 2013-Present

FROMAGERIE BEL MAROC.

•Plan and organize in-store product presentation.

•Manage stock levels to ensure constant availability.

•Set up attractive displays to promote products.

•Use IT tools to track sales and inventory.

•Analyze sales data to identify trends.

•Coordinate with suppliers to obtain new products.

•Negotiate advantageous conditions with suppliers.

•Create price labels and product information.

•Train sales staff in product presentation.

•Conduct market research to better understand customers.

Position held: Server 04. Aug.2012-27. Aug.2012 FAIRMONT Hotel, Saudi Arabia

•Greet customers courteously and accompany them to their table.

•Present menus and explain daily specials.

•Take customer orders accurately.

•Suggest dishes, beverages or supplements according to customer preferences.

•Serve food and beverages in a professional manner.

•Ensure that orders are correct and complete.

•Provide attentive service and respond to customer needs.

•Manage table reservations and customer expectations.

•Collect payments and give change accurately.

•Clean and prepare tables for subsequent customers.

Position held: Server 2009-2011

French club CAFC.

•Coordinate with the kitchen to ensure fast, synchronized service.

•Handle customer complaints in a friendly and professional manner.

•Learn about food allergies and inform the kitchen.

•Maintain a clean and tidy indoor environment.

•Manage stocks of crockery, glasses and cutlery.

•Prepare tables for special events and reservations.

•Follow service procedures and facility standards.

•Know the wine list and recommend food and wine pairings.

•Work as part of a team with other waiters and kitchen staff.

•Follow food safety and hygiene rules at all times.

EDUCATION

Hotel and catering technician diploma Morocco.

2007-2009

High school degree not obtained

2006-2007

Morocco.

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