Service Representative Customer

Vermonica Burns

****************@*****.***

+1-904-***-****/ Jacksonville, Florida 32244

Detailed Oriented, Positive Attitude, improving Customers Experience Energetic Customer Service Representative with 20 + years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

ValorVIP - Jacksonville, FL

September 2021 to Present

Maintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences. Server

Sonny's Barbeque - Jacksonville, FL

December 2017 to August 2021

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests Operated POS terminals to input orders, split bills and calculate totals Managed closing duties, including restocking items and reconciling cash drawer. Restaurant Manager

Radisson Hotel - Jacksonville, FL

February 2014 to November 2017

Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards

Scheduled and directed staff in daily work assignments to maximize productivity Ensured proper cleanliness was maintained in all areas of bar and front of house Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience

Managed accounts payable, accounts receivable and payroll. Server Trainer

Olive Garden - Jacksonville, FL

February 2010 to February 2014

Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences

Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking

Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.

Dental Assistant

Dr. Howard Schneider - Jacksonville, FL

January 1990 to January 2010

Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient

Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gum. Education

A.S Degree - FCCJ College at Jacksonville- Minor- Dental Assisting High School Diploma- Andrew Jackson High School

Skills

• Microsoft Tools/ Microsoft 365/Microsoft Suite

• Typing 45WPM (10+ years)

• Dental Assisting (10+ years)

• Inventory Management and Control (10+ years)

• Accounts Payable/Receivable, Invoices

Certifications and Licenses

Provided Upon Request

Contact this candidate