Customer Service Representative
Resume:
Rebecca Elton
Hamilton, MI *****
********@*****.***
I have enjoyed the banking industry, while I know this is not my passion. I have truly enjoy helping others through my years of managing, assisting and customer service. However, I have always flourished in customer service and meeting clients and customers where they are for their needs. They are not there for me, I am there for them.
Authorized to work in the US for any employer
Work Experience
CSR II- Customer Service Representative II
Macatawa Bank-Hamilton, MI
June 2021 to Present
The banking industry is a fast paced, on the spot problem-solving environment that demands above the norm customer service. I have developed additional skills including understanding the impact a person can have on others day-to-day needs. The majority of time people just need to believe you are listening and willing to help.
Skills
1. Exceptional customer service.
2. Being able to listen and understand needs as well as solid problem-solving issues that may arise. 3. Up to date knowledge on products, services and a strong desire to continue learning to be more prepared.
Customer Service Representative
Ottowa Animal Hospital-Holland, MI
January 2021 to August 2021
I handled services for the client and patient. I took calls, schedule surgeries and appointments as well as reported to doctors, and was always willing to assist to all needs of the client. I was the first voice they heard and first face they saw as well as the last, therefore it was always important to be the heart of the clinic.
Assistant Store Manager
Homegoods-Holland, MI
April 2015 to May 2019
I began as a part time associate while I worked on my masters at Liberty University. After several months and leaving my masters program to pursue the possibility to excel in leadership, I soon became a coordinator and ran a department. During this I was in charge of planning large store moves, projects as well as working with all associates and communicating on several levels. I had then met the District manager and soon moved to key carrier and within six weeks I was promoted to Assistant Store Manager. I was responsible for running and maintaining the store, overseeing store operations, and protecting company morale, as well as excellent customer service. Education
Bachelor's in Counseling, Bible Education
Liberty University - Lynchburg, VA
2008 to 2012
Skills
• Teaching (4 years)
• Merchandising (2 years)
• Store Management Experience
• Individual / Group Counseling
• Sales (6 years)
• Customer service (10+ years)
• Communication skills
• Accounting software
• Adobe Acrobat
• Leadership
• External recruiting (3 years)
Contact this candidate