Systems Engineer Quality Assurance

Don Moore

**** ********* **** 214-***-****

Bedford, TX 76021 ************@*****.***

24+ years as a Systems Engineer with Telecommunications and data networking experience.

Provided extensive Unified Communications connectivity to thousands of individual users.

Seasoned IT professional looking for a position as an IC or dedicated team member.

Installed, utilized and upgraded Zoom, MS Teams, NEC UC Desktop Client, UC agent, UC E-911 Onsite notification, UC Attendant, NEC BLUE MEET, NEC UC700 smartphone, NEC Sp350, INTERMEDIA UNITE DESKTOP and Contact Center.

Worked in the Nation Technical Assistance Center supporting Unified Communication customer field reports and escalated trouble tickets for NEC and Intermedia.

Smooth communication and operation of MS Teams, Zoom, WebEx, Skype and FaceTime. Screen sharing, chat, video and file transfers were tested and used daily as a support Engineer in the NTAC call center and working remotely via VPN.

Responsible for testing Network aggregation utilizing port policies to allow or block port ranges to ensure network security and employ best practices to navigate firewalls and VPN routes I.E. Cisco880 VPN routers.

Wrote a script to automatically change IP address, subnet mask and default gateway to connect to customer databases quickly.

Used AWS to connect to remote cloud sites using unified communication applications in five separate time zones in any given weekday. These services utilized voice servers, voicemail, and business features.

Proficient in loading servers, using windows operating systems, Mac iOS, Linux software, VMware and Hypervisor.

Wireshark proficient.

English – Fluent speaker/writing

LinkedIn profile: https://linkedin.com/in/don-moore-8208803

Work Experience

Systems Engineer Advisor / Field Service Engineering Support / Development Quality Assurance

NEC Enterprise Communication Technologies, Inc. Irving, TX Apr. 2022 – Oct. 2023

Provided technical support to users, resolving issues and enhancing overall system performance.

Provided extensive Unified Communications connectivity to thousands of individual users via voice platform cloud solutions, i.e. voice servers, voicemail, presence, SMS messaging, softphones, mobile devices and video.

AWS, Azure, Lumen and NUSO partnerships assured cloud connectivity.

Configured systems to optimize functionality and improve user experience across multiple platforms.

Managed engineering teams effectively, fostering collaboration and ensuring project milestones were met.

Coordinated projects from inception to completion, ensuring timely delivery and alignment with objectives.

Oversaw field service management activities, enhancing customer satisfaction through efficient service delivery.

Executed quality assurance testing processes to identify defects and ensure product reliability before launch.

Installed and Supported VMware Cloud based SV9500 Voice servers, virtual gateways, conference equipment and announcements

Installed and Supported VMware Cloud based UM8700 and UM4730 voicemail servers (OpenText)

NEC National Technical Assistance Center (NTAC) field support

Serviced support calls to provide installation and post installation support

Remote support for real-time upgrades

Network testing of DHCP, TFTP, FTP and FTPS protocols to support NEC terminals

Unified Communication utilization used to evaluate and release NEC’s softphone product lines - SP350, ST500, BizRTC MLC and BYOD mobile applications

Performed P.O.C. testing for NEC Sales personnel

Support trade show setup and demo roll-outs

Systems Engineer Supervisor / Field Service Engineering Support / Development Quality Assurance

NEC America, Inc. Irving, TX Dec. 2006 – Mar. 2022

Led cross-functional teams to achieve project objectives and enhance team collaboration and performance.

Managed field service operations to ensure timely and effective installations and maintenance support.

Oversaw system design processes to ensure alignment with project requirements and industry standards.

Executed quality assurance testing to identify defects and improve product reliability and user satisfaction.

Coordinated technical support efforts to address customer inquiries and resolve issues promptly.

Implemented process improvement initiatives that streamlined operations and enhanced overall efficiency.

Executed onsite upgrades and forklift installations for 20+ customer sites (VA Dallas, TX/VA Baltimore, MD/

VA Lake Nona, FL/VA Orlando, FL, VA Richmond, VA and University of Iowa, TIFT Regional Medical Center and Wright State University)

Received certification for the NEC SV8500 and SV9500 Enterprise platforms

NEC beta site installation and support through G.A. release

NEC National Technical Assistance Center (NTAC) field support

Review and translate NEC Japan’s Design Specifications for North American release

Created test plan test cases for Alpha evaluation, Beta evaluation and General Availability (G.A) field releases

Maintained NEC America’s production onsite communication systems (Voice servers, Voicemail, Media Gateway interfaces)

Responsible for traveling to provide technical transfers and onsite training for new product line releases

Responsible for training and supporting two off-shore NEC India teams in Noida, India (12 engineering members)

NEC end point terminal support for DT300/400/500 digital terminals, ITR/ITN IP terminals, DT700/800/900 IP terminals

NEC end point terminal support for 3rd party Polycom 300/400/500/4000/5000/6000 Sound point and Conference MAX terminals

NEC end point terminal support for 3rd party SNOM IP terminals

Supply weekly update reports to NEC Japan, NEC EMEA, NEC Australia and NECAM senior management teams

Supervised 11 engineers (Enterprise platform, VoIP applications, terminals and NEC North American software releases)

Evaluated site specific equipment tests for NEC product managers to support NECAM Sales teams

Responsible to train new hires and cross train NEC engineers certified on other platforms

Systems Engineer III / Development Quality Assurance

NEC Unified Solutions, Inc. Irving, TX Jul. 2004 – Nov. 2006

Support FCCS, CCIS, ISDN, ACD, Peer to Peer IP trunking, Wireless, Hospitality, Q-SIG trunking to Cisco Call Managers

Process Global Mind reports

Prepare test plans and test procedures

Configure, maintain, and upgrade voice/data systems to resolve voice and data issues

SIP, telephony and related gateway component evaluation testing

Work in a lead technical role to provide support and assistance to co-workers in relation to assignments

Supply weekly update reports to NEC Japan, NEC EMEA, NEC Australia and NECAM senior management teams

Network testing of DHCP, TFTP, FTP and FTPS protocols to support NEC IP terminals

NEC IP DECT evaluation and support

Systems Engineer II / Development Quality Assurance

NEC Unified Solutions, Inc. Irving, TX Ap. 2001 – Jul. 2004

Received certification for the NEC SV7000 Enterprise platform

Support FCCS, CCIS, ISDN, ACD, Peer to Peer IP trunking, Wireless, Hospitality, Q-SIG Trunking & T1

Network testing of DHCP, TFTP and FTP protocols to support NEC IP terminals

Systems Engineer I / Development Quality Assurance

NEC Unified Solutions, Inc. Irving, TX Sept. 2000 – Mar. 2001

Alpha and Beta testing for NEC DQA

NEC terminal testing

Create test plans for new feature sets and regression testing

Received certification and technician ID for the NEAX IPX PBX system

Systems Engineering Internship

NEC America, Inc. Irving, TX Sept. 1999 – Dec. 1999

Received certification and technician ID for the NEAX 2400 IMX Enterprise platform

Stacked, cabled, and customized the NEAX 2400 PBX system to customer specifications

Performed systems testing in compliance with NEC test procedures

Simulated customer problems using test and laboratory equipment as required for trouble shoots

Participated in the testing and programming of the NEAX 2400 IMX PBX system

Participated on special projects and other duties as assigned

mailto:**********@******.***

Education

Northwest Kansas Technical College, Communications Technology Diploma January 1999 - August 2000

Colby Community College, Associate in Applied Science: Communications Technology January 1999 - August 2000

Dallas County Community College, North Lake College: Continuing Education September 2001 - January 2008

Certifications

Cisco ID: CSCO108998808

CCNA – Cisco Certified Network Associate

CCVP – Cisco Voice over IP

The SIP School: Certificate Verification ID: 1325884772246-06337

SSCA – SIP training

Honors / Special Interests

NEC North American Mile High Award (April, 2023)

Kansas Board of Regents Scholar

References

Mr. Dewayne Rosemand Irving, TX 75063 214-***-**** Director NECAM Systems Engineering Support

/DQA (leave VM if unanswered)

Mr. Austin Bryant Irving, TX 75063 972-***-**** Senior Revenue Operations Leader/NECAM

Ms. Lise Riggins Cleveland, OH 44012 817-***-**** Telecom Technician, Systems Engineer, Fairview

Hospital

Mr. Robert Berntsen Long Island, NY 972-***-**** Telecom Engineer, TYTO Athene LLC

Mr. Robert Riggins Grapevine, TX 76051 214-***-**** Technical Specialist, NEC Unified Solutions,

DFW Airport

Contact this candidate