Multi-Line Client Relations

JEANNIE HANSEN

**********@*****.*** 843-***-**** Little River, SC 29566

Summary

Results-driven receptionist/assistant with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Strong planning, problem solving and communication skills. Flexible hard worker ready to learn and contribute to team success.

Skills

Office equipment operations

Business operations understanding

Organization and efficiency

Multi-line telephone skills

Meticulous and organized

Experience

Receptionist Animal Hospital Of North Myrtle Beach - North Myrtle Beach, SC 09/2010 - 05/2020

Answered and directed incoming calls using multi-line telephone system.

Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Assisted numerous visitors per 8:00 am until 6:00pm by directing to appropriate personnel and answering average of numerous calls and emails daily.

Directed and oversaw office personnel activities.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Sorted incoming mail and directed to correct personnel each day.

Entered data in software to keep records of clients and patients information.

Maintained all financial records to verify timely clearance of all credit and debit activities.

Coordinated and communicated with numerous clients daily to gather pertinent information.

Managed more than 65 incoming calls per day.

Scheduled and confirmed appointments.

Organized and updated daily schedules and monthly calendar obligations for various levels of management and staff.

Processed payments and updated accounts to reflect balance changes.

Greeted customers, answered general questions and directed to appropriate locations.

Scheduled daily appointments for receptionist staff.

Maintained professional tone at all times, including during peak rush hours.

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Legal Assistant Newby Pridgen Sartip & Masel, LLC - Myrtle Beach, SC 09/2002 - 10/2006

Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations.

Managed office scheduling and kept accurate notes on deadlines, motions and other dates.

Corresponded daily with clients, insurance adjusters, doctors and attorneys.

Fostered positive public attitudes towards firm by engaging in community outreach.

Handled all telephone calls, meeting plans and conference organization requirements.

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Drafted correspondence, documented data and submitted materials to appropriate parties.

Initiated and responded to claims, gathered and presented evidence and counseled clients.

Consulted with clients, witnesses and legal professionals to define and document case details.

Scheduled, adjusted and changed appointments for 4 attorneys.

Legal Secretary Ralph Wilson - Conway, SC 11/2000 - 10/2002

Revised and maintained master calendar for client appointments.

Assisted in maintaining department attorney personnel files with utmost confidentiality.

Checked office supplies stock and placed orders to maintain levels.

Stayed within travel and expense budgets while scheduling attorneys' travel arrangements.

Acted as liaison between clients, vendors and attorneys.

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Photocopied all correspondence, documents and other printed materials.

Opened new client files and new matters in CMS.

Composed and revised legal documents such as letters and depositions.

Coordinated and scheduled meetings and telephone conferences.

Drafted letters and prepared legal correspondence for attorneys and legal assistants.

Education and Training

Coastal Carolina University Conway, SC 05/2000

Bachelor of Arts: English

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