Customer Service Team Member
Resume:
Brad Odom
Cedar Rapids, IA *****
***************@*****.***
I have a strong work history in customer service, project management, construction, sales and account management. Hard worker who takes pride in my work. I am dependable and great team member. I am looking for a career I can grow in and advance during my career. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Travel Merchandiser
SAS Retail Services - Cedar Rapids, IA
February 2022 to Present
Travel across the country and do resets, remodels and new stores for large retail stores. Customer Service
LOVES BOTTLING
June 2020 to December 2022
Service - Provide solutions to a broad range of clientele. Collections- Management of accounts payable to company Account Manager
BIOTECH X-RAY
February 2019 to May 2020
· Sales- New contract negotiations and manage current accounts
· Leadership Team Member- Worked with executive leadership to oversee daily operations of the state of Oklahoma.
· Recruiting- I was also in charge of interviewing and hiring X ray Techs as well as web designers and other IT professionals
Account Manager
BOYCE AND BYNUM PATHOLOGY LABORATORIES
September 2017 to December 2018
· Customer Service – Liaison between company and client to bring the needs of the client to the forefront and develop new strategies to meet customer satisfaction.
· Sales – New contract negotiations and acquisitions increased the footprint of the LTC market region.
· Quality Assurance – Participating partner with client’s Quality Assurance meetings to review metrics and collaborate ideas for improved performance.
· Leadership Team Member- Worked collaboratively with the leadership team to grow the footprint of BBL. Started up new market areas from assisting with project management to onboarding of the new clientele.
· Recruiting- I was placed in charge of a large onboarding and was tasked with interviewing and hiring three IT staff members. I was also asked to hire a information security person to ensure that our clients data was in compliance with
HIPPA. I also interviewed and hired technicians. I was responsible for investigating any complaints against any of the staff.
Phlebotomy
CARDIOLOGY CLINIC OF MUSKOGEE
February 2017 to September 2017
· Phlebotomist - Provided patient care and phlebotomy to cardiology patients. Education
Bachelor's in Occupational Health & Safety
Columbia Southern University - Orange Beach, AL
January 2021 to Present
General Education
Carl Albert State College
2006
Skills
• Project management (5 years)
• Heavy equipment operation
• Direct sales (6 years)
• Forklift
• Customer retention (5 years)
• Special Operations
• Recruiting
• Program Management
• Intelligence Experience
• Computer Networking
• Strategic Planning
• Account Management
• Property management
• Construction (2 years)
• Project management
• Analysis skills
• Agile
• Product management
• Lead generation (5 years)
• Door-to-door (5 years)
• B2B (5 years)
• Cold calling (5 years)
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