Customer Service Representative

LATOYA JONES

*** ***** *** ******* ** ***** · 609-***-****

************@*****.***

Customer service representative with over 10 years of experience in telephone and face -to- face customer service. Knowledgeable with handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a growing organization.

EXPERIENCE

AUGUST 2021- PRESENT

PROGRAM SPECIALIST 1, CMC ENERGY SERVICES

Create work scopes, and work orders, assist customers with inquiries on their approved work orders, make and receive calls to and from customers and provide updates and work order status,

JUNE 2021 – AUGUST 2021

MEMBER SERVICES REPRESENTATIVE, ROBERT HALF EMPLOYMENT AGENCY

Answer 40+ calls daily, Educate customers on packages available, Manage customer accounts and cancel policies as requested.

JANUARY 2021 – JUNE 2021

MORTGAGE SUPPORT SPECIALIST, CENLAR FSB

Processed and assisted customers on current and past due payments, Fulfilled investigations on lost payments, Provided information to customers who requested help to lower mortgage rates during hardships.

APRIL 2021 – APRIL 2020

CUSTOMER SERVICE REPRESENTATIVE, SPHERION STAFFING

Handled 60+ inbound and outbound calls daily, Enrolled physicians into pharmacy programs, Provided detailed information on current products available, Developed strong business relationships.

EDUCATION

ANTICIPATED COMPLETION DECEMBER 2021

ASSOCIATE, MERCER COUNTY COMMUNITY COLLEGE

JUNE 2003

DIPLOMA, MCCORRISTIN CATHOLIC HIGH SCHOOL

SKILLS

●Decision Making

●Office Management

●Conflict Resolution

●Accurate Data Entry

●Communication

●Teamwork

●Certified Notary Public

ACTIVITIES

Participated in various church ministry events throughout the state of New Jersey. Held youth workshops to help teenagers navigate through trying times in life and volunteered in fun church activities that took place in the community.

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