Medical Assistant Patient Care
Resume:
Shamira Cotton
Poinciana, FL *****
*******.******@*****.********.***
Registered medical assistant who demonstrates compassionate patient care, knowledgeable in clinical procedures, experience in office management and meticulous administrative duties. Willing to relocate to: - Fortworth, TX - Orlando, FL- Brandon, FL Authorized to work in the US for any employer
Work Experience
Medical Assistant/Front Office (Agency)
All Medical Personnel - Orlando, FL
March 2008 to Present
• Collaborate with healthcare professionals to deliver comprehensive patient care services in a fast- paced agency setting.
• Perform vital sign assessments, administer medications, and assist in medical procedures under the supervision of licensed healthcare providers.
• Ensure accurate and up-to-date medical records, including patient histories, allergies, and medications, in compliance with regulatory standards.
• Coordinate patient appointments, manage scheduling, and assist in maintaining an efficient flow of the clinic.
• Conduct pre-appointment screenings, obtaining pertinent information to assist healthcare providers in delivering personalized care.
• Assist in the development and implementation of patient education programs, promoting preventive healthcare and wellness initiatives.
• Maintain a clean and organized clinical environment, adhering to infection control protocols and safety standards.
• Provide exceptional customer service by addressing patient inquiries, explaining procedures, and offering emotional support when needed.
Lead Medical Assistant/Value Based Care
Walmart Health - Riverview, FL
August 2022 to October 2023
Demonstrates knowledge of quality within safety and compliance programs, Investigate documents, Communicates and resolves needs of patients as well as the providers, Resolve issues and complaints, Perform area specific reports, Train and interview new staff, Prior authorization specialist, Insurance claim processor, Ordering supplies, Review charts
Medical assistant duties including phlebotomy, Verify patient information by interviewing patient, Reviewing and/or recording medical history, Record vital signs, confirming purpose of visit or treatment, Reports areas of concern to next care provider.
COVID-19 Screener
BeeperMD - Riverview, FL
January 2021 to January 2022
• Collecting specimens from patients for diagnostic testing of COVID-19, Strep, RSV, finger sticks and blood draws etc • Oversee entire patient experience, from check-in to check out Back Office Manager/Head RMA
COLORADO PULMONARY INTENSIVISTS
July 2015 to January 2021
Writing new protocols and procedures, Investigate documents, Communicates and resolves needs of patients as well as the providers, Resolve issues and complaints, Perform area specific reports, Train and interview new staff, Prior authorization specialist, Insurance claim processor, Ordering supplies, Scheduling drug reps and meeting with them on behalf of the provider, Review charts, Medical assistant duties, Hired and mentored employees, Managed day-to-day office functions such as Benefits Administration, Collected payments, Managed office supplies, Handled copying and filing Back Office Manager/Head RMA
Mountain Medical/Road to Recovery - Lakewood, CO
March 2017 to March 2018
Demonstrates knowledge of quality within safety and compliance programs, Investigate documents, Communicates and resolves needs of patients as well as the providers, Resolve issues and complaints, Perform area specific reports, Train and interview new staff, Prior authorization specialist, Insurance claim processor, Ordering supplies, Scheduling drug reps and meeting with them on behalf of the provider, Review charts, Medical assistant duties including phlebotomy Medical Assistant
EAST WEST HEALTH CENTER - Greenwood Village, CO
October 2013 to July 2017
Verified patient information by interviewing patient, Reviewing and/or recording medical history, Record vital signs, confirming purpose of visit or treatment, Reports areas of concern to next care provider. Head Registered Medical Assistant
UCHealth - Aurora, CO
July 2015 to March 2017
Prepare tissue samples for routine microscopic analysis, Maintain and operates laboratory equipment according to manufacturer recommendations and procedures, Demonstrate knowledge of quality, safety, and compliance programs, Investigate documents, communicates and resolves needs, problems or complaints, Perform area-specific support/clinical activities, Wound care, prep the patient, assisting with surgery, helping with hemostasis, Training new staff, running the clinic floor, Supervising Injections, Phlebotomy
Registered Medical Assistant
LOVING ARMS HEALTHCARE - Florissant, MO
January 2011 to October 2013
Supported patient care delivery by assisting health care providers during examinations, Preparing laboratory specimens, Performing basic testing, Disposing of contaminated supplies, Cleaning or preparing for sterilization of medical instruments, Administering medications per policy and procedures, Telephoning prescriptions to pharmacies and other duties within scope, Injections and phlebotomy, Training new staff
Education
Master's in Healthcare Management
Colorado Technical University - Aurora, CO
June 2016 to December 2018
Bachelor's Degree
COLLEGEAMERICA - Denver, CO
April 2013 to June 2016
Diploma in Medical Assistant
CONCORDE CAREER COLLEGE - Aurora, CO
April 2012 to November 2012
Skills
• Strong background in various clinical tasks such as obtaining accurate medical histories, taking patient vital signs, performing blood extractions, among other scopes of practice
• Excellent interpersonal communication skills Proficient in both organization and time management enables me to multitask with relative ease
• Meticulous with record keeping, filing, and accounting
• Exceedingly adept at word processing, EMR, and medical transcribing using different software
• Medical Imaging
• Medical Records
• Triage
• Laboratory Experience
• Venipuncture
• Patient Care
• Phlebotomy
• Experience Administering Injections
• Leadership Experience
• Medical Office Experience
• Practice Management
• Microsoft Office
• Management Experience
• Acute Care
• Supervising Experience
• HIPAA
• Health Information Management
• Epic
• Hospital Experience
• Insurance Verification
• Anatomy Knowledge
• Medical Scheduling
• Clerical Experience
• Medical Terminology
• Office Management
• Microsoft Excel
• ICD-9
• CPT coding
• ICD-10
• Motivational interviewing
Certifications and Licenses
RMA
Certified Medical Assistant
BLS Certification
CPR Certification
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