Customer Service Property Management

Jessica Moore

*******@*****.*** 707-***-**** Claremont, VA

SUMMARY

Seasoned professional with 16 years of diverse experience, including property management, customer service, and administrative support. Skilled in tenant relations, maintenance coordination, and process improvement, with a proven track record in handling customer inquiries and concerns efficiently. Seeking a Customer Service role to leverage expertise in client satisfaction and operational management. WORK EXPERIENCE

Lisa Lewis LLC Rincon, GA

Property Management Dec 2018 - Present

• Oversee property management responsibilities, ensuring the smooth operation and maintenance of a residential townhouse.

• Provide daily assistance to an individual with health challenges, contributing to their well-being and quality of life. Raising Stars Child Care Rincon, GA

Daycare Teacher Jun 2020 - Feb 2023

• Developed age-appropriate educational activities and programs for a diverse age group ranging from infants to preteens, fostering an environment conducive to learning and development.

• Adapted teaching methods and instructional materials to meet students' varying needs and interests, ensuring engagement and the promotion of individual growth. Rent Depot Evansville, IN

Assistant Property Manager/Leasing Consultant Jul 2016 - Aug 2018

• Managed maintenance and upkeep for a diverse property portfolio, ensuring operational efficiency and tenant satisfaction.

• Coordinated with vendors for service provision, streamlined billing processes, and executed lease agreements with attention to legal compliance.

• Conducted property inspections and facilitated eviction procedures, maintaining high standards of property management and tenant relations.

Fetter Properties Evansville, IN

Leasing Agent Feb 2017 - Jul 2017

• Managed the creation and distribution of marketing materials, ensuring consistent brand presence across social media platforms and effectively engaging potential tenants.

• Conducted property showings and walkthroughs, providing comprehensive information and support to prospective tenants to facilitate informed leasing decisions. Adams Realty Savannah, GA

Assistant Property Manager Nov 2013 - Jan 2015

• Conducted thorough property walk-throughs and assessments to maintain real estate condition and tenant satisfaction.

• Managed a portfolio of 200 properties, skillfully handling tenant inquiries and coordinating with vendors for timely work order completion.

Abercorn Insurance Agency, LLC Savannah, GA

Agent Support/Office Assistant 2007 - 2008

• Provided customer support by addressing policy inquiries and resolving concerns, ensuring client satisfaction and service excellence.

• Streamlined agency operations by developing and implementing a transition plan for a virtual paperless system, enhancing organizational efficiency.

Anesthesiology Consultants Savannah, GA

Receptionist/Medical Billing 2005 - 2006

• Addressed patient billing inquiries and processed payments, ensuring accurate financial transactions for medical services provided.

• Coordinated insurance billing for various medical procedures, maintaining meticulous records to support efficient revenue cycle operations.

Nielson Mechanical Inc Fairfield, CA

Administrative Assistant 2002 - 2004

• Processed invoices and maintained accurate accounts payable and receivable, ensuring financial transactions were recorded with precision.

• Assisted in payroll preparation and coordinated scheduling for HVAC system installations and service calls, contributing to organizational efficiency.

EDUCATION

Columbia College of Missouri

Associate, Criminal Justice

Savannah, GA

Present

High School

High School Diploma or GED

CERTIFICATIONS

Driver's License

CPR Certification

First Aid Certification

Child Development Associate Certification

SKILLS

Marketing • Property Management • Quickbooks • Leasing • Office Management • Filing • Accounts Payable • Outlook

• Microsoft Office • Property Leasing • Medical Office Experience • Receptionist • Data Entry • Billing • Clerical • Sales Experience • Customer Service • Multi-Line Phone Systems • Office Administration • Accounts Receivable • Childcare

• Experience With Children • Early Childhood Education • Phone Etiquette • Medical Billing • Microsoft Excel • Microsoft Word • Microsoft Outlook • Construction • Toddler Care • Special Education • Infant Care • Teaching • Bookkeeping • Research • Management • Fair Housing Regulations • Landlord-Tenant Law • English • Leadership • Communication Skills • Computer Literacy • Computer Skills • Assistant Manager Experience

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