Customer Service Rep
Resume:
Alexandria McGowan
Milwaukee, WI *****
************@*******.***
Authorized to work in the US for any employer
Work Experience
Cash Management Lead/ Teller
Loomis Armored US, LLC - Milwaukee, WI
October 2017 to Present
• Oversees tellers to ensure procedures are being followed and work is being completed in a timely manner
• Train department employees
• Deposit verification
• Change order preparation
• Manage customer inventories
• Data entry
• Balance vault counts.
• Match order forms with receipts, and record the necessary information Customer Service Rep
K&G Fashion Superstore - Milwaukee, WI
August 2015 to September 2019
* Greet customers entering establishment
* Maintain clean and orderly checkout areas and complete other general cleaning duties
* Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Issue receipts, refunds, credits, or change due to customers
• Greeted customers
• Resolved customer issues
• Operated the cash register
• Provided assistance to clients
• Assisted customers in person
Customer Service Rep
Walmart Neighborhood Marlet - Milwaukee, WI
May 2016 to May 2017
* Match order forms with invoices, and record the necessary information.
* • Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
* • Cash checks for customers.
* Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
* • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Issue receipts, refunds, credits, or change due to customers.
• Assisted customers with a warm and professional attitude
• Operated the cash drawer
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Operated the cash drawer
Assistant Teacher
Just Like Mommy LLC - West Allis, WI
June 2015 to August 2015
* Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
* Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
* Demonstrate activities to children.
Van Assistant
Precious Childcare & Preschool INC - Milwaukee, WI September 2011 to June 2015
* Maintain order among pupils during trips to ensure safety.
* • Escort small children across roads and highways.
* • Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
* Maintain knowledge of first-aid procedures
Office Assistant
Precious Childcare & Preschool INC - Milwaukee, WI September 2011 to June 2015
* Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
* Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
* Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
* Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Education
High School Diploma
WORK Institute - Milwaukee, WI
August 2007 to June 2011
Skills
• Cash Handling (8 years)
• Cash handling training (4 years)
• Check processing (6 years)
• Cash management (6 years)
• Microsoft Word (10+ years)
• Microsoft Excel (6 years)
• Microsoft Outlook (10+ years)
• Microsoft Powerpoint (10+ years)
• Track and trace (6 years)
• Microsoft teams (6 years)
• Glory/evas (6 years)
Assessments
Medical receptionist skills — Proficient
July 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Verbal communication — Completed
July 2023
Speaking clearly, correctly, and concisely
Full results: Completed
Attention to detail — Completed
July 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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