Customer Service Front Desk

Monica C. Sauseda

***** ***** *** **.

Humble, TX 77396

832-***-**** Cell

Objective:

Bilingual seeking for work in Customer Service and Retail Sales

Office Skills:

Telephone & Front Desk Reception Complaint Handling Visual Merchandiser

Executive & Admin. Support Customer Service

Reports & Spreadsheets Retail and Sales Database & Records Management

Computer Skills:

MS Word and MS Excel MS Powerpoint and MS Outlook Windows Vista and XP

Experience:

Kroger MarketPlace Houston, TX

Department Lead 12/19 to 03/24

●Improved department efficiency by streamlining processes and implementing time-saving strategies.

●Led team to achieve high performance standards through consistent coaching and feedback.

●Boosted overall employee morale by fostering a positive work environment and promoting open communication.

●Developed and executed new training programs, resulting in increased productivity within the department.

Target Humble, TX

Visual Merchandiser 11/18 to 11/19

●Greet customers in a sociable and gracious manner

●Assist customers with inquiries about items on hand

●Restock items, maintain sales floor, change manikins

●Setup store fixtures

HMS Host Inc. Houston, TX

Customer Service 02/16 to 10/18

●Greet customers in a sociable and gracious manner

●Assisted customers with inquiries about items on hand

●Cashier duties include taking payments in cash and credit cards

●Open store, restock items, straighten out store

Toys R Us Houston, TX

Seasonal Cashier / Sales 10/15 to 01/16

●Greet customers in a sociable and gracious manner

●Participate in month end inventory and cycle counts

●Organize shelves and merchandise

●Assist customers with the bagging of items

Clear Wireless Houston, TX

Sales Lead 04/13 to 09/15

●Supervising 4 sales reps

●Greet customers as they come in to setup service

Yolanda's Bridal Houston, TX

Floor Manager & Sales 07/10 to Present

●Advised prospective brides in all phases of wedding planning also etiquette and attire of wedding party and selection of trousseau

●Placed orders for gowns and dresses if not in stock

●Displaying and sold wedding trousseau to bride and attire for attendants

Education:

High School Diploma Houston, TX

Contact this candidate