Customer Service, Assistant Manager
Resume:
Amy Pierson
I am very reliable and dependable, hard worker and a fast learner
Tuscaloosa, AL 35405
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Slim Chickens-Tuscaloosa, AL
May 2024 to Present
• Managed a group of team members
• Opened and closed restaurant
• Made bank deposits and money orders on behalf of General manager
• Provided excellent customer service to all guests in a timely manner
• Trained new employees on restaurant processes and procedures
• Enforced company policies and procedures•
• Assigned team member shifts
Self Employed
Tuscaloosa, AL
April 2016 to March 2024
Started doing various odd jobs
• Lawn care: mowing, weed eating, trimming bushes, blowing leaves
• Handyman services: painting, caulking, fixing minor plumbing issues, fixing minor electrical issues, assisted building decks, assisted putting metal roofs on.
• Cleaning houses: washing dishes, sweeping, mopping, detailed cleaned bedrooms and bathrooms. Whatever my clients wanted done I would do to their satisfactory plus some. Assistant Manager
Dairy Queen-Tuscaloosa, AL
August 2014 to June 2016
• Opened and closed restaurant
• Made bank deposits and money orders on behalf of General manager
• Provided excellent customer service to all guests in a timely manner
• Managed a group of team members
• Enforced company policies and procedures
Stay at Home Mom
Tuscaloosa, AL
January 2011 to August 2014
• Had 3 children who were all in Elementary school at the time, and I was fortunate enough to be able to spend this time with them. I loved going on field trips, being room mom and just making memories with them and their friends. I learned a lot from the kids and teachers, as well, but the thing I learned the most was patience and to listen.
Assistant Manager
Zaxby's-Northport, AL
August 2007 to May 2010
• Promoted to Assistant Manager after 7-8 months
• Managed a group of team members
• Opened and closed restaurant
• Made bank deposits and money orders on behalf of General manager
• Provided excellent customer service to all guests in a timely manner
• Trained new employees on restaurant processes and procedures
• Enforced company policies and procedures
• Coordinated schedules and assigned team member shifts Server/Hostess
Logan's Roadhouse-Tuscaloosa, AL
December 1999 to June 2003
• Assisted guests to tables.
• Food handling.
• Cash handling.
• Served guests in a timely manner with ordering food and beverages.
• Cleaning designated areas
Education
GED
Hillcrest High School - Tuscaloosa, AL
September 1995 to May 1999
Skills
• Cash Handling
• Assistant Manager Experience
• Merchandising
• Food Handling
• Host/Hostess
• Restaurant Experience
• Food Preparation
• Serving Experience
• Team Management
• Communication skills
• Customer service
• Cooking
• Busser
• Cleaning Experience
• Management
• Food Safety
• Kitchen Experience
• POS
• Food Service
• Shift Management
• Labor Cost Analysis
• Inventory Control
• Microsoft Word
• Store Management Experience
• Upselling
• Leadership
• Management
• Customer service
• Communication skills
• Cash handling
• Upselling
• Time management
• Team management
• POS
• Guest services
• Leadership
• Food handling
• Cash register
• Shift management
• Serving
• Restaurant experience
• Merchandising
• Driving
• Outdoor work
• Lawn Care
• Food service
• Basic math
• Organizational skills
• Cleaning
• Hospitality
Certifications and Licenses
Driver's License
January 2024 to November 2027
Assessments
Sales skills — Completed
March 2024
Influencing and negotiating with customers
Full results: Completed
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Food safety — Proficient
March 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Bartending — Completed
March 2024
Understanding, pouring, and mixing drink orders
Full results: Completed
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
July 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Administrative assistant/receptionist — Completed
June 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work motivation — Proficient
November 2022
Level of motivation and discipline applied toward work Full results: Proficient
Front desk agent (hotel) — Proficient
August 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
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