Customer Service Representative

Yesenia Torres

***************@*****.*** 480-***-**** Phoenix, AZ

SUMMARY

Seasoned customer service professional with 6 years of experience in high-volume call centers. Skilled in resolving complex issues, ensuring customer satisfaction, and adhering to protocols. Seeking a Remote role to leverage expertise in communication, problem-solving, and sales processing. WORK EXPERIENCE

Mariimars Boutique Mesa, AZ

Customer Service Representative Jul 2023 - Present

• Respond to customer inquiries with timely and accurate information, ensuring high customer satisfaction.

• Process financial transactions with precision and efficiency.

• Facilitate sales to contribute to the organization's profitability. AZ Automotriz Phoenix AZ

Administrative Clerk April 2022 - July 2023

• Managed daily administrative operations and supported office team to ensure efficient workflow.

• Maintained accurate records of expenses and supplies, contributing to cost management.

• Coordinated schedules and logistics for meetings and appointments, optimizing time management.

• Assisted with document and report preparation, enhancing business communication processes.

• Handled correspondence, maintaining timely and professional communication channels.

• Addressed client inquiries and concerns, fostering customer satisfaction.

• Implemented and maintained a filing system for document security and accessibility.

• Supported accounting tasks, including invoicing, data entry, and financial statement reconciliation.

• Collaborated to streamline administrative procedures, increasing efficiency and productivity.

• Operated office software and equipment proficiently for task completion. United Health Group Remote

Customer Service Agent Nov 2020 - Apr 2022

• Handled inbound calls with a focus on resolving customer inquiries and issues, maintaining high standards of service.

• Communicated complex healthcare information clearly and accurately to support client understanding and decision-making.

• Ensured strict adherence to organizational protocols while delivering consistent customer satisfaction. Consumer Cellular Mesa, AZ

Account Advisor Aug 2018 - Oct 2020

• Managed and validated customer data, ensuring accurate tracking and record-keeping.

• Resolved service,Sales, pricing, and technical issues through precise inquiry and problem-solving.

• Maintained high customer satisfaction levels through efficient handling of inbound and outbound calls. EDUCATION

West Hollywood Opportunity

High School Diploma, General

Hollywood, CA

2014

CERTIFICATIONS

Driver's License

SKILLS

Fast Learner • Active Listening Skills • Communication Skills • Computer Skills • Customer Service Skills • Interpersonal Skills • Leadership Skills • Problem-Solving Skills • Time Management • Custodial Experience • Janitorial Experience • Commercial Cleaning • Bilingual Spanish/English • Microsoft Office Suite word, Excel, PowerPoint, Outlook • Self-Motivation • Sales associate

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