Customer Service Support
Resume:
Internal
Casey L. Cook
Philadelphia, PA ********@*****.***
Operations and Client Services Expert
Having over fifteen years of experience in Retail Customer Service. Expertise includes high performance, efficient customer service, and up-selling on various products and services. Known for strong customer support, high sales initiative, exceptional organizational skills and being a team player. Able to multi-task while completing projects within limited time frames especially under pressure. Professional Experience
TD Bank - Retail Banking, New Britain, PA March 2023 - current Teller Manager/Operations
Provides supervisory oversight to the store day to day activities to ensure operational excellence and compliance with policies and procedures to mitigate risk to protect the Bank and customers. In the absence of the branch manager, the Teller Manager is expected to manage the store and run teller, platform and customer escalations.
Demonstrates team leadership and work direction to ensure efficient delivery of complex service, and solutions while adhering to compliance and regulatory guidelines. Coaches teller and platform team on financial transactions, customer experience, effective referral opportunities, and operational excellence.
Synergy Homecare - Lansdale, PA March 2020 – March 2023 Lead Caregiver
Assisted various clients with ADLs, including grooming, transferring, mobility, meal prep, med reminders, laundry.
Creates personal comfort by gaining clients trust quickly and genuinely. Additionally, served as Lead Caregiver to maintain scheduling resolutions and resolve escalations. Keybank – Retail Banking, East Norriton, PA April 2017 – October 2019 Lead Teller/Assistant Branch Manager/Operations
Provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing inquiries. Through conversations with the clients, listen intently to uncover financial needs and transition clients to fulfill needs. 16 Months of 100% Client Experience Surveys.
Successfully exceeds investment and deposit goals on a consistent quarterly basis. Where problem resolution is required, take thorough information from the client and get back to them in a timely manner.
Internal
Acosta – IMPACT team, North Wales, PA December 2012 - April 2017 Territory Manager
Perform duties such as moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o- gram integrity, and processing packouts, restocks and reorders as necessary. Read and follow a precise plan-o-gram to effectively complete set/project work. Have a working knowledge of merchandising and retail terminology. Comcast – Newark, DE Sept 2010 – April 2012
Advanced Product support/tech support
Resolved issues related to internet, networks, software, and billing inquires. Identifies, investigates, and resolves user's problems with computer software and hardware. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Walt Disney World, Orlando, FL 2006 - 2007
Quick Food Services/Hotel Food Court
Interned at the All-Star Music resort assembling food services for guests at the resort after completing an intense 4-week Disney services course on the Disney way. Efficiently assisting each customer with serving breakfast on a strict schedule.
Quickly established relationships with guests and served everyone within minutes with the utmost Disney image.
Education
LPN – Pennsylvania Institute of Technology – June 2020 - June 2022 University of Phoenix – Associates of Arts - Business 2010-2012
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