Customer Service Administrative Support

Alana Day Kircher

714-***-**** *********@*****.*** 6117 East 112th Avenue, Tampa, FL 33617

Profile

I specialize in demanding fast paced environments that require a high degree of organizational skills, detail orientation, and excellent verbal/written communication. I am consistently recognized by my superiors as a reliable leader who’s able to multitask, take initiative, and is generous with her guidance and support to others. My background in corporate environments enables me to seamlessly integrate with and adapt to the ever-changing demands of a company, its clients, and do so without compromising on quality.

I am extremely professional, tech savvy, and posses a high degree of emotional intelligence. This allows me to anticipate the needs of others, and thereby seek solutions to foreseeable problems in advance.

I look forward to working with you.

Skills

• Advanced customer service and administrative support skills.

• Advanced in Microsoft Outlook, Word, Excel, Powerpoint, and the Google Suite (Docs, Slides, Sheets, and Gmail). Proficient in Adobe products.

• Excellent written skills to correspond with clients and senior staff via email.

• Excellent phone etiquette to correspond with clients and senior staff.

• Excellent verbal skills to greet visitors and lead presentations.

• Highly organized and detail oriented.

• Ability to handle sensitive information with confidentiality and integrity.

• Strong decision making capabilities with a proactive approach to problem solving.

• Able to utilize independent judgement, prioritize efficiently, and adapt to competing demands.

• Able to produce quality work in a fast paced environment, particularly under stressful circumstances.

• Poised and professional under any circumstance.

• High degree of emotional intelligence, maturity, and interpersonal communication skills.

• High creative capacity to innovate and form solutions to complex problems.

• Ability to work well in teams and independent atmospheres. Certifications

Microsoft Office Specialist® – Excel, PowerPoint

Experience

PLANNED CAREER BREAK — 2023-PRESENT

Made the professional decision to transition out of my previous role. Took time away from work to find where I wanted to relocate, travel, and determine my career path. Looking to re-enter the job market in 2024.

SENIOR PROPERTY MANAGEMENT ADMINISTRATOR / LEASING CONSULTANT THE IRVINE COMPANY IRVINE, CA — 2019-2023

• Performed administrative support functions such as answering phone calls to screen for management or complete myself, managing email correspondence and follow ups for multiple inboxes, managing staff and tour calendars for multiple properties, planning and scheduling meetings (interdepartmental, resident facing, and virtual consults), creating spreadsheets implemented regionally, reconciling accounts, and creating streamlined practices to improve administrative/departmental efficiencies.

• Performed leasing duties including physical tours, virtual tours, and closing sales for current and prospective residents.

• Processed file approvals expediently for the Irvine Spectrum region while communicating updates between upper management, onsite staff, and clientele for the highest volume of traffic in Irvine Company’s portfolio (such portfolio consists of over 128 properties throughout the state of California).

• Performed stand-in managerial duties at The Village (1500+ units) when applicable staff was offsite while upholding policies and procedures.

• Coordinated time sensitive requests with internal departments, third party vendors, and public service departments (police, fire, etc.) for resident transfers, disputes, and emergencies, property enhancement projects, apartment turnover processes, work orders, and maintenance emergencies.

• Achieved top audit scores fiscal year ’20, ’21, and ‘22, specifically during COVID when staff was reduced significantly. Additionally, achieved Property of the Year amongst the Irvine Spectrum region (recognized as the most difficult and demanding property, whilst exceeding company expectations).

• Awarded several At Our Core nominations by upper management and peers for outstanding performance and customer service. Appointed to the At Our Core Committee as a result for the Irvine Spectrum region. GRADUATED TEXAS CHRISTIAN UNIVERSITY DECEMBER 2018 Completed my Bachelor’s of Business Administration (B.B.A.) with a major in Entrepreneurial Management. Re-entered the job market shortly thereafter. VP MARKETING AND COMMUNICATIONS TCU WOMEN’S BUSINESS NETWORK FORT WORTH, TX — 2017-2018

• Developed a successful rebranding venture in my first year as an executive board member, implemented through various advertising mediums on social media and email.

• Coordinated multiple speaking engagements with government officials and local business persons for over a dozen events per school year.

• In charge of all public relations relating to campus and community involvement.

• Recorded meeting minutes for weekly executive board meetings and club information sessions.

• Offered mentoring and training to incoming executive board members. TRANSFERRED TO TEXAS CHRISTIAN UNIVERSITY 2016-2017 Graduated Orange Coast College with an Associates Degree in Business Administration. Exited the job market to become a full time student at Texas Christian University. In my first year, I was involved in multiple organizations such as TCU’s Habitat for Humanity, Ronald McDonald House Charities, and the TCU Women’s Business Network. OFFICE MANAGER / PERSONAL ASSISTANT REALTY ONE GROUP FOUNTAIN VALLEY, CA — 2015-2016

• Organized paperwork for meetings with real estate agents and their clients.

• Prepared spreadsheets for office inventory.

• Filed paperwork for office staff.

DISNEYLAND ATTRACTIONS COORDINATOR THE WALT DISNEY COMPANY ANAHEIM, CA — 2015-2016

• Operated Disney’s Fantasyland attractions in rotation with multiple cast members.

• Facilitated the management of mass crowds during peak seasons of high occupancy.

• Created a safe and positive work environment while performing under high risk circumstances with children and families present.

CHIEF OPERATING OFFICER (COO) OCC BUSINESS ENTREPRENEURSHIP CLUB COSTA MESA, CA — 2014-2015

• Planned on-campus events including club fairs and guest speaking engagements.

• Communicated vital information with campus administration and club executives for on- campus events.

• Met with local entrepreneurs to book speaking engagements. Education

Texas Christian University, Fort Worth, TX — B.B.A. Entrepreneurial Management, Class of 2018

Academic Scholarships and Honors

TCU Faculty Scholarship Orange County Fire Benevolent Association Scholarship Phi Theta Kappa Honors Society Alpha Gamma Sigma Honors Society

Contact this candidate