Human Resources Coordinator
Resume:
JASMIN COTTINGHAM
************@*****.***
DOUGLASVILLE, GA 30134
PROFESSIONAL SUMMARY
Diligent Human Resources Coordinator with 8-10 years of experience in fast-paced administrative settings. A collaborative team player skilled in streamlining HR processes, recruitment, and employee records management. Adaptable and strategic, with expertise in HRIS systems.
SKILLS
Employee Relations •Timekeeping Systems (ADP & Kronos)
Accounting (AP and AR) •Employee Onboarding and Terminations
QuickBooks •I-9 and E-Verify Process
Data Management (SmartSheet) •Effective Interpersonal and Written Communication
Background Checks • Human Resource Information System (HRIS) (Workday)
Benefits Administration •Recruitment
EXPERIENCE
Contractor / NexRep - Remote, 4/24 – Current
Answer incoming calls
Answering customer questions about the company, products, or services
Review customer history as necessary
Register patients
Follow policy and procedure guidelines
Resolving customer complaints.
Add customer to the appointment queue
Keeping records of customer interactions.
Help answer billing questions and resolve billing issues
Help with basic technical issues
Human Resources Coordinator Greif Inc. – Austell, GA 03/2022 – 03/2024
Updated HR database daily with new employee information and benefit changes.
Addressed employee queries in person, over phone, and via email about health benefits and 401k options.
Managed exit interviews and off-boarding procedures for resigned and terminated employees.
Led onboarding for new hires, including paperwork distribution, background checks, and E-Verify processing.
Resolved conflicts adhering to corporate procedures and facilitated proactive communication to resolve disputes.
Human Resources Administrator Benton Georgia LLC – Douglasville, GA 04/2018 - 03/2022
Maintained HR database, recording employee details and benefit alterations daily.
Aided in person, via phone, and email to employee inquiries about health benefits and 401k choices.
Supervised exit interviews and the off-boarding process for resigned and terminated employees.
Orchestrated onboarding procedures for newly hired staff, encompassing paperwork distribution, background checks, and E-Verify processing.
Managed benefits enrollment, guiding employees with login information and responding to queries.
Addressed employee conflicts according to corporate procedures and promoted proactive communication to settle disputes.
Client Services Representative Apto Solutions – Atlanta, GA 12/2013-11/2017
Enhanced sales skills and product knowledge to meet quotas and deliver exceptional service.
Processed claims in accordance with client and corporate policies, adhering to best practices and regulations.
Balanced reports for verification and approval, managed invoices, payments, and oversaw 3 major client accounts.
Provided prompt and knowledgeable service for routine inquiries and complaints.
Maintained accurate customer account data through manual forms and digital updates, building enduring client relationships.
Operations Clerk Menlo Worldwide Logistics 02/2009 – 12/2013
Managed onboarding, time records, and special projects, leading teams to project completion for customers.
Identified and reported discrepancies prior to material receipt to ensure accuracy.
Scheduled and conducted quarterly safety training and monthly safety committee meetings, ensuring compliance with safety standards.
Ensured LEAN compliance, maintained updated SOPs and SWIs, and led 5S zone initiatives.
Carried out other assigned duties as required.
EDUCATION
Bachelor's in Business Administration: South University - Savannah, GA / Online
Master's in Business Administration in Healthcare Services: South University - Savannah, GA / Online
Doctoral Credits Completed: 24
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