Customer Service Sales Associate
Resume:
Judith Flores
Irving, TX *****
*************************@*****.***
Bi-lingual office professional with experience in sales, law office and secretarial works looking for opportunities in the Irving/ Dallas area. Highly effective in the areas of customer service, leadership and project management.
Willing to relocate to: Parma Heights, OH
Authorized to work in the US for any employer
Work Experience
Sales Manager
Rent A Center - Irving, TX
July 2017 to Present
Collect payments over the phone and provide information to the customers reminding balance. Sales merchandise, assist customers with questions, bilingual translation. Update customers information in the system.
Cashier/ Customer Service
The Home Depot - Irving, TX
2013 to April 2019
• Assist customers in product selection and recommendations
• Handle monetary transactions and provide accurate change
• Provide exceptional customer service by interacting with customers
• Collaborate with management team to complete store duties Inventory Clerk
Group O / Regal Staffing - Carrollton, TX
September 2016 to February 2017
• Scanned orders and documents into computer systems for delivery
• Count finished products to determine if product orders are complete
• Examine products to verify conformance to quality standards
• Start machines or equipment to begin production processes Cashier/Sales Associate
Goodwill Industries - Vermilion, OH
2016 to 2016
- 2016
• Collected donation items and sort into appropriate bin for processing
• Assisted customers in selecting items and merchandise
• Checked out items and provide clients with correct change
• Maintained store clean and functional
Sales Associate
Dollar General - Elyria, OH
2011 to 2013
• Maintained store stocked with appropriate products for sale
• Unloaded merchandise from delivery trucks and logged items in inventory list
• Assisted customers with product questions
• Operated cash register system and balanced
Mail Clerk
Great Lakes Direct - Avon Lake, OH
2007 to 2010
• Examined outgoing mail and other correspondence to ensure accuracy of delivery
• Trained and managed employees in the areas of operating postage meters
• Prepared daily spreadsheets for reporting systems
• Conducted quality control of all incoming and outgoing packages and correspondence Data Entry Operator
Lorain Co. Dept. of Jobs and Family Services - Elyria, OH 2001 to 2007
• Entered county data into software
• Reviewed and filed documents to ensure compliance with county records
• Scanned and indexed documents into electronic database
• Provided customer service to Spanish-speaking clients seeking assistance Education
Associate's
Secretarial Sciences Caribbean University College - Bayamón, PR 1987
Skills
• Bilingual (10+ years)
• Call Center (5 years)
• Customer Service (10+ years)
• CSR (3 years)
• Customer Care (5 years)
• Merchandising (1 year)
• Spanish
• Store Management Experience (Less than 1 year)
• Quality Control
• Microsoft Office
• Management
• Retail Management
• Team Management
• Leadership
• Multilingual
• English (10+ years)
• Assistant Manager Experience
• Project Management
• Sales (4 years)
• Business Development
• Recruiting
• Account Management
• Sales Management
• Salesforce (4 years)
• Inventory Control (2 years)
• Cold Calling
• Marketing
• Negotiation
• Customer Relationship Management
• Budgeting
• Pricing
Languages
• Spanish - Expert
Additional Information
CORE COMPETENCIES
Community Outreach Sales/ POS Data Entry Visual Merchandising
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