Customer Service Data Entry
Resume:
Crystal Adams
Ripley, MS *****
*********@*****.***
Passionate about continuous learning and advancement. Seeking a work-from-home opportunity to leverage skills in data entry, customer service, chatbot problem-solving, and data analysis to achieve personal financial freedom and make a measurable impact for the employer. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cellular Sales Associate
Premium Retail Services-Booneville, MS
2024 to Present
1.
• Consistently exceeded monthly sales targets by XX% through effective prospecting and closing techniques
• Built and maintained a strong customer base through exceptional customer service, resulting in a high rate of repeat business
• Provided expert product knowledge to customers, effectively communicating the features and benefits of various cellular devices and plans
• Developed and implemented creative sales strategies to drive revenue growth, resulting in an increase in overall sales by XX%
• Collaborated with team members to achieve departmental goals, sharing best practices and providing support when needed
• Utilized CRM software to track leads, manage customer interactions, and generate accurate sales reports on a regular basis
• Participated in ongoing training sessions to stay up-to-date on the latest products, industry trends, and selling techniques
• Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction
• Assisted customers with troubleshooting technical problems related to their cellular devices or services
• Conducted product demonstrations for potential customers, highlighting key features that met their specific needs
• Maintained a clean and organized work environment at all times to create a positive shopping experience for customers
• Collaborated with marketing team to develop promotional materials for new product launches or special promotions
• Attended trade shows or community events as a representative of the company to promote brand awareness and generate leads
Account Manager/Recruiter
TKO StaffPros-Tupelo, MS
February 2020 to December 2023
- Managed oce operations for a stang agency, including all paperwork and data entry tasks.
- Handled recruitment process, vetting potential employees, and coordinating their deployment to jobs.
- Conducted pre-employment drug tests.
- Oversaw scheduling, sta coordination, and general administrative Office Manager
AseraCare Hospice-Corinth, MS
August 2014 to February 2020
• Scheduling meetings and appointments
• Organizing office and ordering equipment
• Answering phone calls
• Ensure all items are invoiced and paid on time
• Provide general support to visitors
• organize office operations and procedures
• Assist on onboarding process for new hires
• Maintenance
• Billing
• supplies
• Errands
• Payroll
Medical Records Clerk
Tippah County Hospital-Ripley, MS
January 2006 to November 2014
• Maintained and organized confidential files and patient records
• Ensuring patients charts, paperwork, and reports were complete and accurate
• Ensuring all records were protected and confidential
• Filing all records and information
• Supply the nurses and doctors with the appropriate documents and forms
• answering phones
• responding to emails
• Processing patient admissions and discharge records Education
certification in Computer Networking
Northeast Community College - Booneville, MS
April 2023 to Present
Skills
• - Proficiency in Data Entry
• Excellent Customer Service
• Chatbot Troubleshooting and Problem Solving
• Advanced Data Analysis
• Oce Management
• Oce Manager
• Managed day-to-day oce functions, including handling phone calls, filing, data entry, and payroll.
• Linux
• SQL
• Analytics
• Java
• JavaScript
• Office management
• Payroll
• Hospital experience
• Medical records
• Research
• Data analysis skills
• Java
• Customer service
• Recruiting
• Documentation review
Certifications and Licenses
Data Analytics
April 2022 to Present
• Coursera online courses
Assessments
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Completed
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Completed
May 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Administrative assistant/receptionist — Completed
August 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Office manager — Completed
January 2023
Scheduling and budgeting
Full results: Completed
Bookkeeping — Completed
March 2023
Calculating and determining the accuracy of financial data Full results: Completed
Management & leadership skills: Impact & influence — Completed January 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
HR: Compensation & benefits — Completed
January 2023
Knowledge of compensation and benefits programs
Full results: Completed
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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