Customer Service Pharmacy Technician
Resume:
ANELA
ARIOLA
**********@*****.***
Honolulu, HI
CONTACT
SKILLS
• Administrative Experienced
• Beauty Expert
• Customer Service Experienced
• English
• Customer service
• Sales
• Time management
• POS
• HIPAA
• Clerical experience
Ambitious leader with proven track record in driving sales and enhancing customer experiences through articulate communication and strong interpersonal skills. Enterprising and socially adept, excels in creating dynamic team environments that consistently achieve high performance and exceptional service standards.
PROFESSIONAL SUMMARY
Pharmacy Technician
Hawaii Pacific Health, Honolulu, Hi
Pharmacy Technician
CVS Pharmacy, Honolulu
Medical Receptionist
Matsuda Dermatology, Honolulu, Hi
EXPERIENCE
September 2024 - Present
Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
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Input patient and prescription information to produce product labels and assist in prescription filling process.
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• Maintained patient confidentiality when handling records and sensitive data.
• Epic system knowledge
Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
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November 2022 - Present
• Maintain a clean area, help with billing, claims, and answering calls from patients
• Locate, dispense, pack, and label prescribed medication for patients. Input patient and prescription information to produce product labels and assist in prescription filling process.
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Maintained pharmacy inventory by restocking shelves, disposing of outdated
• drugs, and ordering new medications as needed.
• Stocked and replenished shelves to remove out-of-date items from inventory. Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
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Resolved customer complaints quickly and efficiently while maintaining good
• rapport with all customers.
Processed payments for prescription orders via cashiering responsibilities utilizing POS systems.
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June 2024 - September 2024
Counter Manager for Trend Beauty
Macy's, Honolulu
Beauty Advisor, Lancôme
Macy's, Kahala, US
Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
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Screened incoming phone calls, taking messages or forwarding to appropriate
• staff.
Updated patient records, medical histories, and contact information for traceability.
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• Scheduled appointments
• Assisted the front office team with additional duties as needed.
• Akamai and DRS system knowledge
• Knowledge on medical grade skin care
• Transmitted correspondence and medical records by mail, e-mail and fax. Greeted patients and visitors in a friendly manner to ensure a positive experience.
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March 2016 - April 2024
• Providing customers and clients with product knowledge
• Demonstrate skin care and Makeup Building and maintaining loyal client base
• Meeting sales goal and providing outstanding customer service.
• Leadership responsibility to direct the work of my team group assistance Coached each member of my team to increase individual sales and build
• customer loyalty
• Prepared daily,weekly,monthly sales goals\
• Organized successful makeup events
Resolved customer complaints in a professional manner while upholding the
• integrity of the brand.
Trained new employees on cash register operations, customer service, product knowledge, and store policies.
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Organized promotional events such as product demonstrations and special offers to attract customers.
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Assisted with visual merchandising initiatives that aligned with corporate
• branding guidelines.
Developed training materials for staff members on topics such as product knowledge, upselling techniques.
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August 2011 - March 2016
• Recommending and Providing clientele with product knowledge
• Demonstrating skin care and makeup applications
• Meeting sales goal & engaging customer service.
• Demonstrated excellent communication skills to build relationships with clients. Developed an extensive knowledge of beauty products, including ingredients,
• benefits, and usage instructions.
• Developed and maintained strong relationships with clients to promote loyalty. Salon Concepts Sales Manager
Salon Concepts Intl, US, US
Sales Associate
Thinker Toys, US, US
• Advised customers on latest and newest beauty products upon arrival.
• Organized promotional displays and events to promote product sales. Consulted with customers to assist in finding best skincare and makeup products for skin type and look.
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March 2007 - March 2016
• Promote beauty products
• Administrative Duties
• Effectively work as a team member
• Obtaining my daily sale goals.
• Managed sales team to consistently achieve growth and hit sales targets. December 2001 - March 2012
• Assist customers with information on educational items
• Maintain store organization/merchandise
• Design store window display
• Products ordering
• Providing great customer services
• Money handling, cash receipts, registers reconciliation. Certificate of Makeup Artistry
Susan page Modeling school & Agency, HI
EDUCATION
March 2016
References available upon request
REFERENCES
Contact this candidate