Real Estate Sales

Leonard Rice

512-***-**** *********@*****.*** Austin, TX 78737

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SUMMARY

New Home Advisor and Consultant with over a decade of success driving full real estate sales lifecycles - specializing in residential properties ranging in size, location, and value. Service-centric and highly dedicated to optimizing client experience - establishing productive relationships to achieve top satisfaction, retention, and referral rates. Strategically market and promote properties within competitive and challenging markets. Continuously grow successful network of realtors, clients, and industry experts. Offer advanced understanding of home building, financing, and buying process to deliver high-value propositions and close profitable contracts. SKILLS

• Real Estate Sales

• Market & Competitive Research

• Reports Generation

• Value-Added Presentations

• Contract Negotiations

• Business & Data Analysis

• Client & Stakeholder Relations

• Network Development

• Workload Prioritization

• Full Sales Lifecycle

• Process Development & Improvements

• Prospecting & Lead Generation

• Financing Plans

• Mortgage Process

• Tech Skills - MS Office (Word, Excel, PowerPoint, Outlook), Adobe

EXPERIENCE

Sales Support Specialist, Self Employed Services, May 2024-Current Austin, TX

Continuously meet and exceed set sales benchmarks for clients while ensuring compliance with policies, procedures, and standards.

• Strategically present product offerings, building process, financing plans, and mortgage process to help guide prospects/buyers.

• Generate comprehensive reports, including competitor evaluations in different company divisions as well as sales and traffic analytics for multiple communities.

• Apply competitive intelligence to effectively promote offerings.

• Update community information (schools, utilities, tax information, shopping, local employment centers, and recreation areas) and any other information requested by clients.

• Provide tours of model homes for prospective buyers and answer questions regarding features, amenities, and benefits of living in the new home community.

• Present detailed information on floor plans, design options, and current incentives to potential buyers.

• Research local real estate market, including pricing trends, competitive offerings, and availability of land parcels.

• Prepare newly purchased homes for clients prior to arrival.

• Address customer concern, involving appropriate parties as needed.

• Maintain constant communication with closing coordinator to expedite and ensure swift closing process.

• Liaise with realtors to generate referral sales through excellent customer relations. NEW HOME SALES CONSULTANT, LGI Homes, February 2023-May 2024 Spicewood, TX

Organized and led new home presentations, showings, and sales operations exclusively for Terrata Homes at Spicewood Trails acreage lots.

• Optimized sales by building long-term customer loyalty, delivering exceptional service and facilitating successful transactions.

• Drove successful completion of over $2.7M in contracts from February onwards.

• Maintained a comprehensive knowledge of local real estate market, including pricing trends, competitive offerings, and availability of land parcels.

• Developed high-impact marketing materials such as brochures, flyers, and postcards to promote new home communities.

• Negotiated sales contracts with customers and monitored progress to closing.

• Attended industry events such as home shows or conventions to network with other professionals in the field. SALES ASSOCIATE, Scott Felder Homes, September 2022-February 2023 Leander, TX

Surpassed sales targets in a high-performing Santa Rita Ranch community amidst difficult post-pandemic era.

• Cultivated and maintained productive relationships with diverse clients to ensure sales excellence throughout full lifecycle.

• Supported property upkeep.

• Updated lead management system, prepared sales and promotional materials, and performed various clerical functions - including scheduling and sales transactions.

• Ensured exceptional customer experience through attentive service and prompt issue resolution.

• Handled documentation, reporting, and administrative functions in alignment with guidelines and regulations.

• Contributed to team success, expanded customer base, and maintained top business retention rates.

• Monitored and researched market performance, competition, and trends to effectively counsel clients and address inquiries – covering product offerings, building process, financing options, and mortgage issues. CLIENT RELATIONSHIP MANAGER, JWilliams Staffing, March 2020-September 2022 Austin, TX

Achieved and maintained top client satisfaction while adhering to established policies and standards.

• Drove revenue growth and ensured top retention by nurturing long-term relationships.

• Facilitated assessment of individual needs/preferences and provided recommendations for key products/services.

• Engaged directly with builder sales consultants and clients to identify staffing needs and supply proficient temporary assistants as required.

• Established and nurtured enduring client partnerships by addressing concerns, resolving conflicts, and suggesting innovative offerings

• Established measurable objectives derived from monthly performance evaluations

• Maintained effective communication with sales management to guarantee smooth client handoff and enhance customer experience. SALES REPRESENTATIVE, Sitterle Homes, August 2016-April 2020 Austin, TX

Headed sales operations, including client interactions, pitches, services, and suggestions for 43 upscale residences in an exclusive neighborhood ranging from $320K to $750K.

• Represented company in sale of estate-sized homes totaling $1M+.

• Sold all gated subdivision units in 20 months.

• Contributed to accelerated sale of high-value estate properties totaling $400K-$1M.

• Applied a range of marketing channels and sales strategies to boost pipeline development and increase profitability.

• Consistently exceeded sales targets by maintaining a customer referral rate of 12%+ through regular client follow-up.

• Addressed client needs through collaborative work with realtors and brokers.

• Identified customer needs, delivered product solutions, and presented promotions. STAFFING SALES CONSULTANT, Resource Staffing Services Inc, June 2014-June 2016 Austin, TX

Managed sales, service delivery, and account operations.

• Implemented brand strategies based on market research, resulting in sales ranging from $250K to $850K+.

• Achieved significant growth in customer base through exceptional services.

• Delivered new business opportunities via effective networking strategies.

• Counseled clients during home buying process as well as liaised with lenders for mortgage approval.

• Scheduled and led model home walk-throughs, assisting with selection and home buying process.

• Earned accolades from both colleagues and clients for exceptional service performance.

• Identified areas of improvement within existing processes and procedures. EDUCATION

BBA - Business Management

Lamar University

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