Receptionist, Medical Receptionist, Patient Care Coordinator.

LACEY PEREZ

Phone- 641-***-****

Email -*************@*****.***

Address-VENTURA, IA 50482

Summary

Driven by a passion for excellence, I honed my customer service skills at Hampton Motel/Khamba Inc, boosting guest return rates through outstanding service and meticulous attention to detail. Skilled in conflict management and multitasking, I excel in fast-paced environments, ensuring seamless operations and superior guest experiences. Extensive medical background with past certificates held in Medication Management, CPR/First Aid, and Nurses Assistant as well as a diploma in Medical Billing and Coding.

Skills

Customer service

Conflict management

Data Entry

Medical Terminology

Multitasking

Empathy

File Management

Scheduling and Calendar Management

EXPERIENCE

FRONT DESK CLERK — Hampton Motel/ Khamba Inc

Hampton, IA, September 2016 - January 2023

•Accepted the verbal agreements of upcoming transactions to hold a night of sleep or two for the guests to be.

•Improved the percentage of returning guests by providing excellent customer service.

•Reported all issues, changes, and findings to the live-in manager.

•Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.

•Greeted customers and provided them with exceptional customer service.

•Filled in for the manager for a week while she was in the hospital.

HEAD OF HOUSEKEEPING SERVICES — Hampton Motel/ Khamba Inc

Hampton, IA, March 2019 - January 2023

•Oversaw inventory management systems for linen, cleaning supplies and other materials used by housekeeping staff.

•Monitored work performance of employees through review of completed tasks and feedback from customers.

•Trained new employees on duties and responsibilities of department.

•Examined building to determine need for repairs and cleaning issues.

•Performed and assisted with cleaning duties as necessary.

•Collaborated closely with front office personnel to ensure smooth transition between departments when necessary.

HOUSEKEEPER — Sheffield Care Center Sheffield, IA, February 2017 -August 2019

•Cleaned and sanitized resident's rooms daily, along with the nurse's stations, restrooms, lobby, offices, and cafeteria.

•Did deep cleaning and helped get rooms ready for residents to move in and out usually once a week for deep cleaning and as needed for admissions.

•Reported to the supervisor and shared any changes with the next shift.

•Maintained all HIPPA and OSHA regulations.

ASSEMBLY LINE DRYER ASSEMBLY — Sukup Mfg.

Sheffield, IA, April 2012 - February 2015

•Proficient in operating hand tools, power tools, and other production equipment.

•Developed knowledge of assembly line operations and processes.

•Accurately tracked materials needed for assembly process.

•Assembled parts into finished products according to specifications provided by engineers or designers.

•Followed safety guidelines and procedures for operating assembly line equipment.

MEDICATION MANAGER — Deerfield Place Assisted Living

Sheffield, IA, November 2011 - February 2012

•Checked tenants blood pressure, oxygen levels, blood sugars, did insulin injections, and dispensed necessary medications.

•Kept correct medication counts twice a shift.

•Maintained all health records with high level of accuracy and followed all HIPPA policies.

•Reported to Charge Nurse on duty of any discrepancies, changes in daily activities, and regular reporting duties.

•Informed oncoming shift of new information and daily report.

OFFICE ASSISTANT — Tom Burk-Pioneer Seed Sales Representative

Goodell, IA, March 2008 - February 2011

•Answered telephone calls and responded to complaints, questions, and confirmed appointments for customers, scheduled meetings to update their seed purchase contracts.

•Greeted guests and customers upon entry into the office and assisted them with payments often exceeding $150,000.

•Provided invoices, sent out bills for upcoming charges and reminders for past due bills.

•Proofread seasonal newsletters then prepared them to be mailed to current and potential customers.

•Performed data entry for information on quantity and brand into company provided software.

•Managed office supply orders and inventory to support availability.

•Did personal assistant duties including mowing, scheduling Dr. appointments, and making travel arrangements.

EDUCATION

MEDICAL BILLING AND CODING DIPLOMA — North Iowa Area Community College Mason City, IA, Jan 2011

Awards & Honor

Dean’s List

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