Customer Service Front Desk

CG Carol Gossman

Niceville, FL ***** 843-***-**** **********@*****.***

Bold Profile

PROFESSIONAL

SUMMARY

Adept in hospitality and customer service, I excel in creating memorable experiences, as demonstrated at Dale E Peterson Vacations. My expertise in sales and problem-solving, coupled with a knack for multitasking, has consistently enhanced guest satisfaction and loyalty. Skilled in cash handling and service excellence, I'm committed to surpassing employer expectations with professionalism and warmth.

SKILLS • Hospitality industry experience

• Hospitality and service knowledge

• Hospitality and Professionalism

• Customer Service

• Time Management

• Problem-solving skills

• Multi-tasking strength

• Reliable and punctual

• Goal-Oriented

• Exceptional customer service

• Money Handling

• Cash Register Operation

• Store Opening and Closing

• Sales expertise

• Merchandising knowledge

WORK HISTORY HOSPITALITY 04/2002 to 10/2002

Dale E Peterson Vacations Santa Rosa Beach, FL

Maintained a clean and inviting reception area, reinforcing the hotel''s commitment to excellence in hospitality standards.

•

Generated repeat business through exceptional hospitality and attention to detail in guest accommodations.

•

Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.

•

Supported front desk operations during peak hours when necessary, demonstrating flexibility in fulfilling various roles within the hospitality team.

•

TEMP WORKER 08/2001 to 03/2002

Express Employment Mt Veron, WA

• Engaged with customers to build rapport and loyalty. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

•

• Managed returns, exchanges and refunds in accordance with store policy. Helped customers locate products and checked store system for merchandise at other sites.

•

SALES ASSOCIATE 10/1997 to 07/1999

JCPenney

• Engaged with customers to build rapport and loyalty. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

•

• Managed returns, exchanges and refunds in accordance with store policy. Helped customers locate products and checked store system for merchandise at other sites.

•

EDUCATION GED General Studies 12/2006

Adult Education, Columbia, SC

Contact this candidate