Administrative Assistant Customer Service

Kimberly Isaacs

***** ********* **** *****, ** **490 785-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with retail experience, able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List.

Regarded as a natural people person with strong interpersonal communication skills.

Attention to detail balanced by an equally strong view of the larger goal.

Support the unit, department, and organization, and work with others as a team to accomplish goals.

Communication Platforms – Zoom, Skype, MS Teams, Google Meet.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint Type 40 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Medical Records Management CMS 1500 Claim Form Medicare Medicaid

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

U.S. Career Institute Medical Billing and Coding, 2015

WORK EXPERIENCE

Ultimate Medical Academy – Vance, AL 2023 – Present

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Circle K – Bessemer, AL 2022 – 2022

Retail Cashier / Customer Service Representative

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Helped customers locate items, took inventory, resolved issues with the ATM, and

Worked as part of a team and interacted with diverse customers and staff members.

Stay at Home Parent – Perry, KS / McCalla, AL 2008 – 2022

Homemaker

Invested in providing a stable environment for the family.

Showed strong leadership skills and managed budget.

Provided encouragement, support, and access to activities that enabled the development of skills.

Apostolic Christian Home – Sabetha, KS 2004 – 2008

Certified Nursing Assistant

Provided companionship and personal care.

Took vital signs and assisted with activities of daily living – personal hygiene, mobility, and feeding.

Documented patient activities and conditions and adhered to HIPAA guidelines.

VOLUNTEER EXPERIENCE

Williamstown Assembly of God – Perry, KS 2010 – 2012

Children’s Coordinator

Prepared weekly lessons for children and organized supplies and materials.

Coordinated with other staff to ensure high quality programs.

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