Customer Service Personalized Care

Chrystal Hadley

Austin, TX *****

********************@*****.***

Authorized to work in the US for any employer

Work Experience

Caretaker

Private livein-Grove, OK

November 2017 to March 2023

• Provided compassionate care and support to individuals with physical and cognitive disabilities

• Assisted clients with daily activities such as bathing, dressing, grooming, and meal preparation

• Monitored vital signs and administered medication according to prescribed schedules

• Developed personalized care plans for each client based on their specific needs and preferences

• Maintained a clean and safe living environment by regularly cleaning rooms, doing laundry, and organizing personal belongings

• Collaborated with healthcare professionals to ensure the well-being of clients and address any medical concerns or emergencies

• Implemented recreational activities to promote social interaction, cognitive stimulation, and physical exercise for clients

• Demonstrated strong communication skills in effectively communicating with clients' families regarding their loved ones' progress and any changes in their condition

• Served as an advocate for clients by ensuring they receive appropriate medical care, therapy services, or other necessary support

• Maintained accurate documentation of client's health status, daily activities, medications administered, and any significant observations or incidents that occurred during the shift Server/Cashier/Bartender

La Casita de martin-Grove, OK

August 2016 to December 2017

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections

• Effectively upsold menu items to increase sales revenue by XX%

• Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests

• Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts

• Managed cash transactions accurately and efficiently using POS system

• Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction

• Assisted in training new servers on menu knowledge, service standards, and POS system operation

• Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items

• Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours

• Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery

• Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary

Education

Some college in General Studies

Wenatchee Community College - Omak, WA

July 2001 to September 2001

Cna in Prenursing

Wenatchee Community College - Omak, WA

January 1993 to March 1993

Skills

• Customer service (10+ years)

• Great communication skills (10+ years)

• Multitasking (10+ years)

• Problem resolution (10+ years)

• Sales (5 years)

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