Customer Service District Manager
Resume:
WAYNE PARR
District manager
Louisa, VA *****
*************@*****.***
Dedicated professional with managerial experience seeking a position within a company that will utilize extensive knowledge and skills. Seeking a management position with growth potential. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Lead
ATLANTIC COAST COTTON-Gainesville, VA
September 2022 to Present
Sales analysis sales customer service database management, ordering Relationship building, sales calls assisting customers with order decisions. Etc. District Manager
Premier hair care llc-California, MD
March 2021 to Present
Over see 7 salons
Training
Recruiting
Sales
Customer service
Report analysis
Communications
Set up displays
Employee management
Goal setting
Account Manager
Stauer-Richmond, VA
June 2020 to Present
Sales, marketing. Training. Customer relations, promotions, employee reviews Other duties as assigned
Bodily Injury Claims Adjuster
State Farm Mutual Automobile Insurance Company-Charlottesville, VA April 2019 to Present
Review medical Bill's and record determine claim worth Negotiate with attorneys on financial demands
Take recorded statements of all parties
Determine liability status
Basic customer service
Business Manager - Trish Mcevoy Cosmetics
Nordstrom-Richmond, VA
February 2018 to Present
sales, training on how to use proper tools with proper product, inventory control, customer service, creating and setting events, visuals, sales, marketing, client outreach, promotions. Manager, stylist
Ratner Companies-Fredericksburg, VA
August 1995 to Present
See resume
Stylist
Haircuttery
1995 to Present
Provide styling service & products to clients
Manager
Ratner Companies-various
2010 to February 2018
Supervise staff of 21 stylists
• Create sales goals for individual staff & store
• Create programs to achieve sales goals
• Prepare sales reports, quarterly performance reports, budget analysis, payroll analysis
• Facilitate meetings & training classes
• Handle conflict resolution, employee development & counseling
• Conduct advertising & marketing campaigns by creating strategies & plans to attract new clients & promote new business
• Recruit new staff by setting up demonstrations & booths at job fairs
• Human resource duties as required
Goals achieved:
• Increased sales for store by 25%
• Consistently in the top 5 stores in district for service & retail sales
• Consistently in the top 3 stores in district for Manager production CSR - Customer Service Representative
SYKES Enterprises, Incorporated-Wise, VA
July 2013 to July 2015
Responsibilities
Helping customers with technical troubleshooting, payments, adding and deleting services to accounts, mentoring new hires, educating customers on usages of services, and billing questions. Skills Used
customer service
Customer Service Representative
Geico Insurance-Fredericksburg, VA
December 2007 to December 2010
• Received incoming calls for claims department
• Interviewed customers
• Decision making based on policy & interview information
• Sold specialized programs
• Handled conflict resolution
• Facilitated sales classes which included tools for conflict/rebuttal resolution
• Facilitated customer service classes
Goals Achieved
• Regionally number 1 for incoming calls taken daily
• Number 3 within company for customer referrals to other programs offered
• Regionally number 1 for referrals to Auto Repair Express program Assistant Manager
Ratner Companies
2010 to 2010
Assisted Salon Manager in day-to-day operations
• Directed employees & store operations in manager's absence
• Created meeting agendas & staff recognition
• Resolved customer dissatisfaction
• Created daily service & sales goals for staff
• Other duties as assigned
Trainer/Recruiter
Ratner Companies
1999 to 2003
Trained employees throughout the state in customer service, sales, customer retention, & computer systems
Customer Service Representative
Southern Management Corp-Vienna, VA
1990 to 1995
Computer Software Technician/Help Desk
AT&T-Fairfax, VA
1985 to 1990
Education
BS in Computer Information Systems
Strayer College - Fredericksburg, VA
Skills
• Call Center
• Customer Care
• CSR
• Customer Service
• Microsoft Office
• Time Management
• Inventory
• Management
• Filing
• Front Desk
• Marketing
• Help Desk
• Conflict Management
• Interviewing
• Makeup Application
• Meeting Facilitation
• Presentation Skills
• Public Relations
• Leadership Experience
• Microsoft Excel
• Data Entry
• Sales Experience
• Outbound Sales
• Software Troubleshooting
• Salesforce
• Account Management
• Troubleshooting
• Hair Styling
• Active Directory
• Sales
• Supervising experience
• English
• Cash handling
• Risk management
• Litigation
• Merchandising
• Word processing
• Computer literacy
• Typing
• Body waxing
• Cosmetology
• Barbering
• Analysis skills
• Human resources management
• Customer support
• Order entry
• Retail management
• Financial management
• Guest services
• Windows
• Budgeting
• Desktop Support
• Recruiting
• Project Management
• Pricing
• Product demos
• Accounting
• Medical terminology
• Telemarketing
• Microsoft Word
• Negotiation
• Documentation review
• Retail sales
• Customer service
• Technical Support
• Phone etiquette
• Driving
• Research
• Communication skills
• Leadership
Certifications and Licenses
makeup artist
August 1990 to Present
colorist
December 1995 to Present
lash specialist
June 2010 to Present
waxing specialist
December 1999 to Present
Real Estate License
August 2014
Cosmetology License
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Areas of Expertise
• Customer Service
• Public Relations
• Supervision & Management
• Staff Development
• Creating performance plans
• Performance review
• Time & Resource Allocation
• Budget Planning & Management
• Vendor Relationships
• Contract Negotiations
• Training & Mentoring
• Employee development
• Road mapping
• Conflict & Dispute Resolution
• Leadership
Contact this candidate