Technical Support Engineer
Resume:
T H A M I Z H S E L V I
S E K A R
TECHNICAL SUPPORT ENGINEER
Summary
Highly motivated Technical Support Help Desk Engineer with 5+ years of hands-on experience in IT support. Expertise in resolving complex technical issues and providing exceptional customer service. Proven track record of improving support processes and enhancing user experiences. Skilled in utilizing various analysis tools to enhance user experience in complex multi technology environment CONTACT
5440 Adirondack Dr, Cumming,
GA,30040
****************@*****.***
https://www.linkedin.com/in/th
amizh-selvi-sekar-14792a259
SKILLS
Microsoft office products
Operating Systems: UNIX,
Windows & Linux
Windows Server
administration &
Maintenance, server issues
troubleshooting
Microsoft Outlook
Software administration,
installation & maintenance
Application Maintenance
Information Technology
Infrastructure Library(ITIL)
ServiceNow
Technical Support &
Troubleshooting
Active Directory
UEM – Workspace1,Intune,
Tangos
Monitoring tools
Over 5 years of experience as a Technical Support Engineer in a multinational corporation with diversified tools and technologies.
Expertise in software and hardware technical support
Application Support including Incident Management
Ability to keep clear focus under pressure. Quick learning capability and Strong analytical & problem-solving skills
Ability to get things done and work with very less or no supervision towards the goal achievement.
Clear and effective communication & interpersonal skills
Have a good Knowledge on ITIL Concepts
Hands on experience on Active Directory
Hands on experience on VPN, MECM, WIFI, Microsoft o365
Have a good experience on Installation and maintenance of software
Having Good experience on Mobile device Platform
Good experience on Networking
PROFESSIONAL EXPERIENCE
Tech Mahindra, US
Chamber IT Inc, US
Cybernet Slash Support (CSS), India
ACHIEVEMENTS AND
CERTIFICATIONS
Red hat certification on
Linux administration
Received multiple awards
(Pat on the back, Standing
Ovation) from
customer/employer for the
outstanding performance
Highly appreciated by the
customers for
individual/team work.
EDUCATION
B.Tech (Bachelor of Technology)
– Information Technology, May
2010
Employer: Tech Mahindra (Dec 2022-Oct2024)
Client: Largest railroad company in US
Role: Technical Support Engineer
Handled IT Help desk calls, resolving and managing various customer hardware/software issues through end-to-end troubleshooting calls
Managed service and incident tickets through service now
Played L1/L2 support role in fixing issues across laptop, desktop, mobile phone, iPad, WIFI Devices and VDI
Managed user access through Active directory
Conducted deep dive troubleshooting and fixed issues in areas including VPN, WIFI Devices, Network and Microsoft products
(Outlook, Teams, Power BI, One drive, SharePoint), Adobe Acrobat, Printer
Management of Multifactor authentication including setup and troubleshooting of issues
Installed and enabled VPN pulse and Global Protect for users
Managed and fixed issues on WIFI, Citrix, Web browsers and Network drives
Supported and managed application for incidents and problems
Supported data migration across multiple devices
Supported setup of Operating system for users
Mobility:
o Supported iPhone, iPad and Android devices for
software/hardware issues and troubleshooting
o Supported MDM Workspace one, Intune for
managing the mobile devices.
o Managed mobile device through Tangoes tool
Employer: Chamber IT INC (Jan 2020- Feb2022)
Role: System Admin
Handled IT Help desk calls, resolving the issues through calls, assigning the cases
Prioritized the issues and assigned it to the L2 team.
Responsible for Installation and configuration of Windows 10 operating systems.
Responsible for Software implementation and end-user support.
Responsible for troubling Shooting the MS-Office and Outlook.
Analyzed and fixed issues with Active Directory.
Managed and Maintained Antivirus software Servers Employer: Cybernet slash support (June 2010-Dec 2011) Role: System Admin
Responsible for Installation and configuration of Windows 2000/XP and servers depending upon the requirements.
Supported issues with Desktop with Windows 98/NT/2000/XP
Managed ADS for Configuration, User Creation, Modification, Deletion, Password and Account lockout Issues
Responsible for Managing & Maintaining Antivirus Servers (McAfee)
Maintained Active Directory Services (ADS) for all group companies.
Implemented virus protection procedures, preventive maintenance procedures using Antivirus corporate edition and system performance tuning.
Responsible for mail ID creation for Lotus Notes, Group Modifications, deactivation, password recovery
Supported Help Desk operations for Desktop of HP / IBM / DELL Machines.
Supported Administration of Red Hat Linux servers and its users
Responsible for Installation and maintenance of Linux software packages
Supported mail configuration for users using Lotus Domino. Installing, configuring and maintenance of Lotus Notes computers.
Interacted with the end-users to resolve their problem in a timely and accurate manner.
Responsible for configuration of Lotus Domino clients.
Supported Troubleshooting Lotus Notes Replication issues for user mail file.
Responsible for Preventive maintenance and System performance tuning.
Handled IT Help desk calls, resolving the issues through calls, assigning the cases
Supported Software implementation and end-user issues
Supported Software Distributions to all the Desktops using Remote tools like Dameware, Team Viewer, VNC and Remote Desktop
Co-ordinated with network team in case of connectivity problems, data backup management
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