Customer Service General Manager

Vincent Aglialoro

Phone: 914-***-**** Email: *****************@*****.***

Highlights of Qualifications

● Provides stellar customer service experience

● Strong time management skills

● Able to efficiently problem solve and find solutions

● Being able to switch between tasks or roles as needed Experience

September 2005 - Present

The UPS Store - Westchester County, New York - General Manager

● Managing, training, and scheduling of personnel

● Maintained inventories of supplies and products

● Investigated and resolved customer inquiries and complaints in a timely manner

● Met all customer service needs with shipping, faxing, printing, and copy services

● Completed cash management, daily close out and checklist June 2021 - January 2023

The Phoenix Building - New York, New York - Evening Doorman Concierge

● Professionally greets guests and tenants upon entry

● Managed all incoming mail and package deliveries

● Performed administrative duties such as taking messages and organizing lobby

● Maintained logbooks for visitors

May 2003 - September 2005

Big Apple Entertainment - New Rochelle, New York - Warehouse Supervisor

● Maintained a clean and safe work environment

● Properly moved items to safe locations for staging or storage

● Stored items accordingly based on company procedures

● Loaded and unloaded equipment on and off company trucks to venues

● Oversaw staff to ensure proper handling of equipment Education

Iona Preparatory High School: New Rochelle, New York

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