Service Representative Customer
Resume:
Christine Wingfield
Flowery Branch, GA *****
***********@*****.***
SUMMARY
Dedicated senior customer service representative with a strong background in both frontline and supervisory roles. Excel at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements. Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency.
EDUCATION:
Bachelors of Business Administration, Lamar University, Beaumont, Texas. December 1992
PROFESSIONAL EXPERIENCE:
Synergis/ Southern Company – Customer Service Representative (1/2023 – present)
Expert experience in Microsoft products, Excel, Access, Word.
Worked closely with customers and product managers to provide rapid and accurate service.
Ability to convey project scope to in-house and other clients. Experience with explaining deliverables and deadlines to vendors and others.
Utilized appropriate resources and materials to resolve client inquiries or concerns with limited escalation to supervisors.
Developed and maintained positive client relations and coordinates with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.
WingTek, Incorporated – Angular/.NET Developer (3/2017 – 1/2023)
Architected.Net Application that included designing SQL Server Database, created .Net APIs using .Net Core Entity Framework, created database using code first methodology and front-end using Angular Framework.
Implemented multi-factor authentication using third party API’s communicating to Twilio
Implemented authentication using .Net Identity
Using .Net Core 3.1 for backend calls to SQL Server and 3rd party using Restful Web API calls.
Developed database communication using Linq and MVC Entity Framework technologies.
Designed front end of the web application using Bootstrap, Material, JavaScript, HTML5, CSS, and JSON.
Created 3rd party API Calls to sites such as Stripe to implement subscription billing.
Using Angular 9 (Ivy), HTML, JavaScript, as front-end development tools written in TypeScript, compiled with Node.js
Airline Pilot Association – Senior UI Developer (4/2015 – 3/2017)
Strong Angular4 and Angular 2.0 skills. Architected and saw full life cycle for re-write 2 legacy systems.
Implemented/Developed Identity Server4 to create tokens and increase the security within the ADFS login architecture.
The tech stack used is AngularJS, Web API, LESS, Bootstrap, HTML 5, CSS, LINQ, Visual Studio 2015, MVC, and expert using SOAP and RESTful web services using SQL Server stored in the cloud using Azure.
Refactored, re-architected, and enhanced an existing Web Forms application to follow strict MVVM/MVC patterns for improved source code maintenance, 40% code reduction, ease of upgrade, scalability
Enhanced performance with client caching.
Added the necessary responsive design using Bootstrap for display and full functionality on all devices.
Helped InfiNitrak meet a very aggressive launch deadline.
Excellent experience with Agile scrum and Test driven methodology.
Set up Selenium Web driver to help with client side testing.
Meridian Global – Application Developer (4/2013 – 4/2015)
Worked with the Delivery Team to Customize Base Learning Management Product for new and current customers using ASP.Net (C#). Base Product consisted of custom framework and was changing quarterly. Worked with over thirty clients on many different versions of the product. Able to multi-task and shift priorities accordingly.
Working in an Agile environment and using SCRUM, delivered tasks on time consistently with minimal QA issues due extensive unit testing.
Collaborated with multiple teams to discuss the best solution before development. Often mentored junior developers by a prototyping solution before they began development.
Solved problems for the Maintenance team during any downtime.
Considered a senior shared resource because of minimum supervision and often considered lead for small customizations.
Customized UI using JavaScript, HTML5, JQuery, JSON, and CSS.
Developed solutions using both .Net Remoting and ASP.Net Web services to communicate with SQL 2008 databases.
Integrated third party tools using the external API’S into a base project such as Telerik, ABCpdf, and E-commerce Credit Card Processing.
Developed and implemented a customization using Telerik’s RadEditor. This requirement required spell check in multiple languages and user was able to configure for the potential need for additional languages. The product team eventually implemented this into the base product and became an additional add-on for the sales representatives.
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