Legal Assistant Customer Service
Resume:
Monique M. Candelaria
Centerville, Tennessee 37228
********************@*****.***
I am an experienced administrative professional with deep experience in companies of all sizes. I am confident, however, that my skills and experience will prove advantageous in any environment. I returned to the workforce after years spent homeschooling my large family and I am very motivated to bring value to my new team.
Education:
Texas State University, San Marcos, Texas
Bachelor of Music, cum laude – Music Education (elementary and secondary)
Professional Experience
Freeman Webb Company/Hillhurst Apartments, Leasing Consultant Trainee – Fall/Winter 2023
●Classroom and hands-on apartment consultant training to include:
●Greeting prospective residents either in-person, via telephone or internet to answer all questions
●Scheduling appointments and taking prospective residents on tour of the community
●Process leasing applications, lease paperwork as well as collecting security deposits and leaseholder signatures
●Schedule move in date and walk through and Q&A for new residents
●Continue great customer service to new and existing residents with maintenance requests, renewals, notices to vacate, early termination, adding/removing shared leaseholders, unit transfers and other resident needs
●Walk property daily and work alongside maintenance personnel with community maintenance needs
●Respond to individual resident maintenance needs and prepare work orders for maintenance personnel
●Follow up with residents to ensure maintenance is completed to resident satisfaction
●Collection of monthly rental payments and delivering any late payment notices as needed
●Planning, preparing and hosting all resident activities
Homeschool Teacher, Oct. 2005 – Jun. 2020
●Successfully instructed my six children of various ages in a variety of subjects including mathematics, grammar, spelling, language arts, history, science, social studies and music.
Meyertons, Hood, Kivlin, Kowert & Goetzel, P.C. (Intellectual Property Law Firm and spin-off from Conley Rose) Administrator/HR Manager Jan. 2003 – Sept. 2005
●Daily administration including all financial matters
●Supporting all Shareholder Attorneys, including Managing Shareholder, with administrative matters
●Responsible for creating agendas and keeping notes for Shareholder Attorney meetings
●Management of firm calendar and providing meals for meetings as necessary
●Prepare, compose, design letters, memoranda, reports, bulletins, handbooks, questionnaires, brochures, policy book information and other materials from marginal notes, rough drafts, verbal instructions, etc.
●Making travel arrangements
●Covering reception desk and welcoming clients when needed
●Responsible for firm collection efforts
●Responsible for full life cycle Recruitment, orientation and retention of employees
●Firm “morale indicator” and taking measure to correct as necessary
●Coordinate and administer all insurance benefits including, medical, dental, life, worker’s comp and unemployment claims
●Collecting evaluations from staff supervisors and conducting annual staff evaluations and salary adjustments
●Provide routine financial reports and employee efficiency reports
●Collection of staff timesheets and processing of payroll
●Responsible for office-wide and recruiting social events
Conley Rose, P.C. (Intellectual Property Law Firm), HR Manager/Recruiting Coordinator Nov. 2000 – Dec. 2002
●Coordinate all Staff, Summer Associate, Patent Agent and Attorney recruiting
●Full life cycle recruiting and retention of employees including job postings, interviews, offers of employment, orientation and beyond
●Maintenance of applicant database
●Involved in annual staff evaluation process and conducting reviews and compensation adjustments
●Responsible for updating and maintaining firm legal directory listings
●Responsible for office wide and recruiting social events
Baker Botts, L.L.P. (General Practice Law Firm), Recruiting Coordinator October 1997 – November 2000
●Coordinate all Summer Associate and Lateral Attorney hiring for the Austin office
●Communicate directly with law schools and coordinate on-campus recruiting programs
●Responsible for arranging in-office interviews
●Maintenance of summer associate personnel files
●Coordinate work assignments and evaluations for summer associates
●Responsible for firm-wide and recruiting social events
●Responsible for preparing and maintaining recruiting budget
●Responsible for updating and maintaining firm legal directory listings
●Maintenance of recruiting and personnel database (LawCruit and PeopleSoft)
Arnold, White & Durkee, P.C. (Intellectual Property Law Firm) Administrative Assistant May 1995 – October 1997
●Support Administrator with all daily tasks
●Prepare memoranda and correspondence as directed by firm administrator
●Coordinate Austin office recruiting process for attorneys, scientific advisors and law clerks
●Responsible for coordinating in-office interview process
●Coordinate summer associate program
●Coverage of reception desk during breaks, lunches and absences
●Maintenance of summer associate/law clerk personnel files
●Maintenance of summer associate/law clerk work assignments
●Responsible for firm calendar of meetings, social events, birthdays, etc.
●Responsible for planning firm/recruiting social events
●Orientation and new-hire paperwork for new employees
●Maintain attendance/vacation log for support staff and scheduling of floater secretaries
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