Data Entry Help Desk
Resume:
Nga Pham (Mia)
San Jose, CA
*******@*****.***
SKILLS AND QUALIFICATIONS
Years of Quality experience focusing on the first article and lot inspection of mechanical and electrical parts, as well as in-process inspection and release to finished goods. Proficient in reading Layout and Schematic Drawings, data entry, and MRB (Material Review Board) coordination. Skillful with precision measurement hand tools. Proficient user of Agile. Skilled in Microsoft Office Suite, Windows 2000/2010/XP/ 7 Professional, and Server, Microsoft Project, Microsoft Visio, Lotus Notes. Able to communicate QA issues to engineers, production technicians, and suppliers. Dedicated hard worker, capable of working independently, very flexible, dependable, willing, and able to learn new things quickly.
EXPERIENCE:
ThermoFisher Scientific, Santa Clara, California 07/2020-09/2024
Sr. QA Technician
Inspect incoming components, and subassemblies for conformance to applicable drawings and
specifications.
Provide support to Final QA when required.
Accurately document the results of inspection and testing.
Assists in managing quarantined inventory and Material Review Board processes.
Generates, manages, and closes nonconforming material reports (NCMR).
Coordinates with Planners to ensure IQA is aware of priorities.
NEXTGEN /SAMSUNG, San Jose, California 07/2018 – 07/2020
Field Technician
Migrated cell sites for 3G and 4G.
Managed deployment according to the market assigned.
Coordinate with the team during migration.
Analyze project scope.
Prepare scheduling and conference calls with teams.
Analyze the different processes to save cost and time.
Configure the Cisco router for each site according to specs.
Install and test equipment for 3G and LTE sites.
Troubleshoot and clear all alarms after the migration is completed.
Work with switch Ops, LCC, and RAN Commissioning to turn up cell sites.
Run and test new CAT 4 and Fiber cables according to specs.
BECTON DICKINSON, San Jose, California 2017- 2020
Quality Assurance
Inspects excess materials/components returned from the field.
Verifying documentation carefully and accurately, ensuring all reported customer issues were thoroughly addressed and resolved.
Successfully meeting all department & business goals.
Participating and contributing to continuous improvement activities. Performing other miscellaneous duties as assigned by the QA Manager.
Keep informed and comply with all compliance requirements.
T-Mobile, Concord, CA 2016-2017
Field Service Technician
Installation of equipment (Modems, Routers), Demarc Extensions (Extending CA5 cable/Terminations according to specs), and working with the customer help desk to configure equipment.
De-installing/removal of old tech and migrating cell sites for 3G and 4G.
Troubleshooting/Hot Cutting and clearing all alarms after the migration is complete.
Inspect completed construction for quality and other standards.
Providing service and customer support during field visits or dispatches.
Producing timely and detailed service reports
Following all the procedures and protocols of the company
Cooperating with the technical team
SAN JOSE MERCURY NEWS, San Jose, CA 2008-2016
Newspaper District Manager
Manage a group of 22 distributors who are responsible for two districts of West San Jose and Campbell.
Received newspapers daily and distributed them to the delivery crew.
Recruiting and contracting with independent contractors in various distribution functions
Resolving customer service-related issues in a timely and efficient manner
Assisting in subscriber retention and subscriber sales efforts
ALZA CORPORATION, Mountain View, California 2000-2008
Computer Technician
Coordinated companywide system upgrades, including operating systems, software, and hardware.
Maintained and supported end users on system-related issues.
Upgraded Windows 95 systems to Windows 2000 and NT
Installed computer hardware and all user software.
Troubleshot and repaired PCs
Responsible for corporate-wide systems
Worked closely with end users on the Help Desk to resolve system issues.
SILICON GRAPHICS, Sunnyvale, California 1995-2000
Computer Technician
Tested newly released computer systems.
Built and configured new systems to company standards.
Inspected hardware components and kept software inventory.
Provided technical support to companywide/end users.
Supported end users on Help Desk calls.
Performed functional testing on newly released computer systems.
Built and configured computer systems including O2, INDY, Deskside, and Racks
Inspected PC Boards, CPUs, and Audio/Video boards.
Served as the inventory controller of software including Oracle, Showcase, and Unix
GRAM (Material Controller)
EDUCATION: HEALD COLLEGE, SCHOOL OF TECHNOLOGY, San Jose, California
Associate Degree – Applied Science/Computer and Electrical Technology
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