Corpus Christi Customer Service
Resume:
Tania Munguia
***********@*****.***
OBJECTIVE: To obtain a challenging and rewarding position with a growth-oriented organization that will fully utilize my professional abilities in the areas of Health Administration, social, client services, marketing, training and sales.
PROFESSIONAL EXPERIENCE
HHS Environmental Services. Corpus Christi
November 2021 to April 2023
Patient Ambassador
• Provide personal care for patients in a hospital
• Providing housekeeping information
• Inspection of cleanliness of hospital rooms
• Verify with Patient room is being kept clean and disinfect at all times by housekeeping
• Supervising housekeeper cleaning technique and Patient interaction while in the room cleaning
• Supervising housekeeper cleaning on discharge rooms verifying room is being cleaned/disinfect property prior to new patient arriving into room
• Report any and all negative feedback to supervisor Quality Ready Mix Corpus Christi, Tx
August 2018 to June 2021
Admin
Filing all payables/receivables
Check emails
Answer phones
Complete all new hire and termed employees
Invoice receivables
Collect payments
South TX ENT & Allergy Corpus Christi, TX
December 2014 to May 2018
Patient Representative/Phone Operator
• Daily check incoming referrals from referring providers in order to make new/existing appointments
• Register new patients to Athena
• Verify insurance eligibility for every new and existing appointments being made
• Call referring doctor’s office to obtain insurance authorizations when needed
• Classify, label and submit all referrals to patients new chart
• Fax back every new appointment to referring provider that referral was sent from
• Answer numerous incoming calls and taking messages or helping patients with their needs
• Assisting every caller with great customer service
• Address every callers problem/neeed
• When needed check in patients as they arrive
• When needed check patients out once they are done with their visit Home Depot
Cashier Kalamazoo, MI
November 2014 – December 2014
• Greeted customers as they arrive
• Scanned merchandise and accept cash, check, and credit card payments
• Processed refunds and exchanges
• Managed cash drawer
• Kept work area tidy and clean
South TX ENT & allergy
Patient Representative/Phone Operator Corpus Christi, TX August 2013 - August 2014
• Daily check incoming referrals to make new/existing appointments
• Register new patients to Athena
• Verify insurance eligibility for every new and existing appointments being made
• Call referring doctor’s office to obtain insurance authorizations when needed
• Classify, label and submit all referrals to patients new chart
• Fax back every new appointment to referring provider that referral was sent from
• Answer numerous incoming calls and taking messages or helping patients with their need
• Assist every caller with great customer service
• When needed check in patients as they arrive
• When needed check patients out once they are done with their visit Education
Roy Miller High School Corpus Christi, TX
Graduated 2002
*Spanish Honor Society
Del Mar College
*medical terminology *biology a&p 1 and II
Additional Skills
Bilingual (speak, read, write Spanish), excellent customer service, proficient with computers and all Microsoft programs
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