Administrative Assistant Client Service

Jasmine M. Martinez

**** ********* **, ******, ** 75033

469-***-**** *****************@*****.***

SUMMARY OF QUALIFICATIONS

●Opera, Synergy, Alice-Hotel: Proficient in utilizing software for efficient resort bookings and management.

●Excellent written and verbal communication skills, with the ability to provide professional client service.

●Strong organizational and time-management abilities, ensuring tasks are completed accurately and on time.

●Ability to adapt to changing priorities and work independently.

EDUCATION

Collin College, Plano, TX

Bachelors in Cybersecurity Expected Graduation: May 2027

Collin College, Plano, TX

Associate of Applied Science, Concentration in Cybersecurity Expected Graduation: May 2025

Associates of Science May 2024

EXPERIENCE

Current position- Omni Dallas Convention Center August 12-Present

Administrative Assistant – Omni PGA Resort – Frisco, Texas April 2023 – August 5 2024

●Provide exceptional administrative support by promptly addressing guest inquires and concerns, ensuring a positive and efficient experience.

●Assist with managing guest check-ins and check-outs, handling reservations accurately using the property management system, and ensuring smooth operational flow.

●Proactively addressed and resolved guest-related issues, demonstrating effective problem-solving skills.

ThyssenKrupp- Dispatcher – Dallas, Tx October 2021- October 2022

●Coordinate with local law enforcement and emergency services to enhance guest safety and manage urgent situations effectively.

●Handle a high volume of incoming and outgoing calls (300-400 daily) across multiple lines, ensuring clear and efficient communication

●Provide timely and accurate status updates to clients, confirm assignments, and maintain process efficiency.

●Serve as a Subject Matter Expert for dispatch software, including system and process testing.

Baylor White and Scott- Receptionist – Dallas Tx June 2017– October 2017

Scheduled and confirmed appointments for an average of 15 patients daily, ensuring accuracy and timely coordination.

Directed incoming calls and efficiently managed patient records to streamline office operations and support healthcare staff.

Maintained a professional and welcoming reception area, enhancing the overall visitor experience and fostering a positive clinic environment.

Administrated visitor check-ins issued security badges, and managed logbooks, adhering to security protocols.

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