Customer Service Quality Assurance
Resume:
Tieshia Staley
*************@*****.*** 803-***-**** Columbia, SC
SUMMARY
Seeking a Customer Manager role with 4 years of experience in hospitality and administrative support. Excelled in customer service, resolving concerns, and ensuring satisfaction at The Heritage and Adesso. Skilled in multitasking, strong communication, strong computers skills, technology adaptation, and quality assurance, poised to deliver exceptional customer management.
WORK EXPERIENCE
The Heritage (Remote) Columbia, SC
Administrative Assistant Jun 2023 - Jul 2024
•Delivered exceptional customer service, maintaining smooth business operations, and facilitating positive experiences for visitors and residents.
•Resolved guest concerns with active listening and empathy, enhancing overall satisfaction.
•Adapted swiftly to new tools and systems to ensure continuous, seamless service delivery.
Adesso Columbia, SC
Front Desk Agent Jun 2022 - Jun 2022
•Delegated tasks among team members to maintain operational efficiency and smooth workflow.
Cornell University
Certificate, Women’s Certificate of Business and Entrepreneurship
Virtual May 2024
Certification, System Administration and IT Infrastructure Services
Virtual Aug 2024
•Prioritized and managed multiple projects and tasks simultaneously, showcasing adaptability and organizational skills.
•Delivered technical support by troubleshooting devices and computers, resolving issues with precision and efficiency.
A Helping Hand
PCA- patient care assistant
Amazon Fulfillment Center West Columbia, SC
Processing Associate Feb 2020 - Mar 2022
•Processed packages surpassing standard production benchmarks, ensuring accuracy and compliance with safety protocols.
•Performed quality assurance checks to maintain product integrity and order fulfillment accuracy.
•Maintained strict attention to detail during inspection processes, enhancing operational reliability and efficiency.
Motel 6 Columbia
Hotel Guest Service Agent Oct 2017 - Dec 2019
•Facilitated smooth check-in and check-out procedures, efficiently managed bookings, and delivered high-quality customer service to enhance guest satisfaction.
•Handled incoming communication, ensuring prompt and professional responses to inquiries and requests.
•Conducted thorough account and identification verification to maintain security and guest confidence.
Peitri (Remote)1(2 Cincinnati
Data Entry Aug 2017 - April 2018
•Maintained high accuracy levels in data input, contributing to the integrity of database systems.
•Supported organizational operations by ensuring timely data entry in accordance with established protocols.
EDUCATION
Merit America
Certificate, Google IT Support Professional Certificate (Expected)
CERTIFICATIONS
Virtual Jul 2024
Google IT Support Professional Certificate, Merit America
Exp 11/2024
Certification in System Administration and IT Infrastructure Services, Google
Aug 2024
SKILLS
Technical Support • Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation
•Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS)
•Networking • System Administration • Written Communication • Problem Solving • Conflict Resolution •
Adaptability • Teamwork • Skills: Customer Relationship Management (CRM) • Communication • Data Analysis • Empathy • Team Leadership • Product Knowledge • Time Management
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