Store Manager Admin
Resume:
Contact Details :
Email: *******.*****@*****.***
PERSONAL DETAILS
Surname : Sarawan
First Name : Reshika
Identity Number : 781***-****-***
Nationality : South African
Gender : Female
Marital Status : Single
Dependants : Three
Health Status : Excellent
Home Language : English
Other Languages : Afrikaans & IsiZulu
Criminal Offences : None
Hobbies : Music, Reading, Baking & Socializing
Extra-Curricular Activities : Swimming & Athletics
CONTACT DETAILS
Residential Address : 464 Regina Road
Bombay Heights
Pietermaritzburg
3201
Postal Address : 9 Deccan Road
Raisethorpe
Pietermaritzburg
3201
Contact Number(s) : 068-***-**** / 033-****-***
Email Address : *******.*****@*****.***
EDUCATIONAL QUALIFICATIONS
Last School Attended : Lincoln Heights Secondary School
Highest Grade Passed : Grade 12
Year : 1996
Subjects Passed : English
Afrikaans
Mathematics
Biology
Geography
Accounting
EMPLOYMENT HISTORY
Name of Company : Dischem Pharmacy’s/ Baby City
Position held : Store Manager
Duration : September 2019 - December 2022
-Daily duties/functions
-Opening and closing of store as per roster
-Overall operations of store
-Morning meeting with dept Managers
-Following up on tasks and problems that they may experience
-Double checking of receiving
-Receiving of warehouse delivers and spot checking for shortages / overages
-Checking with admin manager for till shortages
-Human resources queries
-Checking store schedules for compliance
-172hrs for 4-week cycles / 184 five-week cycle
-Working closely with assistant manager maintaining day stock cover and promo’s
Woodburn Square
Position : Assistant Store Manager
Duration : 8 Months
-Opening and closing store as per roster
-Working hand in hand with floor supervisor maintaining cleanliness of shelves and correct layouts as per company requirements
-Daily running of price updates and handed out so correct pricing
-Printing of ZMOR reports and dealing with reps for orders and returns
-Capturing orders on Excel and Zneo sap system
-Weekly ordering of stock from DC warehouse on Excel
-Weekly ordering of coke, Bennetts, Nestle, diapers and baby formula
-Planning and executing of promo’s every 2 weeks
-Allocating gondola ends for promo items
-Pre ordering of stock on Zneo as per broad sheet
-Making sure all promo signage is well displayed, ticketing and displays
-Spot checking of expiring dates weekly as per aisles
-Maintaining and checking stock levels on bus stops and hooks
-Maintaining broad sheets available at front door
-Dealing with customer request if no stock is available, IBT stock from other stores
-Marking down of stock about to expire or damaged stock that cannot be sent with supplier
-Daily floor walks with supervisor and weekly with store manager
Midlands Mall : Store admin manager
ROLE AND DUTIES
-Opening and closing of store (handled store keys)
-Dealt with the receiving overseeing and working with receiving manager closely
-Worked with Sap System
-Signing and checking reconciled invoice packs from previous day in dept checking of claims
-Spot checks of suppliers
-Maintaining sop and strict procedure of the backend
CASH OFFICE
-Daily signing of cash up report
-Checking for discrepancies that may have occurred during cash up capture
-Weekly and spot checking of main safe in cash office
-Weekly signing of module office files in cash office
-Issuing of counselling for cashiers shortages and overages
-Authorizing returns and refunds at till points
-Cashing of return vouchers
-Front end duty – 1hour per day making sure staff in full uniform, name badge, clean till points – no back shopping pilling up. Maintaining a smooth customer experience
-Working with Kronos, daily exceptions sent out to department managers for late coming / extra lunch breaks / tea breaks, etc
-Monthly input of schedules per department
-Daily filing of Model office files in cash office
-Ordering of stationery, packets, uniform
-Checking of petty cash
-Stock take - monthly post and yearly
Trainee Admin Manager
Reported to Store Manager every morning to work with trainee file
-Worked as cashier, in training
-Till Supervisor in training
-Cash office clerk doing cash up
-Cashier drops ordering of change in training
-Customer service consultant in training
-Helping customer with benefit card, queries, customer call’s requesting goods click and collect
-Receiving work as a clerk, blind scanning
-Scanning and receiving of suppliers
-Generating claims as per training manual
-Relieved the receiving manger as per training manual
-As per training module – admin manager
-Worked with krono’s – time management / scheduler
-Cashier (shorts) overs
-Submission of sick leave / annual leave documents
-Learnt the entire HR process
Company Name : Selfast (PTY) Ltd
Type of Industry : Clothing & Fashion Sector
Position Held : Store Manager
Duration : 2015 (Store Closure)
KEY PERFORMANCE AREAS
-Managerial Control
-Oversee cash control
-Stock Control
-Stockroom
-Employee Administration & Management
SPECIFIC JOB SKILLS
-Computer Literate – Full MS Office Package
-POS system knowledge
-Knowledge of financial recons, expenses and budgets
-Knowledge of industrial relations & performance management
Company Name : Shoprite/Checkers Group
Duration : 2002 - 2012
Admin Manager : Checkers Amajuba Mall (Newcastle)
-Handling of store keys, controlling of the frontline cashiers, packers, trolley porters, money market, kiosk counter, banking and cash office payroll of butchery department, deli, bakery, fruit & veg, cashiers and packers
-Ordering of consumables for store, submitting of invoice of supplies for payment
-Controlling of expenditure of store
-Opening of store at 6am and adhering to call outs during the night
-Making sure housekeeping is up to date in the entire store
-Making sure that staff are adhering to company uniform and conduct always
-Trained with the employment of staff, screening of CV’s, credit checks, phoning of references and thumb print testing
-Interviewing and typing of contracts, filing of application forms and full induction of newly employed staff
-Dealing with staff members that behave in an inappropriate manner
-Counselling and issuing of warnings to staff
-Issuing disciplinary enquiries against staff that break company policy procedure
-Instating in store disciplinary enquiries
-Maintaining a high level of cleanliness within the store
-Controlling of the cash office, banking, controlling of a drop safe and FG guards
-Conducting of staff training and development at store level on a weekly basis
-Dealing with staff queries regarding error in pay, leave, death in family and maternity options
-Dealing with customers in terms of refunds, dealing with queries in the money market pertaining to incorrect ticket bookings, account payments, etc.
-Stock taking – in terms of handling the entire stock take, from prep to binning of stockrooms and the sales floor, preparing of stock take plan, rectifying and randomly spot checking for errors that may have been caused by error
-Training and developing the staff on the procedure of stock take as to minimise errors on the day of stock take
-Organise in store promotions like Valentine’s day, Mother’s Day, Father’s Day, Christmas in-store deco as well as gift pack
OVERSEE CASH CONTROLS
-Check till floats (daily) and store floats (weekly) to balance
-Order change to meet store needs
-Do cash-ups and pick-ups according to company policy and procedure
-Complete banking procedures on a daily basis according to company policy and procedure
-Manage petty cash on a daily basis
-Reimbursement of agency and vouchers
-Investigate shortages & overs and take corrective actions
STOCK CONTROL
-check all stock movement documents in terms of policy and procedure
-complete annual stock take procedure according to policy
-complete weekly manual counts according to policy
-investigate negative stock on hand in order to reduce the negatives
-investigate and resolve non-scanning stock
-investigate and resolve price discrepancies
STOCK ROOM
-Manage stock room according to administration policies and procedures
-Receiving stock – unloading and stacking of cartons, confirm delivery completed
-Unpacking and tagging
-Ensure sample rail policy adhere to
-Ensure all returns and IBT’s are processed daily
-Ensure sufficient supplies (swing, tags, barcode, labels, security, etc.)
EMPLOYEE ADMINISTRATION AND HUMAN RESOURCE MANAGEMENT
-Control store attendance register
-Organise and implement induction and orientation
-Prepare salary and wages data for payroll
-Complete weekly roster of permanent and part timers according to budget requirements
-Order and control of uniforms and badges
-Training of administrative staff according to job descriptions
-Develop and motivate positive staff morale
-Manage admin staff performance consistently in order to meet optimal operating requirements
-Conduct staff appraisals in terms of company policy and procedure
Trainee Admin Manager
Duties of Trainee Manager :
-Working with trainee manuals on a daily basis of each department starting with non-foods, groceries, perishables department, deli, fruit & veg, fish shop.
-Working actively in these departments unpacking of stock, merchandising, building bulk displays and learning the ordering system
Cash Office Controller
-Responsible for the company’s money
-Cashing up of cashiers on a daily basis
-Controlling of safe – valued at R60 000.00
-Banking of the days takings and ordering change from the bank for cashiers
-Actively involved in payroll
-Kronos and WFM
-Updating and editing staff
-Swiping daily
-Random spot checking of cashiers
-General paper work entailing paying and balancing of-
-Petty cash paid for the work
-Speed point machine balancing and rectifying double charges made to customer
-Debit/Credit cards on a weekly basis
-Responsible for the company’s money
-Cashing up of cashiers on a daily basis
-Controlling of safe – valued at R60 000.00
-Banking of the days takings and ordering change of change from the bank for cashiers
Money Market Attendant
Cashier : 5 months
-Selling of saving stamps, bus tickets, airline tickets,
-Assisting customers with money transfers (sending and receiving)
PERSONAL ATTRIBUTES
During my professional history, I have managed to further enhance my communication, planning, analytical and vital educational skills. This had been journeyed through the ascending difficulty of every post I have held from the beginning of my occupational existence to date.
This said, it must be noted that every position has held its unique challenges, thus resulting in a unique lesson learnt in every half step taken through my occupational history. In turn, this has strengthened my mental stamina, increasing my level of professionalism, resulting in a “Driven” individual.
Given the chance to relive and alter this journey, I would not change my taken path, instead, I would further better my achievements and learn from my flaws as these are always the hardest learnt lesson, yet the best platforms to harness experience!
References:
Dischem Pharmacy:
Mr Francios Slabbert: Store Manager
Checkers:
Mr Darren Uren: Store Manager
Selfast:
Mr Indran Reddy : Area Manager
Thank you for screening my CV.
I hope for a response.
Miss R. Sarawan
CURRICULUM VITAE OF
RESHIKA SARAWAN
CURRICULUM VITAE OF RESHIKA SARAWAN
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