Process Automation Project Management

Ph:- 512-***-****

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Robotic Process Automation As a highly skilled Robotic Process Automation (RPA) Master Certified Professional with over 6 years of experience, I possess exceptional knowledge in RPA Tools including Automation Anywhere, Microsoft Softomotive, UI Path & Blue Prism. My expertise includes Development, Training, Support and Setting RPA Centre of Excellence (COE), where I have leveraged my skills to deliver outstanding results.

PMP Certified Project Management Professional Furthermore, as a PMP Certified Project Management Professional with 25+ years of experience, I have a proven track record of supporting multiple projects from medium to high complexity, consistently delivering on-time and on-quality results across various phases including project planning, implementation and execution.

ApMoSys Technologies Feb 2021 – Till Date

AVP – RPA Robotic Process Automation

Clients : BFSI - BOI, Bajaj AMC, Adithya Birla, IDFC, IDBI, DBS,Kotak Security etc.,

Key Roles & Responsibilities

As an AVP, I have been responsible for managing multiple critical functions in the Automation and Robotics division, including:

PMO Involvement: Coordinating with the PMO to ensure RPA projects align with organizational standards and practices.

Contributing to the continuous improvement of PMO processes specifically for RPA projects.

Project/Program Governance: Establishing and maintaining governance frameworks for RPA projects.

Ensuring RPA projects comply with governance standards, methodologies, and policies.

Conducting regular project reviews and audits to ensure adherence to plans and schedules.

KPI Monitoring: Defining KPIs specific to RPA project performance and success.

Monitoring, analyzing, and reporting on KPIs such as bot uptime, error rates, process automation rates, and ROI.

Implementing corrective actions based on KPI analysis to enhance project outcomes.

Vendor Management: Managing relationships with RPA vendors and service providers.

Negotiating contracts, ensuring SLAs are met, and resolve any vendor-related issues.

Overseeing the integration of vendor solutions with existing systems and processes.

Stakeholder Management: Conducting regular meetings and stand-ups with stakeholders to communicate project status, risks, and issues.Facilitating steering committee meetings to ensure alignment and decision-making support.

Addressing stakeholder concerns and ensure their requirements are incorporated into the project plan.

Project Lifecycle Management: Leading RPA projects from initiation through closure, ensuring adherence to the project lifecycle. Developing and maintaining detailed project plans, schedules, and budgets.

Coordinating resources, managing project teams, and ensuring the deliverable meeting quality standards and timelines.

RPA-Specific Activities:

Process Assessment and Selection: Identifying and assessing business processes suitable for automation.

Conducting feasibility studies and creating business cases for RPA initiatives.

Prioritizing processes based on impact, complexity, and ROI.

RPA Solution Design: Collaborating with business analysts and RPA developers to design automated workflows.

Ensuring the solution design meets business requirements and adheres to best practices.

Validating and approving design documentation and functional specifications.

RPA Development and Testing: Overseeing the development and configuration of RPA bots.

Ensuring thorough testing of RPA solutions, including unit, integration, and user acceptance testing (UAT).

Coordinating defect management and ensure timely resolution of issues.

Implementation and Deployment: Planning and managing the deployment of RPA bots into the production environment.

Ensuring proper change management procedures are followed during deployment.

Monitoring initial bot performance and addressing any post-deployment issues.

Bot Monitoring and Maintenance: Establishing monitoring protocols for RPA bots to ensure they operate as expected.

Managing bot maintenance activities, including updates, enhancements, and incident resolution.

Implementing strategies for bot performance optimization and continuous improvement.

Training and Support: Developing and delivering training programs for end-users and stakeholders on RPA tools and processes. Providing ongoing support to users and addressing any issues or questions related to RPA operations.

Ensuring knowledge transfer and documentation for future RPA projects.

Risk and Compliance Management: Identifying and managing risks associated with RPA implementation.

Ensuring RPA solutions comply with regulatory requirements and organizational policies.

Conducting regular audits to ensure compliance and mitigate risks.

Reporting and Analytic: Generating and distributing regular reports on RPA project progress, performance, and outcomes.

Using analytic to derive insights and make data-driven decisions for RPA projects.

Presenting findings and recommendations to senior management and stakeholders.

IBM India Pvt LTD Dec 2021 – Dec 2023

Robotic Process Automation ( RPA Digital Transformation Projects ) Clients: AusNet & Vodafone Ziggo

Key Roles & Responsibilities

As a Senior Project Manager Manager, I have been responsible for managing multiple critical functions in the Automation and Robotics division, including:

Project Planning and Execution: Developing comprehensive project plans outlining the scope, timeline, budget, resources, and milestones for RPA projects.

Stakeholder Management: Identifying and engage with key stakeholders across different departments to gather requirements, communicate project progress, and address concerns.

Risk Management: Identifying potential risks and issues related to RPA implementation and develop mitigation strategies to minimize their impact on project delivery.

Vendor Management: Coordinating with RPA vendors or third-party service providers to ensure alignment with project objectives, timelines, and deliverable.

Compliance and Regulatory Oversight: Ensuring that RPA initiatives comply with relevant regulations, policies, and industry standards, such as data privacy laws and security protocols.

Resource Allocation: Allocating resources effectively to support RPA projects, including assigning tasks to team members, managing workload distribution, and resolving resource conflicts.

Quality Assurance: Establishing quality assurance processes and metrics to monitor the performance and accuracy of RPA bots, conducting testing and validation activities as needed.

Change Management: Implementing change management processes to facilitate smooth transitions and adoption of RPA solutions within the organization, addressing resistance and fostering a culture of innovation.

Documentation and Reporting: Maintaining comprehensive documentation of RPA project activities, including requirements, design specifications, test plans, and user manuals. Generating regular progress reports and performance metrics for stakeholders.

Training and Support: Providing training and support to end-users and stakeholders on using RPA tools and solutions effectively, addressing any technical issues or concerns.

Continuous Improvement: Identifying opportunities for process optimization and automation beyond initial RPA implementations, driving continuous improvement initiatives to enhance operational efficiency and business outcomes.

Governance Framework Development: Contributing to the development and refinement of RPA governance frameworks, policies, and best practices within the organization to ensure consistency and alignment with strategic objectives.

Tool Integration: Managing VPN establishment activities between Ausnet Service and IBM AOCC Tool Integration

Leading IT governance initiatives, ensuring alignment with organizational goals and regulatory compliance.

Implementing RPA: Solution's to streamline repetitive tasks, resulting in a significant increase in operational efficiency.

Successfully managed the IT infrastructure, ensuring optimal performance and scalability.

BOT Maintenance: Overseeing L2 & L3 support teams for BOT maintenance activities.

DB Replication: Managing DB replication activities in Dev, Test and Prod Environments for both On Prim & Cloud.

Embedded Automation: Leading services and co-executing with clients to identify and prioritize automation possibilities, design and develop automation solutions, and operate them for clients.

Process Improvement: Identifying and managing business processes for optimization towards better efficiency and enhanced customer experience, in coordination with process heads

Governance: Providing periodic governance of initiatives regarding quality metrics to ensure sustainability in process performance

Team Building: Managing teams of IT professionals to complete projects on schedule, and organizing regular motivational and empowering programs on automation tools to meet demands in the field of digitization.

Reports: Preparing project status reports (dashboards) for top management discussions

Managing IBM Design Thinking team to discover the right processes which can reduce business pain points and maximize ROI

Billing: Handling client billing activities, revenue, and cost forecasting for teams

Ensuring end-to-end project management and service delivery activities are executed efficiently

My strong leadership skills and ability to manage complex projects have been essential in delivering high-quality results for clients. Through my role, I have consistently demonstrated an unwavering commitment to best practices, quality, and excellence, which has helped to achieve exceptional results and drive successful outcomes

Tata Communications Limited

Project Manager Aug 2016 – Dec 2021

Key Roles & Responsibilities

RPA Center of Excellence (CoE) Management

Set up and manage RPA infrastructure in standalone and distributed environments.

Oversee installation, license updates, and BOT inventory management.

Administer role-based user access rights in the RPA Control Room.

Conduct RPA feasibility studies and prioritize processes for automation.

Track RPA projects bi-weekly across all verticals.

Process Documentation and Solution Design

Develop L1 to L5 Business Process Mapping documents (PDD) aligned with RPA architecture.

Create comprehensive RPA Solution Design Documents (SOD).

Strategic IT Leadership

Lead IT planning, aligning technology initiatives with business objectives.

Implement comprehensive IT security policies to safeguard company assets and customer data.

Direct successful execution of complex IT projects from conception to completion.

Application Development and IT Infrastructure Management

Optimize software development lifecycle processes for application development teams.

Implement AI and ML solutions for enhanced data analysis and data-driven decision-making.

Ensure high availability and reliability of IT infrastructure.

RPA Tools and Framework Implementation

Install and troubleshoot RPA tools in standalone and distributed environments.

Develop and align RPA Delivery Framework with company and Line of Business (LOB) strategies.

Set up RPA ecosystems for employees to create and test their BOTs.

Address VM installation issues and troubleshoot connectivity with databases and system services.

Team Leadership and Continuous Improvement

Facilitate sprint task creation with identified dependencies.

Collaborate with SMEs and partners to troubleshoot and prioritize actions.

Drive continuous improvement and development within the team.

Ensure applications support continuous improvements in quality, cycle time, and operating efficiency.

Provide leadership and technical expertise for process automation and productivity enhancement.

Keep senior management informed about the overall status of solutions.

Achievements

Successfully led RPA CoE initiatives, enhancing automation and operational efficiency.

Developed and implemented security policies, ensuring robust protection of assets and data.

Directed and completed multiple high-stakes IT projects, delivering on time and within budget.

Spearheaded the adoption of AI and ML, significantly improving data analysis capabilities

Successfully accomplished the RPA Transition Project in a short span of time

RPA Automation on Business processes across all verticals in Tata Communications.

Automated more than 750 excel reports in SQL Server Reporting Services which increased 30% revenue on monthly basis and reduced 50% of manpower and increased reports productivity and timeliness.

Automated the Recruiting Process for Centralized Operations internal requirements in MS Access that reduced 70% of time for interviewers and systems involved.

Automated Shift Adherence of employees that helps the HR department to reduce 30% of incentive calculations for the payroll system.

Designed and implemented and automated front line agents Survey and Feedback Forms which increased the quality of support and helped team to enrich the competency skills.

Automated Bulk Email Response process by customized the Client tool and reduced 50% of work volume of the escalation team for DELL Client.

Project Manager for CISCO Collaboration Implementation and Transition

AINS – ICT Solutions – Australia (Bangalore ) May’2016- Jly’2016

Project Manager for 3D Printer & Robotics Product & Application

REDD ROBOTICS & 3Ding Feb’2015- Feb,2016

Project Manager for Application & Integration Projects

Cognet HRO Solutions Jul’2014 – Feb’2015

Project Guide

Cornerstone, the School of International Studies Sep’2012– Jun’2014

Pearson (UK) Authorized center.

Project Coordinator

Sutherland Global Services Sep’2004 – Oct’ 2011

Clients Microsoft, Dell, Symantec L and HP

Project Coordinator

Center for Wind Energy Technology as a Project Assistant Jan’ 2000 – Dec’2003

Projects: Wind Turbine Installation Projects

Certifications & Awards

IBM Cloud Essentials V3

PMP- Project Management Professional (PMI, USA),

Diploma Certification in Process Robot - Microsoft_Softomotive Certified.

RPA Master Certification – Automation Anywhere Certified.

UI Path & Blue Prism Trained.

Python Certification – University of Michigan – Coursera

Machine Learning - NIELIT (Govt. of India Certified)

Six Sigma - Anna University, Chennai, Tamil Nadu, India

ITIL V3 – 2011 Foundation, – Course Completed

BRAVO CERTIFICATE OF EXCELLENCE Awarded for Inclusive: Collaboration, Responsive: Focus on execution

Hi5 CERTIFICATE FOR COEXCELLENCE Awarded for Responsive:Responsiveness & Agility.Received a Award from AVP on RPA Invoice Processing for Venturing: Innovation & Creativity

Educational Qualifications

MCA Master of Computer Applications

Bishop Heber College / Bharathidasan University, Trichy, Tamil Nadu, India.

PGDCA Post Graduate Diploma in Computer Applications

Nehru Memorial College / Bharathidasan University, Trichy, Tamil Nadu, India.

BSc. Bachelor of Mathematics

Bishop Heber College / Bharathidasan University, Trichy, Tamil Nadu, India.

Technical Skills

Project Management

Vendor Management

Incident Management

IT Governance & Planning

IT Security

Large-Scale IT Project Management

Application Development & Support

Artificial Intelligence (AI)

Machine Learning (ML)

Robotic Process Automation (RPA)

IT Infrastructure Management

Reports Timelines

Operating Systems Windows 95 / 98 / NT / XP Databases MS Access, SQL Server 2007 Project Management Tool MS Project 2010, Jira, Confluence & Genius Project,Reporting Services SQL Server Reporting Services (SSRS), MS Excel Reporting Personal Details

Marital Status: Married

Gender: Male

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