Customer Service Representative

Tofunmi Taiwo

**********@*****.*** 945-***-**** Mesquite, TX

PROFESSIONAL SUMMARY

Goal oriented and dedicated customer service representative with over 4 years of experience building rapport with clients. Prioritizes business goals during each shift and high customer satisfaction using problem-solving abilities. Passion for developing relationships with customers and providing solutions for their needs.

SKILLS

- Comprehensive knowledge of POS systems, basic mathematics and accurate money handling under pressure

- Highly proficient in Microsoft Office

- Data Entry/Product Knowledge

- Task management/Compliance Adherence

- Customer Service/Technical Troubleshooting

- Strong Email Communication Skills/Multichannel Communication Tools PROFESSIONAL SKILLS

Excellent verbal and written communication skills, Result oriented, Money handling, Excellent at multitasking, Team player, Detail oriented, Problem Solving, Leadership skills, Interpersonal skills.

WORK EXPERIENCE

Dillard’s, Mesquite, TX July 2022 - Present

Sales Associate

● Provide extensive product knowledge, education, and personalized recommendations to enhance customer shopping experience.

● Achieved daily sales targets by building strong customer relationships and upselling products my first 6 months of the company.

● Proficiently handle clerical duties, including processing sales, returns, and special orders, while maintaining a high level of accuracy.

Steadfast Healthcare, Dallas, TX Feb 2021 - May 2022 Client Experience Analyst

● Responded promptly and professionally to client inquiries through multiple communication channels, including phone, email, and chat, ensuring a courteous and professional manner.

● Provided accurate and effective solutions to clients, account executives, and other team member issues, complaints, and inquiries, resolving them in a timely manner.

● Documented all client interactions and transactions accurately in the database system, ensuring proper backlog and inbox management for efficient record-keeping.

● Consistently met or exceeded performance goals, including customer satisfaction, call resolution, and quality assurance metrics, demonstrating a commitment to delivering exceptional service.

Onburd.com, NG May 2019 - Feb 2021

Customer Service Representative/Digital Marketing Specialist

● Delivered exceptional service by understanding and addressing customer needs, ensuring high levels of customer satisfaction.

● Followed established procedures to achieve first call resolution while adhering to compliance guidelines.

● Actively identified customer requirements and recommended relevant products and services to enhance their success.

● Successfully completed assigned weekly tasks, ensuring all responsibilities were fulfilled in a timely manner.

● Assisted customers in navigating and troubleshooting various online products, resolving issues effectively.

EDUCATION

Fountain University, NG 2016 - 2020

Bachelor's Degree in Communications

Certifications:

Google Digital Garage 2023

The complete Business Analysis Fundamentals course (Udemy) 2024 Business Analysis Foundations (Udemy) 2024

Agile Business Analysis (Udemy) 2024

SQL Programming Basics (Udemy) 2024

Scrum Master (Udemy) 2024

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