Customer Service General Ledger

CHRISTINE MUNOZ

(she/her/hers)

PHONE: 703-***-**** • E-MAIL: *********@***************.*** • WASHINGTON, DC SUMMARY OF QUALIFICATIONS

● Driven professional with a desire to learn and grow; strategic, enthusiastic, bright, motivated, with demonstrated ability to work in a fast-paced environment

● Excellent organization, communication, and interpersonal skills, possessing a solid understanding of accounting in a G/L environment and financial reporting

● Proficient in QuickBooks Online, Bill.com, Expensify, Microsoft Office, Google Suite, Central Reach (ERM), Catalyst (data collection), and a variety of Paychex Solutions EDUCATION

Accounting, M.S. & Accounting Analytics Certificate (May 2023) George Mason University, Fairfax, VA

Finance, B.B.A. Cum Laude (May 2011)

University of the District of Columbia, Washington, DC Accounting, B.B.A. Cum Laude (Dec 2010)

University of the District of Columbia, Washington, DC CERTIFICATIONS

Alteryx Designer Core (Dec 2022)

Alteryx, Inc.

UiPath Business Analyst (Dec 2022)

UiPath

Tableau Desktop Specialist (Nov 2022)

Tableau Software, LLC a Salesforce Company

Brazilian Jiu Jitsu, Blue Belt (Jan 2020)

Rising Tide Academy, Columbia, MD

Diversity, Equity and Inclusion in the Workplace Certificate (Jun 2021) USF Muma College of Business, Tampa, FL

Jan. 2022 – Present CM Bookkeeping Washington, DC

Founder & CEO

● Responsible for helping small businesses save time and resources.

● Oversee business operations and management.

● Lead business operations which includes obtaining new clients, providing all bookkeeping and payroll services, coaching clients, training clients and providing back office support as needed. WORK EXPERIENCE

Jan. 2021 – Dec. 2021 BASICS ABA Therapy Washington, DC Chief Operating Officer

● Responsible for overseeing all fiscal and administrative operations, including the overall management of finance, scheduling, human resources, programs, claims payment and billing, information technology and reporting.

● Lead business operations which includes collaborating with the clinical and program staff to ensure that high quality services are delivered within budget, that system principles are supported with financial resources, determining information technology requirements and overseeing plans and budgets for implementation and operations.

● Assists the CEO in collaborative efforts related to the development, communication and implementation of effective growth strategies and processes.

● Collaborates to develop and implement action plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the company.

● Responsible for driving the mission and vision to achieve and surpass performance metrics, profitability, and business goals and objectives.

● Assures compliance to and consistent application of law, rules and regulations, company policies and procedures for all departments and programs.

● Develop and create policies and procedures.

● Manages coordination of relationships with all stakeholders and serves as a liaison with payors and regulatory agencies.

● Communicates, motivates and leads a high performance management team.

● Attract, train, develop, coach and retain staff.

● Fosters a success-oriented, accountable environment with the company mission and vision.

● Manage and facilitate the collaborative relationship across all departments. Sept. 2015 – Dec. 2020 BASICS ABA Therapy Washington, DC Controller

● Responsible for coordinating, planning, and reporting on the financial activities of the organization on a monthly, quarterly and annual basis according to GAAP.

● Create and implement financial policies and oversee accounting, billing, and service authorization requests.

● Supervise and direct financial activities, safeguard the assets, and prepare financial reports.

● Analyze financial data of operations, in order to advise the Chief Executive Officer and assist in maintaining an efficient operation.

● Responsible for collecting accounts receivables and issuing payments for accounts payables.

● Monitor all billing events, purchases and expenses of each department within the company.

● Prepare forecasts and budgets accurately and in a timely manner.

● Review contracts and legal agreements and assist with securing and maintaining licenses, permits, insurance and contracts.

● Establish and audit financial controls, including purchasing, cash handling and disbursements, inventories, and equipment.

● Ensure the Finance department is in compliance with all state and federal regulations.

● Process semi-monthly payroll, manage company health insurance and retirement benefits.

● Analysis and reconciliations for general ledger account for all bank and credit card accounts.

● Post recurring and non-recurring journal entries including payroll journal entries.

● Analyze activity in Balance Sheet accounts.

2

WORK EXPERIENCE

● Analyze Profit and Loss results compared to past trends and expected results.

● Independently identify monthly adjustment entries as needed from the review and report findings and make corrections as needed.

● Prepare internal reports including budgets, cash forecasts, cost benefit analysis and various ad-hoc reports.

● Prepare job cost analysis for all revenue generating programs. Apr. 2014 – Sept. 2015 BASICS ABA Therapy Washington, DC Billing Manager

● Responsible for timely billing for all clients (semi-monthly), including insurance claim forms

(1500 forms) and copayment invoices.

● Create invoices in QuickBooks after each billing period (semi-monthly).

● Receive payments in QuickBooks for all payments.

● Follow up with insurance companies on denied or pending claims.

● Enter Accounts Receivable payments into CentralReach.

● Manage and implement various parts of the authorizations process including obtaining updated Letters of Medical Necessity and/or Vineland scores from clients and uploading new authorizations to CentralReach.

● Manage all contracts and credentialing with payers/vendors and for all clinicians. May 2019 – July 2020 Dreaming Out Loud, Inc. Washington, DC Part Time Bookkeeper

● Support the Executive Director and company CPA with the accounting cycle.

● Provide full bookkeeping services and critical financial data to the Executive Director of DOL.

● Provide AR and AP support using Bill.com related to Non-Profit Accounting.

● Support the Executive Director with grant requirements as needed. Jun. 2006 – Jun. 2014 ThinkFoodGroup: Zaytinya Washington, DC Server

● Provide exceptional customer service to guests to ensure an enjoyable experience.

● Assist guests in order selection by promoting specific menu items and specials.

● Respond to inquiries regarding meal preparation and service. Oct. 2011 – Apr. 2013 SiriusXM Radio Washington, DC Analyst, Corporate Finance, Revenue Assurance

● Manage the manual invoicing process including month-end-close for B2B customers.

● Conduct daily and weekly audits of the billing operations invoice process for subscribers.

● Assist management with data analysis projects related to improving existing processes. Jun. 2011 – Sept. 2011 SiriusXM Radio Washington, DC Jr. Financial Analyst, Corporate Finance, Engineering & Technology

● Composed financial summaries for contracts and capital projects in finance for E & T.

● Researched historical data and prepared analysis for contracts and capital projects.

● Reconcile purchase orders and invoices for contracts and capital projects. 3

WORK EXPERIENCE

Sept. 2010 – May 2011 SiriusXM Radio Washington, DC Intern, Revenue Assurance Accounting & Intern, Finance, Engineering & Technology

● Prepared trial revenue and journal entries using the revenue recognition principle.

● Uploaded revenue related journal entries and posted to the general ledger.

● Prepared supporting schedules for auditing and month end close purposes. Oct. 2002 – Jun. 2006 Council of Ethical Organizations Alexandria, VA Director of Operations

● Planned and implemented the Health Ethics Trust membership and education programs.

● Responsible for daily operations related to all tuition payments for education programs, membership fees, consulting fees.

● Purchased supplies and inventory for compliance meetings and compliance products. 4

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