Information Technology Project Management

Mohammed Fareed Zainulabeddin

Contact: 224-***-****

Email: ********@*****.***

SUMMARY

Senior Information Technology Professional with Project Management and Service Delivery, PMP, ITIL Microsoft and VMware certifications.

More than 14 years of experience in managing project and delivery of enterprise Infrastructure and IT Security on VMware, AWS and Azure Cloud and Hybrid Cloud, in Financial, Banking, Healthcare and Retail domain.

Developed comprehensive high-level infrastructure on-prem and cloud solutions for Banking, Retail, Healthcare application and third-party application. Built and deployed infrastructure to setup applications for new releases, hardware upgrades and mergers & acquisitions.

Developed architecture design, assessed hardware requirements, capacity planning, integration, and installation of identified solutions for upgrade projects.

Managed Infrastructure project activities including scope, estimate, deliverables, timelines, budgets, and resource allocations. Defined milestones, managed dependencies, identify, track, manage risks and issue. Developed reports on project progress. Prepared budget, cost optimization, forecast and resource planning, tracking & reporting. Managed project life cycle and worked with clients, operational, IT partners, and managed external vendors. Managed relationships with external vendors and partners, ensured the alignment of services with company, client objectives. Maintained vendor relationships negotiated on pricing, SLAs, support resource plan. Managed IT projects and coordinates other staff deliverables.

Worked on long-term projects with the day-to-day operations of the IT Infrastructure. Implemented and monitored service level agreements (SLAs) to meet organizational needs and ensured timely and effective support to end-users. Created collaborative team culture,,accountability and continuous improvement.

Lead the incident monitoring and triage call and performed maintenance in pre-approved downtime. Managed the incident response process, ensured incidents are identified, logged, prioritized. Analyzed the incident trends to identify root causes and recommend preventative measures, ensure the organization’s infrastructure is resilient and reliable.

Identified opportunities for process improvements and recommended best practices to enhance the efficiency of the IT Infrastructure Support .

Prepared and develop and implement technical orientation programs, documents for IT hardware and software appliances.

Identified End of Life hardware software and complete procurement process for hardware and software. Supported hardware and software decommission, End of Life, End of Support maintenance activities and upgrades. Managed budgetary requirements for asset decommission/refresh, licensing, maintenance agreements and project funding.

Tracked and scheduled the monthly patching, reboot and maintenance activities for Hardware and Software appliances.

Designed IT infrastructure Hardening, security, control policies in accordance with CISO guidelines, implement Control policies, information security, Virus, and Vulnerability remediation. Defined the controls for Privilege ids for Access / Emergency Fix Process.

resolved in a timely manner.

Acted as the contact point for client risk assessment team to prepare, response and provide deliverables. Managed team members schedule, processes in place to maintain high systems uptime. Policies and procedures for backup and recoverability of all data and infrastructure and service levels agreement.

Performed the Quarterly Risk Self Control Assessment (RCSA) of each data center application and IT hardware and software. Collect the evidence and random sampling basis. Review the evidence if some gap found raises a CAP corrective action plan.

Prepared Prod & DR Operational test plan, Built Test Operation Test Cases and review these test cases with Clients.

Implemented and Supported ON-Prem Virtualized Infrastructure VMware, Public Cloud, Site Recovery Manager and virtual appliances. Installed configure, and manage all aspects of the VMware, Cloud environment including vCenter, ESXi Host, Distributed Switch, Port Group, DRS, HA on different Hardware including HP, Cisco,Nutanix, built virtual machines, new hosts, datastore and maintenance, and troubleshooting performance issues.

Implemented Azure Active Directory and Active Directory Federation, DevOps methodologies Faster Release Cycle, continuous development, deployment, and monitoring (CI/CD).

Provided advanced technical support, troubleshooting complex hardware, software, and network issues, and designated as an escalation point for challenging problems and configure, and maintain servers, networks, and infrastructure components to ensure optimal performance, security, and reliability. Monitored network traffic and performance, resolved anomalies or potential security threats.

Built and Setup SCCM infrastructure and performed Advanced administration

Installed, Configured and Managed Storage Devices from HP Alletra, Nutanix and Cisco .

Installed, Configured and Managed backup Devices from Cohesity . HP Qumulo and Comm Vault.

Build DR infrastructure by using Zerto . Installed Zerto Virtual Manager and VPG and VM replication .

Updated Service Pack/Firmware on Server, Install, Configure and upgrade VMware ESXi host including patches, and security enhancements

Installed, Configured and Managed Storage Devices from HP Alletra, Nutanix and Cisco .

Installed, Configured and Managed backup Devices from Cohesity . HP Qumulo and Comm Vault.

Designed architecture and supported Project team working on client environments running Windows 2019 2022, Linux. Ubuntu, Database MSSQL2 019 with Always ON Availability Group and Windows Failover Clusters.

Implemented and Supported Firewall, Cisco ASA, Palo Alto, Built S2S VPN Tunnel,2FA (DUO), VPN Users authentication, F5 load balancer and load balancing with LTM/GTM by using Round-robin, Weighted round-robin, least response time, least connections etc., Ultra DNS, SFTP

Implemented and Supported Qualys, Trend Micro, Armor Security, Alert Logic, DDoS, Web application Firewall WAF (Imperva/Cloudflare), Data Protection (Imperva), Cipher Trust Data Security and Symantec DLP Solution.

TECHNICAL SKILLS:

Server : Worked on Server Hardware HP, Nutanix

Operating System: Windows 2019 and 2022, RHE Linux 8, Active Directory Domain Services for Windows Server 2019, 2022

Database: MSSQL Enterprise and Oracle Standard

Cloud: VMware vSphere 8 Enterprise Azure, AWS

Data Security: Imperva Data Activity Monitoring (DAM), Vormetric Transparent Encryption, Symantec DLP.

DR and Replication: Zerto and Cloud Endure

DevOps: Microsoft TFS, AML, Azure DevOps

Compliance: CIS benchmark, PDR

ITIL, ITSM, Service Now, Workflow and Jira

Network: MPLS, SD-WAN, Firewall Cisco ASA, Load Balancer F5 LTM/GTM, DUO, VPN, Ultra DNS, IDS/IPS.

Network Security: DDoS, Web Application Firewall -WAF, Imperva, Cloudflare, Alert Logic.

Cyber Security Solution: Sophos, Armor Anywhere

Storage: HP Alletra,Qumulo, Nutanix, SAN Storage,

Backup: Cohesity, Commvault

End User: Citrix, VDI, VM View, Xen Desktops.

CERTIFICATIONS

Project Management Professional (PMP)

ITIL Foundation certificate

MCSE (Microsoft Certified Systems Engineer

Solaris certified system administrator

VMware Certified Professional (VCP)

US Status

US H1B Visa valid till 2027

Canada Temp Visa

WORK HISTORY

AAA Services - Infrastructure and IT Security Support and Project Management Jan 2024

Managing infrastructure projects on the on Virtualized Infrastructure on VMware, Public Cloud, DR Site Build the Recovery Site . Built the requirement of Hardware, Software and License for Infrastructure, resource and cost estimate, including setup, configuration of hardware, Host Software and appliances

Installed configured, and managed all aspects of virtualized environment on VMware, Cloud environment including vCenter, ESXi Host, Distributed Switch, Port Group, DRS, HA on different Hardware including HP, Cisco,Nutanix .

Build virtual machines, new ESXi hosts, datastore and maintenance, and troubleshooting performance issues and optimized VMware infrastructure performance, including resource allocation, and performance tuning.

Built and Setup SCCM infrastructure and performed Advanced administration

Installed, Configured and Managed Storage Devices from HP Alletra, Nutanix and Cisco .

Installed, Configured and Managed backup Devices from Cohesity . HP Qumulo and Comm Vault.

Installed, Configured and Managed SAN Devices from HP, Nutanix and Cisco .

Built DR infrastructure by using Zerto . Installed Zerto Virtual Manager and VPG and VM replication .

Updated Service Pack/Firmware on Server, Install, Configure and upgrade VMware ESXi host including patches, and security enhancements

Integrated VMware infrastructure with storage, network, security and backup systems

Developed and maintained documentation for VMware infrastructure configurations, procedures, and best practices

Setup Guradi Core, Defense Storm, Qualys and Zero Trust

Setup,Configured and Implemented ON-Prem Zerto 10.50 for Disaster Recovery Site .

Managed support and coordinated other team deliverable and completed projects task by coordinating.

Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.

Developed architecture design, assessed hardware requirements, capacity planning, integration, and installation of identified solutions for upgrade projects.

Implemented Service Now Solution, Built Catalog for Service, Maintenance, Change, IT Support including Server Network and Application Monitoring.

Lead infrastructure upgrade, project planning, technical documentation on New Hardware Built, Hardware Upgrade Software Install, Version upgrade and performance testing initiatives dealing with Windows, Unix, Linux, Networks, Databases, Storage & Backups, Data Centers, Security, Application and Cloud technologies and monitors progress and by utilizing Agile, Waterfall methodologies and best practices.

Developed disaster recovery procedures, plans, schedule in non-business hours and weekend, implemented and test and maintain documentation as supporting evidence, emergency contacts, processes, and business impact analysis.

Worked within a team of stakeholders across business and technical domains to identify the optimal solution scope, requirements and business process, architecture and design and delivery approach and implementation plan. Created and maintained effective resource plans to meet project delivery and steady state operational resourcing requirements. Setup strategic infrastructure priorities according to New Software development, version upgrade needs to be supported by high quality infrastructure.

Performed Configuration management on servers, virtual machines, and databases. Built reliable solution for lower environment deployment.

Wipro US: Sept 2014 ~ Jan 2024

Infrastructure, IT Security and Project Management Franklin Tennessee

Managed all Infra projects with Agile Scrum Ceremonies.

Managed Enterprise Infrastructure project on Windows, Unix Linux, Networks, Databases, Storage & Backups, Data Centers, Security, Application and Cloud technologies.

Managed the day-to-day Infrastructure and Security project activities project scope, budget, and milestone. Prepared project timelines, tasks, responsibilities, and deliverables.

Coordinated the planning and schedule of all project work. Defined milestones, managed dependencies, identify, track, and manage risks and issued and developed reports on project progress. Worked with project team to identify project risks and mitigation plans, resolve issues, and eliminate project challenges.

Installed, configured, and managed all aspects of the VMware Server environment including creating virtual machines, installed new ESXi hosts, datastore, data switch, performed vCenter, vSphere version upgrade.

Performed regular system maintenance, hardware and software upgrades, physical to virtual migrations and performance tuning Resolved Critical Web, App, Database, Network and ESX server OS issues; independently utilizes all available resources to ensure timely resolution of server issues.

Built MPLS, SD-WAN Network, Firewall Cisco ASA, Palo Alto, Access Control, Built S2S VPN Tunnel by using L2TP/IPsec/IKE V2, Phase 1-2, Encryption with local and remote subnet,2FA (DUO), VPN Users authentication.

Managed F5 load balancer, VIPs, SSL Termination, AFM and load balancing with LTM/GTM by using Round-robin, Weighted round-robin, least response time, least connections etc., Ultra DNS.

Setup Implemented Azure Directory Microsoft multitenant cloud-based directory and Identity management services that combines core directory services, application access management and identity with SSO.

Setup Active Director Federation Service to manage authentication and grant Access between AD and the target application by Federated Trust, linking ADFS.

Provided technical expertise and guidance on DevOps best practices, continuous integration, and continuous delivery (CI/CD) pipelines.

Performed Disaster Recovery, Failover Test using Zerto and Cloud Endure from VMware to AWS. Performed fail over to single VPG or multiple VPGs, test and clean up the environment.

Prepared project status, risks, and mitigation strategies to key stakeholders and senior management weekly.

Identified key risks and their impact on the project. Monitor results against established timelines, deliverables, tasks, dependencies and associated technical specifications. Managed Operations with enhanced cybersecurity and Policies. Provided technical support for various IT.

Worked with various project teams for Cyber incident response, root cause analysis and remediation related activities. Ensure adherence to information security policies and best practices in client environments.

Managed scalability, stability, and optimal performance, including maintenance and upgrades. Worked with project team to identify project risks and mitigation plans, resolve issues, and eliminate project challenges.

Managed and maintained the physical hardware of all Data Centers, Disaster Recovery sites. Managed geographically dispersed Data Center and Network teams by assigning individual responsibilities. Managed day to day operational calls and client issues, high-priority incidents and root cause analysis. Provided technical support for various IT teams in response and remediation activities. Managed escalation and reported Sev1 escalated issue to stakeholder and shared escalation feedback. Coordinated maintenance windows for critical infrastructure work. Scheduled calls with support team on milestones to ensure completion of project objectives in a timely manner.

Lead and involved in transition project of Kohl’s Account End User Support, Data Center Services, Transition Pre-Planning, Planning, Infrastructure readiness, Resources onboarding, Resource Mandatory Training, Knowledge Acquisition of End User and Data Center Support, Service Readiness testing, Monitored functional, non-functional testing, automated testing, and QA of Projects.

Performed Test planning, developed test Methodologies and design techniques, test cases, Pilot testing and Proof of concept. Performed onsite / offshore coordination for all interface Testing and completed the Design, Build, Test and Deploy phase successfully. Conducted status meetings onsite and offshore throughout the project. Provided technical assistance on defect management, logging defects and analyzing defects, actively working with development team to fix defects and re-test. Worked with Technical Core Team to perform the functional testing and support the regression testing & User Acceptance testing (UAT) during the testing phase.

Wipro India: Jan 2009 ~ Sep 2014

Delivery Manager Infrastructure Projects Mumbai, India

Managed multiple Infrastructure projects for HealthCare and Hospitals including CHI.

Build and manage Application Infrastructure for Clinic perimeter Security Access control and Transport Access Control, CCTV and LPR Video Surveillance System, monitoring controlling hospital equipment, Heating, Ventilation, and Air Conditioning and waste Management by using SCADA.

Managed multiple build Infrastructure projects for Banking Application Global Transaction Services GTS and HealthCare application Health Information Management HIM Portal, Meditech, Cerner application on by using Operating System Microsoft Windows Server, Sun Solaris Servers, Oracle and MSSQL.

Build Server and Desktop Infrastructure including Microsoft Windows 2008 and 2012 Servers and Desktop Operating System, Exchange Server 2012 Messaging, Storage, Data Center Management, Backup Solution &, Virtualization VMware & Share Point.

Performed Pilot and Production support of Exchange Mailbox migration of Exchange 2003 to 2007 around 220,000 users. Deployment of Windows 7 for 12,000 users and Desktop application virtualization, XenApp for 7,500 users. Provided support to setup, Desktop Virtualization, Blackberry, and MOSS Microsoft Office Share Point Server 2007/2010. Implemented Windows 2008-2012 migration, package deployment through HP OVCM, NAS Network Attached Server filer for business users. Patch Management of Desktop and Servers using Symantec, HPOVCM inventory Manager and SCCM System Center Configuration Manager.

Managed and supported critical incidents related to Desktops, Laptops, Thin Clients, Printers & Scanners, Blackberry, VPN, End user Business Application, 2,500+ tickets / request per month supported, Developed OneKB knowledge Management with Standard Software and business application problem, Internet / Intranet Application Problem, Application Mails/ Public Folder issues. Printing Problem, Remote access Problem, Virus Issues, Lync Issues. Software Distribution/Patch Management HPOVCM, Antivirus McAfee ePolicy Orchestrator.

Created new Job profiles shared with talent acquisition team, screened profile and on boarded 520 team members for healthcare account. This includes Contractor screening, Rate Card Preparation, and Operation Margin evaluation. Reviewed resource loading sheet with business finance manager, allocated budget for open position and resource allocation, Investment allocations, contractor operating margin review, rate card preparation.

Prepared monthly progress reports calculated steady state and transition efforts, onsite / offshore separately. Calculated business to grow BTG based to build pipeline and expansions.

Managed day to day operational calls and client issues, outages, and backlogs. Manage escalation and share escalation feedback. Streamline Incident management, first call resolution, Application consolidation, reducing tickets and Adopted SOPs to reduce ticket resolution Time, average speed to answer, abandon call rate and ticket ageing throughout operational hours by managing shift staffing schedules etc. Acted as a technical asset and point of escalation for system issues and support services.

Managed a Technical Operations team, provided coaching, training, and performance management.

Overseed large IT projects, including timeline management, progress monitoring, and vendor interaction. Negotiated contracts for services and manage vendor performance.

Identified and evaluated security measures, standards, and best practices.

Designed and lead disaster recovery and incident response procedures. Developed and implement policies, procedures, and best practices for secure technology operations.

Manage IT budgets, planning, and forecasts, ensuring optimal technology investments.

Citigroup Information Technology Operation and Solution Limited Jan 2005 ~ Jan 2009

Infrastructure Project Manager Mumbai, India

Build and Managed Infrastructure of CITIBANK Flex Cube Core Banking Solution applications by using Windows Operating and Sun Solaris, IBM WebSphere, Oracle, and Business Objects

Managed Data Center Implementation, operation include Basic Infrastructure Hardware, Software such as Operating System Windows 2003 Server, Windows XP/Vista Desktop, Solaris, Monitoring Software Microsoft Operation Manager and BMC patrol, Database MSSQL, Oracle, Security application System Scanner, Enterprise Security Manager, E-trust, Voice Application NICE and Financial application

Managed Remote Desktop Support of 32000 Citibank users activities include Remote Desktop Support and Computer Vulnerability. Provided support on Customized Operating Systems like CBAS (Citigroup Base Application Support), SOE (Standard Operating System) of Microsoft Operating System 2000/XP/Windows Vista, Window 7 in DSI and Thin Client environment.

Handled large Deployment of Windows 7 for 12,000 users, this includes Upgrade Windows Vista to Windows 7. Performed Application Management, Identified Application with preference migration, data file, Prioritize and Testing.

Managed Audits of the data center, completed Self-Assessment of risks and threats to information security using BS 7799 and SOX guidelines, conducted compliance-checking activities on owned IT systems/Applications, as detailed, initiated & implemented the process, procedure, and policies according to security base line and compliance, audit enable.

Performed internal Audit on Server Hardware, OS, and Databases by using ISS, Site minder, and Data Security Model.

Softenger India Pvt Ltd April 2004 ~ Jan 2005

Tech and Project Lead Location Mumbai, India

Lead Migration of Windows 2000 servers of Citibank Asia Pacific Data Center, Installation, and configuration, managing of all exchange servers and servers clustering. Infrastructure package deployment through HP OVCM, created NAS Filers home drives for business users.

Implemented Technology Event Archival Retrieval System (TEARS) TEARS to retrieve and review significant events relating to security and system administration performed in WebAdmin / Wintel servers. TEARS ensure that all Information Systems store Company information.

Conducted compliance-checking activities on IT systems/Applications, security base line and compliance, audit Enable Procedures and internal Audit on Server Hardware, OS, and Databases by using ISS, Site minder, and Data Security Model.

Tangspac Consulting Pte Ltd -Singapore May 2001 ~ March 2004

System and Security Engineer Location Tampines Singapore

Build environment for Project Citi Bank Cash management and Citi Alert. Setup windows 2000, Solaris 8.0 on Sun Servers, Web Sphere, setting up all security policies and base line patches service pack and Tools and Software, Setup Oracle 8.x, setup Business Objects Client and Security Schema.

Performed Windows NT 4.0 to Windows 2000 migration. Migration NT primary domain controller /Backup domain controller to Windows 2000 server and installed active directory. Managed active directory, global catalog, schema, domain forest, domain tree, domain controllers, additional domain controller in existing domain, site creation, replication between domain servers in a domain controller, child domain, domain trusts, Kerberos trust, integration with DNS, native-mode domains mixed-mode domains. Setup all security policies and base line patches, service pack and Tools and Software, setup replication, configure MSSQL 2000.

Setup BMC patrol and agent KMS, configuring perform agent, data collection initiation from agent, installing patrol for Operating System Windows, Solaris, and dbase MSSQL/SYBASE/Oracle, adding agent to console, customizing patrol and KMS, defining workflow and job codes.

Implementation of Secure Log Manager, PCAnywhere and System Scanner, installation of S2 agent software on agent servers NT & window 2000 servers, Sun Solaris, and Oracle and MSSQL database Servers

Managed Security administration of data center information security and controls. Identify, review, and monitor risk areas and ensure control standards are maintained on respective operating platforms. Performed Profile Maintenance, System Access Administration Password Maintenance, Configuring Account Policy, Password Policy, User Rights and Security Policy User ID enable, and password reset on Windows Standalone and Domain Servers and Solaris. Hosts. Create Security Matrix for Functional Ids, Sysadmin Ids, and application Support Ids for BMC Patrol, Tivoli, and System Scanner and repair Ids.

Early career: from 1995 to 2001

System and Security Engineer Location Singapore

Solution Net Asia Pacific PTE Ltd. Singapore. Nov 2000 ~ April 2001

System and Network Engineer Raffles Place Singapore

CMS Computers Ltd Sept 1999~ Oct 2000

System and Network Engineer Mumbai India

Anil Polymer Pvt Ltd Feb 1997~Aug 1999

System Officer Aurangabad MS

Microtech Engineers Oct 1995~Jan 1997

Computer Support Engineer Aurangabad India

EDUCATION:

Degree of Engineering Computer Science

Dr Baba Saheb Ambedkar Marathwada University, (4 years of education).

Aurangabad Maharashtra, India Master of Business Administration System

Sikkim Manipal University, India (2 years of education).

TRAINING

Project Management Academy

Microsoft Azure Fundamentals, Azure Administrator and Azure Associates.

VMware Certified Advanced Professional 6 - Data Center Virtualization

Red Hat Linux Training

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