Customer Service Office Administrator

LD

OBJECTIVE

To continue to develop my

professional career and

experience through growth and

constant learning.

SKILLS

Marketing

Operations Management

Problem Solver

Effective Communicator

Team Player

Strong work ethic

Organized

Customer Service

Time Management

Critical thinking

Attention to Detail

Patience

Desire to Learn

Sales

Life Insurance Licensed

A&S Insurance Licensed

PROFESSIONAL EXPERIENCE

CONTRACTED BENEFITS ADVISOR • GLOBE LIFE – AIL DIVISION • MAY 2024 - PRESENT My role is to provide guidance and assistance to individuals and families regarding their insurance benefits packages. This includes explaining insurance options and benefits each member is entitled to as well as delivering and explaining their no-cost benefits. Through effective communication, attention to detail, and a strong understanding of insurance plans I help individuals understand their benefits and make informed decisions. OFFICE ADMINISTRATOR • CANADIAN GIFT CONCEPT • AUG 2020 - JAN 2024 My key responsibilities included: preparing invoices, creating orders for customers, preparing key account bookings for seasonal buying programs, acting as the main point of customer service for the office via phone and email, website management, assisting with our sales rep team, attending trade shows as a representative for the company. CUSTOMER SERVICE REPRESENTATIVE • BMO • MAY 2018 - JUN 2020 I provided customers with the best banking experience possible through knowledgeable advice concerning BMO products, and a high level of commitment to customer service. I was the first point of contact for BMO customers, and as such I acted as a liaison between customers and our financial planners.

MERCHANDISER• SHOPPERS DRUG MART • APR 2018 - SEPT 2018 My role consisted of stocking merchandise and managing product inventory. I also assisted customers with updating passport photos, as well as providing on floor customer service. SALES ASSOCIATE • HUDSON’S BAY COMPANY • NOV 2017 - APR 2018 Worked in the Men’s Department, Footwear department, and on cash, providing customers with an excellent shopping experience through exceptional customer service. EDUCATION

BACHLOR OF BUSINESS ADMINISTRATION WITH HONOURS • 2015-2019 • SCHULICH SCHOOL OF BUSINESS

Recipient of York University Student Life Award. Worked with LA LIGA on sports marketing project detailing a strategy on building the brand in North America. LUCIANO D'ALIMONTE

289-***-**** ************@*****.***

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