Customer Service Relations
Resume:
KP Karen Ponce
Phenix City, AL ***** 661-***-**** **********@*****.***
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PROFESSIONAL
SUMMARY
Dynamic leader with extensive experience as a Store Manager at Claire's Boutique, AutoZone, and CVS Pharmacy. Excelled in elevating customer satisfaction and team performance through expert training and mentoring. Skilled in inventory management and fostering positive customer relations. Proven track record of enhancing store operations and achieving significant improvements in team cohesion and efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
SKILLS • Customer Service
• Problem-Solving
• Customer Relations
• Multitasking and Organization
• Store operations
• Customer Service Management
• Training and mentoring
• Store Opening and Closing
• Team Leadership
• Friendly and Positive
• Team leadership and coaching
• Inventory Management
• Store Merchandising
• Cash Management
• Retail Inventory Management
• Shift Scheduling
• Employee Training
• Recruitment and hiring
• POS Systems
• Goals and performance
• Supply Ordering
• Policies and Procedures
• Store displays
• Staff Supervision
• Employee Scheduling
• Accurate Cash Handling
• Work Planning and Prioritization
• Opening and closing procedures
• Sales Strategies
• Product Merchandising
• Customer Response
• Bank deposit procedures
• Inventory Oversight
• Performance Reviews
• Sales Coaching
• Flexible Schedule
• Leading Staff Meetings
• Delegating Work
• Personnel development
• Employee Terminations
• Inventory Control
• Team motivation
• Operations Management
• Leadership Development
• Culture development
• Reliable
Employee supervision and
motivation
•
Store opening and closing
procedures
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WORK HISTORY STORE MANAGER
Claire's Boutique
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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Managed inventory control, cash control, and store opening and closing procedures.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.
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• Completed point of sale opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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Rotated merchandise and displays to feature new products and promotions.
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Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
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Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
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• Approved regular payroll submissions for employees. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
•
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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STORE MANAGER
CVS Pharmacy
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
•
Managed inventory control, cash control, and store opening and closing procedures.
•
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
•
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
•
• Assisted with hiring, training and mentoring new staff members. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
•
• Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions.
•
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
•
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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Supervised guests at front counter, answering questions regarding products.
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Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
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Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
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Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
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STORE MANAGER 02/2005 to 09/2013
AutoZone Columbus, GA
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
•
Managed inventory control, cash control, and store opening and closing procedures.
•
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
•
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
•
• Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.
•
• Completed point of sale opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
•
Rotated merchandise and displays to feature new products and promotions.
•
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
•
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
•
• Approved regular payroll submissions for employees. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
•
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
•
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
•
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