Quality Assurance Project Management
Resume:
***** ****** ***** ******. *******, VA ***** 703-***-**** **********@*****.***
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ILHAM MUSTAFA
WEBSITES, PORTFOLIOS, PROFILES
Linkedin: LinkedIn_llham_Mustafa
Clearance: Public Trust
PROFESSIONAL SUMMARY
Analytical and results-driven technical professional with over a decade of experience consulting and guiding program management for federal agencies and the commercial sector. Managed cross-functional teams to support full project management lifecycles. Demonstrated expertise in business and systems analysis; Waterfall, and Agile methodologies; Software Development Life Cycle (SDLC), product ownership, risk analysis and mitigation, User Acceptance Testing (UAT), data analysis and reporting, Quality Control (QC), Quality Assurance (QA), process improvement and reengineering, consultative and technical approaches, Commercial of the Shelf (COTS) for on –premises and cloud websites and applications
SKILLS
Agile (Scrum, Kanban & SAFE).
Software Development Life cycle (SDLC), Enterprise Performance Life cycle (EPLC) and Waterfall Methodologies
Microsoft Office Suite MS
Visio, SQL, Clear Quest, Risk Management and Postgres
Wireframing and prototyping
Project Management (time, scope, and resources management)
Stakeholders and Vendor Management
Mortgage Servicing
Mortgage-Backed Securities (MBS) Management
Risk and Portfolio Management
Product Ownership and Management including Road mapping & Market research.
User Stories, features, and Epics Management
Backlog Refinement
Unified Modelling Language (UML)
Business Process Re-Engineering
Google Analytics
Change Management
Quality Assurance and Control
Cross-Functional Collaboration
Resource Allocation and Management
Implementation Planning and Sprints Management including Ceremonies Facilitation and Management
Leading and implementing Cloud solutions and configurations (Microsoft and Amazon)
Requirements Elicitation, management, and validation
Business Requirements Document (BRD), Functional Requirements Document (FRD), Software Requirements Specification (SRS) & Technical Specifications
Manual and Accessibility Testing, Gherkin
Process mapping.
Key Performance Indicators (KPI) & Objectives Key Results (OKR’s) Management
Contracts and status reports Management
Finance, healthcare, education, and energy domains knowledge.
WORK HISTORY
SR. BUSINESS ANALYST/DEPUTY SCRUM MASTER AND PROJECT MANAGER -10/2023 to Current
Buchanan And Edwards, McLean, VA
(Client: Department of State/ Government Accountability Office GAO)
Manage stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives within the task/project scope.
Manage business and technical requirements by creation of detailed user stories / Features / Epics /Milestones for data migrations and system enhancements through AzurDevOps (ADO), and sprint ceremonies management!
Facilitate requirement gathering workshops, resulting in clear project objectives and deliverables.
Improve project efficiency by analyzing business processes and requirements identifying areas for improvement.
Collaborate with team members/project and program managers to create weekly/monthly and quarterly status reports.
PROJECT MANAGER/ SCRUM MASTER/SENIOR BUSINESS ANALYS- 07/2022-06/2023
Federal Home Loan Banks (FHLB)-Reston
Streamlined team's workflow by introducing agile tools like JIRA and Trello to improve transparency and accountability; reduced project lead time and saved around 25% hours per week on manual reporting.
Facilitated agile workshops and training sessions to educate teams on agile methodologies and encourage cross-functional collaboration which led to incremental reduction in delivery time.
Managed and coordinated agile ceremonies including daily stand-ups, sprint reviews, product demonstrations and retrospectives, also fostered continuous improvements.
Spearheaded agile transformation of cross-functional teams by implementing Scrum principles and values, increased delivery efficiencies and reduced project risks.
Optimized scrum team's workflow by identifying bottlenecks and inefficiencies in development process; implemented lean practices that reduced time to users and stakeholders.
Collaborated with product owners to develop and implement products prioritization systems and road maps resulting in decreasing project backlogs and technical debt.
Collaborated with cross-functional teams to drive design and implementation of customized software applications including cloud products e.g. SharePoint online.
Aligned with business units and IT teams to identify technical and functional requirements; led project management and facilitated agile methodology to deliver multiple complex major releases.
Championed collaboration across IT functions (DevOps, Networking, Security, Architecture) and business units to drive end-to-end applications/system enhancements.
BA and PM; delivered multiple high-impact projects on time and within budget. E.g. Migration from on-premises document management system to SharePoint online. Debt system enhancements
Developed and maintained Business Analysis deliverables such as process maps, GUI prototypes, wireframes, and other documents to validate and track business and system requirements.
Spearheaded creation and maintenance of Business Analysis deliverables, including requirements documents, use cases and application solution documents.
Conducted interviews with key business users to collect information on business processes and user requirements.
Conducted interviews with key business users to collect information on business processes and user requirements.
Surveyed clients to ascertain requirements and expectations for the different products.
Provided detailed project status reports and updates to stakeholders and executive management.
PRINCIPAL BUSINESS ANALYST/PRODUCT OWNER/SCRUM MASTER- 06/2021 to 04/2022
Applied Information Sciences (AIS)
Managed and facilitated scrum ceremonies utilizing Azure Devops
Partnered with clients and leads to frame business goals, roadmaps and align them with frame business goals and strategies to shape value preposition.
Coached client product owners to utilize agile practices and cadences.
Used design thinking to understand customer needs and convert that to user centric features/products based on user and market research.
Collaborated with client's cross functional product owners to create alignment for same product.
Partnered with client and scrum teams to create, modify, and simplify a health safety database and system and moved it from an enterprise level application using access to a modernized, cloud-based application utilizing power platform.
Collaborated with different stakeholders to elicit, analyze, document, manage and validate requirements.
Designed end solutions and used designs to validate requirements and improve system usability.
Created epics, features, user stories and developed acceptance criteria.
Conducted interviews with key business users to collect information on business processes and user requirements.
Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
BUSINESS ANALYSIS MANAGER / LEAD DIGITAL BUSINESS ANALYST/SCRUM MASTER/PRODUCT OWNER/DEPUTY PROJECT MANAGER- 11/2018 -06/2021
(Clients: CDC, Department of Health- HIV Bureau, National Cancer Centers (NCC), North Carolina department of Safety NCOR)
ICF Next
Managed multiple projects working collaboratively with delivery teams while supervising and training a team of junior- and mid-level Business and Technical Analysts
Managed allocation of departmental resources and ensured full adherence of company policies, standard operating procedures (SOPs), and industry standards.
Coordinated team-based professional development activities to establish strong work cultures and guide career growth planning for each employee.
Oversew interview and recruitment process of campus recruiting, onboarding and staff training, and performance management! Worked directly with Account and Project Managers to develop and implement best practices, procedures, and user manuals.
Served as Scrum Master, and client proxy product owner and interfaced with government management personnel to create project and product backlogs and define requirements.
Key Projects: CDC's OD2A-TAC, collaborated with cloud services vendors like Aquia, Research Connections, Ryan White HRSA Benchmarking, Rebuild NC Web Redesign, National Cancer Centers (NCI) Smokefree Program Digital Toolkit, Centers of Medicaid, and Medicare Modernization
Generated ad-hoc reports to evaluate specific business requirements.
Generated standard and custom reports to provide insights into business performance.
Implemented business intelligence solutions to increase operational efficiency.
Developed complex dashboard and reporting tools to track business performance metrics.
Analyzed data to identify root causes of problems and recommend corrective actions.
Collaborated with stakeholders to identify business needs and data sources.
Deployed predictive analytics models to forecast future trends.
LEAD BUSINESS PROCESSES & RULES ANALYST -06/2018 to 11/2018
TEKsystems
(Client: Freddie Mac)
Supervised, managed, and trained Business Analysis team to create and manage processes for multiple projects, in addition to management of baseline change processes focused on origination and delivery.
Steered verbal and written communications that included coordinating and leading business rules meetings to identify and recommend appropriate methods and solutions for addressing enhancements and defects.
Ensured all business rules modelled and adhered to the stakeholder's approved project requirements and key specifications.
Implemented the use of decision modeling and rules change processes to address minor to major business challenges.
SENIOR REQUIREMENTS ANALYST III-OPERATIONS- 01/2014 to 09/2015
Fannie Mae
Oversaw analysis and management of customer requirements that included defined project scope, functional and non-functional specifications.
Led the design, documentation, modification, testing, and implementation of new and current Fannie Mae software applications.
Ensured each project's key sponsor customer requirements were effectively prepared and incorporated.
Supported development of business intelligence (BI), master data management, and functional data projects by documenting and preparing business requirements, interface control documents (ICD), and BI reports
Created architecture diagrams, process flows, data mapping documents, and other technical specification documentation as required.
Translated technical concepts and information into terms parties could easily comprehend.
Coordinated deployments of new software, feature updates and fixes
Tested functional compliance of company products.
SENIOR CONSULTANT, ADVISORY SERVICES-09/2015 to 06/2018
Actualize Consulting
Served as a senior-level consultant to business clients on assigned projects.
Built strong interpersonal relationships with business units to identify project needs and requirements ensuring deliverables were delivered according to project deadlines and client budgets.
Key Projects: Freddie Mac Uniform Mortgage Dataset (UMSD/UMDP/MISMO) Project, Airline Reporting Corporation (ARC) / Subsidiary Plan Management, Inc
Accounting Infrastructure & Finance BPR Project, Freddie Mac Finance Change Management Project
APPLICATION QUALITY ANALYST- 03/2010 to 11/2011
Fannie Mae
Utilized SQL, MS Excel, MS Access, and other quantitative and qualitative analytical tools to perform monthly data reconciliations, while maintaining brief and precise dataflow for users and database
Conducted risk mitigation and conducted short- to long-term solution planning and execution to identify and address data reconciliation problems.
Developed, documented, and implemented testing plans and scripts with objective of maintaining optimal application performance while complying with specifications outlined by business clients and company stakeholders.
Created and revised procedures, checklists, and job aids to reduce errors.
Edited, proofed, and critiqued internal documents to improve clarity.
Liaised with vendors and end-users to uncover system optimization opportunities.
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Monitored KPIs to proactively address bottlenecks and quality issues.
SENIOR BUSINESS ANALYST- 09/2008 to 03/2010
Fannie Mae
Conducted interviews with key business users to collect information on business processes and user requirements.
Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
Mentored teams and streamlined techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.
Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
Managed the servicing transfer functions, and monitored risk aspects for MBS servicers, sub-servicers, and custodians.
BUSINESS ANALYST-02/2005 to 09/2008
Fannie Mae
Managed Servicers and Sub-servicer portfolios to monitor and mitigate MBS pool and cash level risks including classification, servicing transfers, pool liquidations and pre-payoff.
Surveyed clients to ascertain requirements and expectations for product.
Assessed business requirements to forecast annual budgetary operational costs.
Developed customized servicer plans and reports, summarizing, and presenting data in visually appealing forma, and addressing mitigation plans for troubled servicers.
Led high risk and or troubled Servicers on and off-site reviews including investor reporting best practices, remittances and compliance and adherence to servicing policies and procedures.
INVESTOR REPORTING SPECIALIST- 03/2001 to 02/2005
Navy Federal Credit Union
Provided strategic financial advice to senior management and stakeholders.
Tracked budget forecasts and monitored budget performance.
Developed and maintained database of financial records for clients.
Participated in development and acceptance testing of new reports and enhancements.
Compiled, maintained, and verified data and distributed information through reports and queries to support operations.
Assessed report and data requirements and determined best technology solution, format, and distribution method.
Built and established relationships with clientele to improve future business opportunities.
EDUCATION
University of Khartoum, Khartoum, Sudan
Bachelor of Science, Agriculture
CERTIFICATIONS
Certified Scrum Master (CSM), Valid through 10/202026, (Certificate #000847724
Certified Scrum Product Owner (CSPO), Valid through 10/2026, (Certificate #000847724)
Microsoft Azure Cloud Fundamentals (AZ-900), 07/29/2021
ITIL 4 Foundation- in Progress Targeted for 11/2024
Project Management Professional (PMP)-in target for 02/2025
Affiliations
International Institute of Business Analysis (IIBA) Member since 2009
Scrum Alliance Member Since 2018
Technical Acumen
MS Office Suite MS Project MS Visio SQL Toad ClearQuest ClearCase Remedy SQL Postgres QC and Testing 508 Testing Business Objects DOORS SharePoint SnagIt Beyond Compare Atlassian suite Jira Version One Atlassian suite Confluence Google Analytics Tableau Power BI AzureDevOps (ADO) Trello Monday.
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