Data entry specialist
Resume:
PROFESSIONAL SUMMARY
Hardworking professional with experience in office operations,
administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Regularly goes above and beyond for each client, to facilitate the best conflict resolution. Brings compassion and innovation as well as an adaptive outlook to customize the experience according to each customer's individual needs.
EXPERIENCE
CNA/ Medication administrator
August 2022 - Present Clipboard health, NEWBERG, OR School Nurse
Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
•
Completed daily documentation and charts regarding patient care and input reports into practice databases.
•
Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
•
Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
•
Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
•
Observed changes in patient status and response and immediately communicated concerns to nursing staff.
•
Answered call lights to provide emergency treatment and assistance to patients.
•
• Stocked patient rooms and supply areas to meet patient care needs. Exhibited excellent communication skills when interacting with patients and their families.
•
Administered scheduled and as-needed medications, as well as treatments and wound care according to patient care plans.
•
Acted as the building manager in emergency events including patient falls, disaster preparedness drills, and all EMS activations.
•
CONTACT
******.******@*****.***
Newberg, OR 97132
SKILLS
• Data entry
• Epic healthcare suite
• Genesys phone system
• Proofreading
• Maintaining confidentiality
• Complex Problem-Solving
• HIPAA Compliance
• Direct Patient Care
• Safety Precautions
• Electronic Charting
• Customer Service
• Attention to Detail
• Scheduling
• Active Listening
• Problem-solving abilities
• Data Entry
• Critical Thinking
• Computer Proficiency
• Complaint Handling
• Live chat support
KAYLEE MUCKEY
REMOTE CUSTOMER SERVICE REPRESENTATIVE
June 2023 - August 2023 Newberg dundee school district, migrant summer school program, NEWBERG, OR
Patient Relations Representative
October 2020 - April 2022 Providence healthcare, US Principal
August 2012 - June 2020 Red Hills Academy, US
Provided first aid treatments for minor injuries sustained during recess or sports activities.
•
Assessed sick and injured children to provide on-the-spot first aid treatment.
•
Communicated regularly with parents regarding their child's health status and any changes in care plan.
•
Collaborated with teachers, administrators and other school personnel to ensure proper care for students' health-related needs.
•
Implemented emergency protocols in response to medical emergencies or illnesses at school.
•
Maintained accurate records of all student visits utilizing Electronic Health Records.
•
Documented student visits to nursing office via computer and paper charting.
•
Instructed classes on topics such as nutrition, hygiene, physical fitness, growth and development.
•
Followed infection control procedures to prevent or stop spread of infections.
•
Administered medications to patients and monitored for reactions or side effects.
•
Data entry, patient chart updating, insurance verification and pharmacy contacts, multiline phones, fax machine, incoming patient calls, advice nurse, checking patients in and helping them find places within our campus, rooming patients and taking vitals, crafting after visit summaries, answering MyChart messages, and acting as a liaison between patients and their providers
•
• EPIC healthcare record system, and Genesys phone system Provided excellent customer service to patients, families, and healthcare team members in a fast-paced clinical setting.
•
Operated a special-needs preschool from inception through closure due to the pandemic.
•
Provided instructional leadership through professional development sessions, classroom observations, and teacher feedback.
•
Collaborated with teachers to create effective lesson plans to meet state standards and align with district's curriculum.
•
Provided teachers with timely and constructive feedback on classroom instruction to develop teacher practice.
•
• Developed positive and collaborative relationships with families. Utilized data-driven decision-making methods to identify areas of improvement within the school environment.
•
Administrator
June 1998 - August 2019 RMuckey Construction, McMinnville, OR Liaised between school and local community, encouraging community to participate in educational process.
•
Maintained accurate records of student attendance, grades, disciplinary actions, test scores, and special program participation.
•
Demonstrated strong problem solving skills by resolving conflicts between faculty members, parents, and students in a timely manner.
•
Successfully managed and led a team of administrators, teachers, and support staff in the development and implementation of school policies and procedures.
•
Answered phone calls and emails from clients to address questions, complaints, and needs.
•
Utilized computer software to complete various administrative tasks.
•
Coordinated employee schedules and set dates for company meetings and appointments.
•
Responded promptly to all customer inquiries via phone or email within established timeframes.
•
Maintained confidential records in accordance with company policy and legal requirements.
•
Created and maintained filing systems, both electronic and paper- based, for easy access to information.
•
Developed efficient office procedures, policies and standards that improved workflow and productivity.
•
Processed invoices, purchase orders and other documents accurately and efficiently.
•
• Managed detailed filing system for organizing client records. Compiled and analyzed data to generate reports for business decision-making.
•
Reviewed contracts prior to signing to ensure compliance with applicable laws.
•
EDUCATION
Completed coursework towards CNA in Nursing
August 2021
Chemeketa Community College, McMinnville, OR
CERTIFICATIONS
• CNA, Oregon State Board of Nursing, 2021
• Medical Technician, Beacon Hill Career Institute, 2023
Contact this candidate