Customer Service Part-Time
Resume:
Lisa A Janetske
Downers Grove Il 60515 *********@*****.***
OBJECTIVE:
To obtain a full or Part time position.
QUALIFICATION SUMMARY:
Versatile and skilled managing professional with leadership qualities.
Assertive with good communication, negotiation and people management skills.
Responsible for scheduling and training as well as motivation of team personnel.
EXPERIENCE:
Dollar Tree (2019-2021)
Responsibilities Included:
Greeting Customers, Stocking merchandise, Cashiering, Inventory control
CPR-PLUS (1994 to Present)
Responsibilities Included:
Directed the day to-day operations of a combination of full and part-time staff and contractual Instructors, Human resource duties Performs both basic and advanced personnel office administration, payroll, accounting, finance, administrative and research work, develops and implements the annual budget and capital improvement plans
Oversees all phases of budgeting process including forecasting, preparation and submissions
Responsible for scheduling of the Instructor activities
Strong public speaking and training experience of various group sizes. Responsible for managing employees, organized sales visits and controlled customer service issues. Organized customer deliveries, set up financial terms for new and existing accounts.
CPR-PLUS (1992 to 1994)
Responsibilities Included:
Management position primarily and initially responsible for corporate training, and training of the new instructors.
Compliance tracking, coordination of certifications and accreditation, Scheduling of 24 hour field operations of instructors and customer service technicians, Answering phones, overseeing all Instructors, solving all issues with customers and Instructor concerns.
Lisa Café & Deli (2002-2004)
Owner
Overseeing 10 plus employees on a day to day base. Ordering all products sold. Scheduling of all employees. Banking and Payroll. Handling of all outside vendors. Serving customers and dealing with day to day issues.
Park Place Tap (1997-2001)
Responsibilities Included:
Training all new servers. Waiting tables, and scheduling of all servers.
Food Express (1990-1992)
Responsibilities Included:
Full time management position. Ordering all products sold. Handling all outside vendors. Scheduling of all employees and managers. Preparing food orders and taking care of customers. Completing weekly payroll and banking issues. Resolving all employees and customer issues. Meeting with Fire Department, Lottery and Health Department Inspectors.
Shell Oil Corporation (1985 to 1990)
Responsibilities Included:
Ordering all products sold in store, ordering fuel products. Completing weekly Payroll and Banking.
Handling all outside vendors and sale personal, taking care of customer payments. Scheduling of employees, Training new employees. Resolving all customer issues and concerns.
EDUCATION:
EMT School
Itasca, IL.
College of Dupage
Business
VOLUNTEERISM
1993-1996 Affiliated with the MS Ride to the Rock
EMS Coordinator for the Multiple Sclerosis foundation. Providing a first aid team for
All fund raising events.
2003-2004 Affiliated with the Cincinnati Reds baseball organization.
Committee member of the Rock for Children Foundation which rises funding and awareness of pediatric brain tumor research.
2003-2012 Affiliated with Lung Gevity
Committee member for Lung Cancer walks around the Chicagoland Area. Foundations rise funding for Lung Cancer research.
TECHNOLOGY: Microsoft Word, Power Point, Internet Explorer, Microsoft Excel
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