Customer Service Store Manager

Bryan Daack ************@*****.***

**** ******* ****** *******, ** 52002 563-***-****

Summary Of Qualifications

Results-oriented management leader with 25+ years of experience in retail management and retail sales. Proven ability to provide a welcoming and well-maintained environment for customers. Strong work ethic with excellent leadership aptitude while being organized with a team-focused leadership style. Demonstrated ability to excel in challenging environments that demand strict attention to detail. Adept at working effectively in both independent and team-focused settings. Comfortable interacting with customers, coworkers, stakeholders, and other important individuals and teams at all levels. Outstanding team management expertise with strong communication skills to address customer inquiries and concerns promptly and in a professional manner. Exceptionally skilled, creative, and results-oriented as a management leader and sales performer with a proven record of top-tier performance.

Retail Operations

Team Management

Goal Achievement

Communication

Critical Thinking

Problem Solving

Leadership Strategic

Planning & Analysis

Time Management

Store Organization

Display Merchandizing

Loyalty & Dedicated

Professional Experience

Supply Management Planner Dubuque, IA

John Deere. August 2021 – Current

(Iconma) Aftermarket

. Working daily reports for Construction and Forestry Hydraulic section. Learning daily about all

the moving parts and what each team member must do. I’m looking to expand my knowledge

and work for John Deere like my family has since they first opened in Dubuque until it’s time

for me to retire.

Theisen’s Dubuque, IA

Store Manager / Assistant Store Manager December 2015 – June 2020

Manage daily operations – overseeing a team of department managers. Review P&L reports and look for areas of opportunity/growth. Control inventory, hire employees, and manage controllable store expenses.

Lead, manage, and develop a team of store employees in daily operations to execute business best practices – promoting consistent operating conditions with courteous, prompt, and friendly customer service.

Provide team leadership in setting up marketing strategies and executing on advertising promotions.

Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. Oversee all store personnel as well as store inventory for accuracy.

Determine staffing levels and requirements – interviewing, hiring, and training newly hired employees.

Supervise training as well as employee development to reduce turnover and enhance store performance. Communicate with store team members to maintain defined performance expectations.

Accomplishments:

Spent three months at the Coralville store helping them with training, hiring and day-to-day operations – analyzing staffing requirements, developing employee action plans, and assessing new sales opportunities.

Transferred to DeWitt store in January 2018 to manage the staff of 26 and run the daily store operations.

In February 2017, transferred to Anamosa to help retrain the management staff on day-to-day operations.

In July 2016, assigned to a special project, transferring to the new Davenport store, setting up the store from the ground up, hiring 120 team members, training, and working with contractors. Collaborated with operations team on store opening. Instructed employees on retail best practices for a successful opening.

Kwik Stop Dubuque, IA

Store Captain January 2015 – December 2015

Provided organizational leadership in running operations of a C-store and managing store staff. Led in managing daily cash count, tracking sales, and ordering merchandise. Delegated store duties to employees.

Supervised daily operations – overseeing a team of employees. Reviewed P&L reports, and looked for areas of opportunity/growth. Completed paperwork, hiring, terminating, inventory, and customer service.

Created, developed, and implemented strategic market initiatives for C-store by identifying and pursuing sound business opportunities – aligning company strategy by leveraging the store's operational strengths.

Ensured prompt and friendly customer service by exhibiting care, concern, and patience in all interactions.

Sears Dubuque, IA

Assistant Store Manager 2012 – 2014

Department Manager of Mattresses 2010 – 2012

Department Manager of Appliances and Electronics 2008 – 2010

Department Manager of Hardware 2005 – 2008

Provided overall supervision for a team of 24 employees. Developed achievable departmental goals that aligned with the overall Sears mission. Successfully led and managed the team to achieve/exceed goals.

Promoted numerous Sears Sales Assistants to higher-paying positions with additional responsibilities. Led department from the bottom of company metrics to the top on both a monthly and an annual basis.

Spearheaded team efforts when Sears switched districts and relocated to bigger stores. Was instrumental in helping the other departments lead the Dubuque location to the top of the district’s performance list.

Achieved store, district, area, and corporate objectives – managing a top-performing store within district.

Gasser True Value Galena, IA

Store Manager 2003 – 2005

Led store team for the True Value hardware location in Galena; hired, trained, and managed all personnel.

Effectively marketed products and services to attract new clientele and retain current customers while encouraging repeat visits via better promotions that aligned with special merchandise displays.

Managed a team of Store Associates, providing them with leadership on the retail sales floor to ensure customers received the best service. Recruited, coached, developed, and motivated entire team of employees.

As a Store Manager for Gasser True Value, led the entire store team for the company location in Galena. Hired, trained, and managed all personnel. Exceeded storewide goals in accordance with True Value policies and practices. Effectively marketed new products and services to attract a pipeline of new clients.

Menards Dubuque, IA

Manager – Wall Coverings 1998 – 2003

Manager – Floor Coverings 1992 – 1998

Managed a department of 10 employees. Received and controlled departmental inventory, and ordered products as product counts decreased while being responsible for overall day-to-day retail operations.

Mentored and trained at least 10 team members to go on and become Assistant Store Managers (ASMs) at Menards. Eventually witnessed many of the ASMs receive even higher-paying promotions over time.

Completed all store management duties, which included: completion of inventory counts, weekly management reports, and cash management. Maintained business relationships with key suppliers.

Scheduled personnel to meet the needs of the business while being responsible for exceeding sales goals.

Assistant Manager – Hardware 1990 – 1992

Led the Hardware Department by managing daily operational duties. Ordered supplies and kept close track of departmental inventory. Always served store patrons in a friendly and professional manner.

Responded to customer inquiries. Informed store customers of the latest services and product promotions.

Education

Northwest Community College – Coursework in Business Administration

Training

Management Training (Train the Trainer) – Sears

Certification

NCRC Certification – Gold Member, State of Iowa

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Windows OS

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